MWEB responds to consumers

mccrack said:
People find value in MWEB's services and that's why they pay the price.

Do you think these services are free? Perhaps you would like businesses
to add a 1% markup on cost ? Get real, Services / Support / Content costs money. Businesses are there to make money.

MWEB in turn spend money on advertising on the tele which brings more users onto the Net.

You obviously dont find value in MWEB's value added services so you have the choice not to use
them. But obviously 350 000 other users find value in their products and services.

I believe Web Africa offer the best service... i dont see them charging an arm and a leg for it... and yes... they have anti spam and firewalling. So I dont get where ure going with this.
 
And that's exactly what I'm saying. There are people who find value in mweb's offerings and are willing to pay the price.

What value? their value is no different to any other decent ISP out there. All they are doing is over charging on a product. Theres no two ways about this. There is NOTHING they are offering to warrent the cost. They are simply preying on the ignorance of their users, and hoping their brand will sell the product for them.
 
w1z4rd said:
What value? their value is no different to any other decent ISP out there. All they are doing is over charging on a product. Theres no two ways about this. There is NOTHING they are offering to warrent the cost. They are simply preying on the ignorance of their users, and hoping their brand will sell the product for them.

We all seem to assume that NONE of these users might actually read these forums and then make an informed decision...I don't agree with you wizard, you are trying to convince someone who can't see your point of view!
 
fivelza said:
We all seem to assume that NONE of these users might actually read these forums and then make an informed decision...I don't agree with you wizard, you are trying to convince someone who can't see your point of view!

What is my point of view? Your post is not very clear and I am confused. I assumed nothing.
 
w1z4rd said:
What is my point of view? Your post is not very clear and I am confused. I assumed nothing.

Your previous post states 'What value? their value is no different to any other decent ISP out there. All they are doing is over charging on a product. Theres no two ways about this. There is NOTHING they are offering to warrent the cost. They are simply preying on the ignorance of their users, and hoping their brand will sell the product for them.'

I see value, you don't...I accept that have a different point of view..simple as that :)
 
fivelza said:
No ScoobyDoo I use the 3gb offering....there is a generalisation in the comment that 'MWEB rely on people like that'.....

Each to his own regarding this....If you see value in the 1gb offering great, if you don't great as well. We are all trying to convince each other why our opinion is correct....a neverending debate...that's why it's so facinating to watch ;)


Its all good, fine either way it just annoys me that some people that don't know all the facts will pay for a service when there are much cheaper (going with the fact that most dialup users are not swiming in money) ISPs out there...
 
I see value, you don't...I accept that have a different point of view..simple as that
Are you for real? Honestly, it feels like there are a whole lot of MWEB employees here the way posts are going... Im getting out of this thread. At the end of the day you are simply paying for a branded product that has nothing of value that other ISP`s are not already providing (and in a lot of cases with better service).

If you are prepared to pay stupid prices for ADSL, then you deserve them. Ciao
 
Scooby_Doo said:
Its all good, fine either way it just annoys me that some people that don't know all the facts will pay for a service when there are much cheaper (going with the fact that most dialup users are not swiming in money) ISPs out there...

Surely then the other ISP's should be getting their better value in the propective users face? At the mo most prospective users only see MWEB splashed everywhere..understanding that MWEB is part of Naspers and therefore linked to MNET....if the other ISPs were to have this sort of marketing they would also have to charge more.
 
w1z4rd said:
Are you for real? Honestly, it feels like there are a whole lot of MWEB employees here the way posts are going... Im getting out of this thread. At the end of the day you are simply paying for a branded product that has nothing of value that other ISP`s are not already providing (and in a lot of cases with better service).

If you are prepared to pay stupid prices for ADSL, then you deserve them. Ciao

Been fun wizard...btw PM me if you want my work email address...I don't work for MWEB ;)
 
I dont dispute the fact that people find value in MWeb's service.
If I was a new user to the internet, and had the savvy to know that I can go elsewhere and get the same connection for a significantly reduced cost, I would not choose MWeb, irrespective of all the so called 'bundled' services as I dont find value in them whatsoever, perhaps MWeb should offer these bundled services to their clients as an optional addon (at a cost) in the spirit of rolling out ADSL and getting more people off dialup and then we will see who really finds value in these services.

I concur with others that with the new per gig billing system, if I pay for it, I want to use it, when and where I please, so if its next month or 2 months times its mine. And whats with the shaping story, that is total cr@p now and should be abolished.

Believe it or not I have an MWeb account through the company I work for, all the staff do. This is due to them taking over Tiscali or Icon or Worldonline, whatever and not by choice.
We would've dumped them along time ago but my boss has to still action it. We have registered our own domain name and are not reliant on their email addresses so isp's to us should be like petrol stations, try and teach an old dog (my boss) new tricks though, eish.

The one thing that FRIKKIN amazes me is that in this country we have gone from, no cap to cap, from entry level 3 gigs to 1 gig, from 512 speed to 192, when the rest of the world is moving to improve speeds with unshaped, and in most cases, unlimited bandwidth. Nee man, this is just PATHETIC.

I know this is not MWebs fault, but for the love of God excuse me for not getting exited about their latest 'INCREDIBLE OFFER'.
 
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Still going with the annoying part... i will never recomend mweb to a dial up user wanting to upgrade to a budget adsl... In fact i will tell them about myadsl.co.za and let them to make their own decisions...
 
Scooby_Doo said:
How much does it cost mweb to produce that 1 gig to the customer R60?, R70?, R80? That’s a huge mark up. How can they justify this?

It costs MWEB the same as the other ISPs - about R54 per GB.
How could they possibly advertise the service, run a technical helpdesk, run a portal, provide exclusive member content, and give WiFi minutes etc etc for just R6 per month per customer???

Get a grip people - MWEB is a commercial enterprise, well-liked by their existing customers. And this product has generated some much needed buzz in the industry. Who cares if some tiny ISP reselling a no-frills SAIX ADSL connection can offer it for a few bucks cheaper every month? (and we are talking about a few Rand difference between the 1GB packages)

Considering that people have been happy to pay R145 per month for dial access and they can now get faster speed and at least 5x the data capacity for the same price, why is this offer causing such an uproar in this forum?

The ISP market offers you choice - if you don't like MWEB's offer, or the extras are not to your taste, you are welcome to use an alternative ISP.

Try make that choice with your phone service. Or try get a cellular contract without a bundled phone handset. Good luck!
 
MWEB consistently preys on the naive, I completely resent the claims they often hint at in their advertising, they often prey on peoples insecurities in their ad's. For instance the suggestion that you can further you childs education simply by just buying their product is so flimsly, it belongs somewhere on a hundai car body part. I firmly believe that contrary to their claims they've actually played a big part in trashing the image of the internet to the man in the street.
 
Mweb is owned by NASPAS and there is a listed company, based on

E = MC2 they have to rip the customer in order to show good results ! Just like Telkom.
 
Thanks for that informative post TimTango. ;) . There is obviously a split in opinion but too each their own.

@wickedweasel. Any company has too show good results. They are there to make a profit.
 
Lol @ mweb, who have to charge more in order to offer the extra services.

Sorry friend, they charge more in order to make more profit, like any other corporate entity. The only problem, there is no reason for them to milk users the way they do, I hear Mweb self is worth close to R5billion now with over 500,000 total users across all products.

They dont want to drop anything by R5 or R10, that would be an overall loss of 3x E-class Mercs and a nice off-road hummer.

making broadband available to more South Africans

I dont see it like that at all, I see it as a possibility to damage more small income groups. Now they discover the internet and start to do 2/3/4gig a month, its just costing more and more money.

Remember, the users staying below 1GIG a month is still uneducated, as soon as they find out about _INTERNET_ they will start to use more and with Mweb pricing yet again reaping the benefits, for MWEB.
 
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Scooby_Doo said:
How can they sell this product, when similar products are cheaper or for about the same price u can have 3 times that amount of data. How much does it cost mweb to produce that 1 gig to the customer R60?, R70?, R80? That’s a huge mark up. How can they justify this?

There was no shortage of suckers signing up for dial-up accounts at M-Web, even though they were ludicrously expensive. Clearly there are lot of fools wanting to be parted from their money.
 
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