MWEB + THE WEEKEND = FAIL

so you know what? screw it. Just bought axxess's "end of may madness" R99 fibre express 384k deal. so it's a 100 bucks, at least I'll get my 20 gigs odd off the net this weekend. It's not even 8 yet and I'm already doing over 250kbps on torrents and nzb's
 
dotVIBE said:
so you know what? screw it. Just bought axxess's "end of may madness" R99 fibre express 384k deal. so it's a 100 bucks, at least I'll get my 20 gigs odd off the net this weekend. It's not even 8 yet and I'm already doing over 250kbps on torrents and nzb's
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I am going to do exactly the same. Had ENOUGH of this!
 
Mweb should have placed there data center in durban or somewhere near the landing station, and ran there own fiber to the landing station & IPC'ed with Telkom in DBN..... no neohell in the cocktail....
 
Leehar said:
Did people miss these two posts when asking for more communication?... o.O




Other than that, I doubt they can say more than they actually know >_<
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Erm, as the customer I would expect the SP to make an effort to notify me, by say email, for example. Why should I have to read through pages of forums to find out what is going on.
 
Hummercellc said:
Mweb should have placed there data center in durban or somewhere near the landing station, and ran there own fiber to the landing station & IPC'ed with Telkom in DBN..... no neohell in the cocktail....
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No, MWeb should just have a well-maintained redundant circuit for mission-critical connections.
 
Nips said:
Erm, as the customer I would expect the SP to make an effort to notify me, by say email, for example. Why should I have to read through pages of forums to find out what is going on.
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Outage Num:7899
MWEB ADSL outage affecting All areas
MWEB ADSL services in the following area may be Inaccessible : All areas : International Browsing and Email.
Start Date:2010-05-28 18:12:39
End Date:
Status:Open
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........
 
Nips said:
Erm, as the customer I would expect the SP to make an effort to notify me, by say email, for example. Why should I have to read through pages of forums to find out what is going on.
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The orginal argument is that When there is a issue no one cant contact mweb for support, never mind the intend webpage only being updated 35 min later of the known issue. This is suppose 2 be 24/7 support line.
 
Nips said:
Erm, as the customer I would expect the SP to make an effort to notify me, by say email, for example. Why should I have to read through pages of forums to find out what is going on.
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You are probably a 384 customer, I am quad 4Mb uncapped subscriber. I was phoned by them this afternoon.
 
RedhotNeo said:
Hey guys... ITS not MWEB fault... ITS Neotel and SEACOM problem...
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They can point fingers in any direction they like, bottom line they supply me a service, not seacom,not neotel. There inhouse issue are not mine, Hence this is a mweb issue as far as I am concerned.
 
I have been doing some calculations. At R539 per month, it works out to R18 per day. In the last two months I have lost about 7 days of connectivity, so that is R126.

So I would like to put a challenge to MWeb:
If you truly feel 'sorry' for the outages, are you going to refund your customers for the downtime?

Your competition, Telkom, did it, if you have reference numbers, which I have:
CAS-209297-7C7KFC and CAS-209298-4XMVCQ
 
Worf said:
I agree, but like I said in a earlier post, Didn't mweb recently put a backup system in place?
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If they do have a backup system in place, and it fails, their hands are tied. It's usually the point where they should start providing an equal amount of free access for the amount of downtime experienced or refunds.
 
Worf said:
They can point fingers in any direction they like, bottom line they supply me a service, not seacom,not neotel. There inhouse issue are not mine, Hence this is a mweb issue as far as I am concerned.
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Agree to a point, though that's a very simple viewpoint. In the end of the day M-Web is just as beholden to what happens with SEACOM/Neotel as we the consumers are. I agree they need to seriously sort out their connectivity problems, OR seek an alternative bandwidth provider. It's patently obvious that the weakest link in the chain here when it comes to intl. connectivity is Neotel. As the article on the front page stated, this isn't the first time that Neotel has had multiple systematic failures on their backhaul services resulting in loss of connectivity to SEACOM, in fact SEACOM themselves stated a while ago that Neotel's backhaul has near constant errors and they always seem to get the blame... that's a BIG problem.

You don't see the same happening with providers that use Telkom/SAT-3. I would suggest M-Web move away from Neotel towards Telkom (yikes!), or otherwise figure out how to hook directly into SEACOM. Either way it means dumping Neotel, and good riddance IMHO.
 
Worf said:
I agree, but like I said in a earlier post, Didn't mweb recently put a backup system in place?
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It wouldn't be 1:1 on-par with their primary bandwidth, will always be slower, though the complete lack of access seems to imply some other issue. Perhaps the redundancy was purchased through Neotel and they've now dropped the ball - either way Neotel has become the single point of failure now.
 
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