MWEB - OUTAGE

INFORM yourselves before you bash MWEB. If you read some of the other threads you may notice it is not just MWEB. (SAOL, DC etc are also down)
 
INFORM yourselves before you bash MWEB. If you read some of the other threads you may notice it is not just MWEB. (SAOL, DC etc are also down)

I think we're well away of that - the difference is MWEB constantly has issues.
 
Oooo - an upgrade.

Customer care at its worst. As with Afrihost, you can see when the ship starts sinking.

Sheesh, calm down guy. Imagine what it feels like for M-Web engineers having their Friday, after-work sherry at the local pub when the technicians call, "Everything is broken again and we don't know how to fix it! What did you do last time? Just flip the big INTERNATIONAL switch? Yes, we did that and nothing happened!".
 
INFORM yourselves before you bash MWEB. If you read some of the other threads you may notice it is not just MWEB. (SAOL, DC etc are also down)

Inform ourselves? I think I am pretty well informed that this problem seems to happen on a regular basis - particularly on a weekend when I make the most use of my internet. I don't care which other providers are experiencing problems. My ISP is mweb and I expect to get what I pay for - not this shoddy service and lack of respect to their customers who are forking out hundreds of rands each month.
 
INFORM yourselves before you bash MWEB. If you read some of the other threads you may notice it is not just MWEB. (SAOL, DC etc are also down)

Yea, it is getting a bit boring this moaning and threats when mweb have probs, if you don"t like the isp move on.
 
@mweb ops - you would do well to provide a bit more bone to the explanations of why the network is down.
 
Is it the weekend again?

Ah well, Telkom Internet account to the rescue. At least I can pull some stuff down at speed on the SAIX news server.
 
Sheesh, calm down guy.

Will not do - tired of excuses every weekend.

I came home in the hopes of doing some work over the VPN - and now I have to drive back to the office... I'll calm down when this stops becoming a frequent event.
 
Bit hard not to read, sifting through all the posts before i get to one from mweb trying to explain the problem.

supergenius

Please let us know when you find it.

evilgenius
 
Inform ourselves? I think I am pretty well informed that this problem seems to happen on a regular basis - particularly on a weekend when I make the most use of my internet. I don't care which other providers are experiencing problems. My ISP is mweb and I expect to get what I pay for - not this shoddy service and lack of respect to their customers who are forking out hundreds of rands each month.
+1
  1. Support hanging up phones.
  2. No outage notice or recorded message.
  3. Happening regularly.
  4. Flimsy short excuses.
 
tbf one weekend can be forgiven. two in a row becomes a problem.
 
Weird, it seems to me I can access local only sites, ie, standard bank, my broadband etc is fine, facebook I can get the logon screen but cannot logon. Restarted router just in case but problem lies with Mweb. Firefox error - The server at login.facebook.com is taking too long to respond, or not enough bandwidth to logon. good start to the weekend, NOT
 
I have a capped account with MWEB no international Seacom cable
I furtermore have a capped account with FNB connect international SAIX cable is dead slow and I mean dead slow.
I use IS at work totally useless from 14:00 hours onwards.
I suggest we look further into fhe problem than simply blaming the ISP .Try other routes of possibilities after all 3 different ISP 'S cammot fail all at once. Or can they?
 
It does look like a telkom problem though:

Tracing route to www.cnn.com [157.166.226.25]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ipcop.localdomain [10.1.1.1]
2 8 ms 8 ms 7 ms 41-133-108-1.dsl.mweb.co.za [41.133.108.1]
3 29 ms 28 ms 28 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.169.146]
4 29 ms 28 ms 29 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 30 ms 30 ms 33 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
6 29 ms 29 ms 28 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249]
7 205 ms 205 ms 205 ms ams-ip-dir-globalc-pos-4-0-1.telkom-ipnet.co.za [196.43.18.38]
8 * * * Request timed out.

Tracing route to lb1.www.ms.akadns.net [207.46.170.123]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ipcop.localdomain [10.1.1.1]
2 8 ms 8 ms 7 ms 41-133-108-1.dsl.mweb.co.za [41.133.108.1]
3 28 ms 28 ms 28 ms tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.169.134]
4 29 ms 28 ms 30 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 32 ms 33 ms 30 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
6 29 ms 29 ms 28 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249]
7 219 ms 220 ms 222 ms lon-ip-dir-telecity-gig-4-0-1025.telkom-ipnet.co.za [196.43.18.121]
8 * * * Request timed out.
 
Last edited:
Mweb certainly have made a name for themselves as market leaders, they are leading the way in uncapped, leading the way in the worlds worst shaping ever and now they leading the way in record breaking down time, oh and lets not forget their market leading bad service.

Unfortunately the problem with being in SA is mweb may be the worst, but its not like the other guys are much better, well except for the shaping, the other guys are kind enough to only shape during business hours, unlike mweb's 18 hours a day of shaping.

personally i can fully accept extreme shaping between 8 and 6, some business have extended hours and all that, but to be getting speed equal tot hat of dial-up at 10pm at night, its almost too much effort to download, whatever happened to that pigeon i need some **** downloaded quickly.
 
Well, in the past 3 days I have lagged out in more than 10 Starcraft II Beta games, I don't even get angry and break pens, keyboards or mice anymore... I have almost come to expect it happening.
Guess it is my own fault for using up my Telkom unshaped account so early - but has it really come to the point where we must buy several services to ensure internet connectivity?
When Seacom is down, don't the SAT-3 cable get used to re-route some international traffic? Even though a massive bottleneck occurs when going from 1.2Tbps to 460Mbps...
 
Top
Sign up to the MyBroadband newsletter
X