MWeb, the deceiving Company.

Garyvdh said:
Many of us knew this from the start... just by reading the Terms and Conditions. That is why we have avoided these accounts like the plague.

We tried to warn people from day one.
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The OP should know that his experience is not the same as everyone else's. And your experience of the account is apparently nothing but reading the T&C's :confused:.My 4mb account is running fine for http downloads, filesharing sites and even torrenting. Youtube works perfectly here too.

The service won't necessarily be anywhere near as terrible as the OP described it for others. It sounds more like he's in the minority with the kinds of terrible speeds posted.
 
Rapidshare has deteriorated terribly. MWEB used to shape them to 100KB/sec and coming from iBurst, I did not mind. Now they get shaped to about 60KB/sec. In fact all major one click hosts get shaped and it's a cumulative amount eg if you have HF, MU and RS downloads going at the same time you won't get 3 x 60KB/sec, the total will be about 60KB/sec.

Late at night it goes faster but never reaches full speed. This is different to the previous 2 months when even when shaped you could get 100KB/sec per host at the same time and late at night went full speed.
 
Pete how much did you download last month 200odd gb's?

Just wondering what that would have set you back on iburst?

Just a thought but i understand your concerns just saying the amount you can d/l for me makes up for the other stuff.
 
Alestorm said:
The OP should know that his experience is not the same as everyone else's. And your experience of the account is apparently nothing but reading the T&C's :confused:.My 4mb account is running fine for http downloads, filesharing sites and even torrenting. Youtube works perfectly here too.

The service won't necessarily be anywhere near as terrible as the OP described it for others. It sounds more like he's in the minority with the kinds of terrible speeds posted.
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It's true. MWeb 4Mbit is R899 incl line rental while ADSL Express + is R899 without line rental - that's over R400 extra. I don't download that much (only 235GB per month) and the Axxess account is throttled terribly in the day while MWEB can pull AV updates, MS updates, shareware, OSX updates, anything similar really at full line speed.
 
Alestorm said:
The OP should know that his experience is not the same as everyone else's. And your experience of the account is apparently nothing but reading the T&C's :confused:.My 4mb account is running fine for http downloads, filesharing sites and even torrenting. Youtube works perfectly here too.

The service won't necessarily be anywhere near as terrible as the OP described it for others. It sounds more like he's in the minority with the kinds of terrible speeds posted.
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We knew that it was going to be heavily shaped. That much was obvious from what we read in the terms and conditions. And judging by the number of complaint threads on this forum, our suspicions turned out to be justified. This is not an isolated thread. Take a look through the ADSL section and count the number of threads complaining about Mweb.
 
Yea but i am starting to wonder if the mweb problems are related to the telkom exchanges not being able to keep up.

Unconfirmed but it could be. This is an epic amount of bandwidth that has been released for cheap, more people pulling 100+gb a month than ever before.

Can telkom handle all people on their exchanges pulling loads of data? I know i am a noob with this stuff so i may be talking crap.
 
Garyvdh said:
We knew that it was going to be heavily shaped. That much was obvious from what we read in the terms and conditions. And judging by the number of complaint threads on this forum, our suspicions turned out to be justified. This is not an isolated thread. Take a look through the ADSL section and count the number of threads complaining about Mweb.
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That's true. I think for someone who really needs to PUMP the line, Axess is the best but for general browsing and casual downloading (say 200GB pm) MWEB is ok. :) Guys are getting like 900GB on Axxess but to be totally honest here - if you gave me such a cap now, I wouldn't know what to DL. I don't DL Hollywood stuff etc.
 
Garyvdh said:
There is no one account that can do all that... unless you get a business uncapped account for several thousand rand a month.

If you want to do heavy downloading, then get an IS Uncapped Express+ (After hours) account.

If you just want browsing, then obviously these mweb accounts will suffice.

None of them are really good for gaming... that is because we are on the bottom of a whole different continent to the rest of the world.

Hopefully we will have many more options by the end of the year with two more cables live in the mix.
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I wonder why our experiences are different. For downloading I find Mweb ideal. 270GB (R1.90 a GB) in a month for a couple of hundred rand is well financially worth it for me. If I was using normal per GB ADSL (cheapest I can find is Axxess at R19 a GB).. that would have cost me R5130. For the ADSL you have... how much data can you pull through on the same line?

Hmm.. I see that MWEB do offer a completely unshaped service: http://www.mweb.co.za/adsl/?p=unshaped
 
PeterCH said:
That's true. I think for someone who really needs to PUMP the line, Axess is the best but for general browsing and casual downloading (say 200GB pm) MWEB is ok. :) Guys are getting like 900GB on Axxess but to be totally honest here - if you gave me such a cap now, I wouldn't know what to DL. I don't DL Hollywood stuff etc.
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What I'm saying here is that both sides are to blame. Mweb is to blame for their "Free the Web" and "Download as much as you want" advertising... and the users are to blame for not taking the terms and conditions seriously. Those who were wise enough never signed up for these accounts because we knew it was not for us (in terms of our usage). Some people are obviously happy with it... and that is fine (they have either settled on a good usage pattern, or they have found a way to download without hitting the shaping wall). But I still say that these accounts suffer from a serious mislabeling problem. They should not be termed "uncapped" and they should not be promoted as "download as much as you want".
 
Garyvdh said:
We knew that it was going to be heavily shaped. That much was obvious from what we read in the terms and conditions. And judging by the number of complaint threads on this forum, our suspicions turned out to be justified. This is not an isolated thread. Take a look through the ADSL section and count the number of threads complaining about Mweb.
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Nobody ever gave me reason to believe it would be heavily shaped. As far as I knew it was shaped the same or better than Telkom. Mweb are taking liberties and it looks like they have stripped this account bare to finance their unshaped product.
 
Tanya35 said:
Nobody ever gave me reason to believe it would be heavily shaped. As far as I knew it was shaped the same or better than Telkom. Mweb are taking liberties and it looks like they have stripped this account bare to finance their unshaped product.
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The Unshaped / Uncapped product is IS they are reselling...
 
Sorry if it's been asked before but how much had the OP downloaded before he/she got shaped to hell?
 
Mweb >>> If you dont like the QOS, its simple leave and let them know you are not happy.
 
i know im not in the same league as you guys ,since im running the 384 mweb acc. all i wanna say is that last year to download 30 gigs per month int, would have killed me financially. so i think for yy
 
i know im not in the same league as you guys ,since im running the 384 mweb acc. all i wanna say is that last year to download 30 gigs per month int, would have killed me financially. so i think for 220 bucks a month it is worth a sometime crappy connection
 
z@ng3tsu said:
i know im not in the same league as you guys ,since im running the 384 mweb acc. all i wanna say is that last year to download 30 gigs per month int, would have killed me financially. so i think for yy
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Well if you're happy then fine. You obviously don't do things that are affected by their heavy (and recent) shaping.
 
Everyone here is correct. To really have uncapped we should not have any shaping (outside of network down times and reduced redundancy). We're only at 4Mbit/sec line speed - even the heavy downloaders shouldn't impact the network so much - we're not giving ppl 100Mbit connections here. The fees are still expensive considering how low the salaries are in SA vs the 1st World and how few people have jobs and the extra charges involved.

MWEB and others need to improve, but so far, what MWEB has done is increased the competition significantly. I still contend that you can do 1 TB per month on MWEB using private HTTP/FTP (not for piracy but for downloading from company servers etc) but the shaping on P2P and one click hosts is too excessive. MWEB (and others) still need to improve and add more cheap redundancy. Maybe if TELKOM reduced their IPConnect fees MWEB would ease on the shaping fees and if TELKOM reduced its line rental charges then we could allow MWEB to increase the data payment portion to ease up on the shaping while still paying the same total fee.

Perhaps when EASSY gets here they can use that for redundancy and extra b/w and maybe we'll get true unshaped, uncapped - limited only by line speed.
 
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