MWEB + THE WEEKEND = FAIL

test3r said:
<tinfoilhat>
MWeb sees they can't pay their bills at the end of the month. They decide to introduce severe shaping and feign instability to reduce overall bandwidth usage, effectively not using more than their purchased capacity. This in turns saves their business while screwing their customers in the process.​
</tinfoilhat>
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*Sigh*

I've tried to explain this to people so many times... redundancy can be built to take away the reliance on third parties... but someone has to pay for it...

The subscribers scream and cry for cheap uncapped broadband, but they don't accept that redundancy and cheap don't come together.

You can have amazingly redundant service, or you can have a service that is affordable with as much redundancy as is possible for the price being paid, you cannot have both.

Let's talk for a second about what the redundancy you are referring to would cost...

If you are talking about a dark fiber route back to Johannesburg to give protection against Neotel failures... you are looking at a fiber build cost of *AT MINIMUM* R60 million, plus another approximately R20 million for the hardware to light fiber over that distance, plus the OPEX cost of running that equipment and that fiber. Someone has to pay for that.

If you are talking about redundant SAT-3 capacity... ever wonder why because SEACOM there was no uncapped? SAIX pricing is completely un-affordable at the speeds required for an uncapped service.

If you want to know why providers can't afford to put in redundancy like this, look to the REAL source of the problem, the absolutely insane prices charged by Telkom for access to the DSL Cloud (so called IPC bandwidth), if that wasn't costing what it did, ISP's could afford to build in a LOT more redundancy. Keep in mind, it costs more to serve a DSL customer over IPC than it does to take traffic from London to Johannesburg over SEACOM. And not a little bit more, like, multiple times the amount...

Just something to think about...
 
Hi guys,

Could someone please tell me the procedure for cancelling with MWEB? I've sent an e-mail to them on wednesday, asking how to go about doing it but have gotten no reply. I've also sent a message using the MWEB help thing on their website but no luck.

A reply would be much appreciated.

Regards,
 
Actually very simple as to how it breaks, its called the idiot thieves who think they are stealing copper and instead are killing our internet connections. If you think I'm joking, I've seen an incident where thieves ripped up 250 meters of fiber, then built a fire and fed the fiber into the fire to "burn off the plastic so they could get the copper"... it happens ALL the time. On the TENET Dark Fiber route to the landing station we have probably had 5 or 6 breaks with people attempting to steal cable.

And in the case of overhead fiber, we've had instances where there has been a veld fire and the fiber gets turned into ash...

These things happen *shrug*

The question should be asked though, when there are multiple redundant routes to the landing station, and one goes down, why is it not repaired before another one goes down and hence an outage could be avoided...
 
Thanks for trying to inject some sense of intelligence into this whole thing Andrew... :)

I get irritated with these ppl who jump straight on the blame wagon without understanding all the underlying issues.
 
agh. Another weekend with international down. About two weeks ago I complained that my 4MB service was only delivering .30Mbps downloads. They feigned amazement. When I eventually got tech support (their line is usually busy when there are problems with international) I spent an hour on the phone essentially arguing with the dude, trying to convince him that there was a broader problem, not just specific to me. I eventually forced him to read threads on mybroadband.co.za as he was speaking to me, and he eventually acknowledged that the problem seemed widespread. Duh. If you picked up the phones, people might get a chance to tell you. Mweb, if you're reading this thread: pull your fingers out and deliver the service that you can and should. If you had a simple monitor, it might tell you proactively that you had problems and then you might be able to PROACTIVELY tell your customers instead of all of us resorting to venting our spleens about your total incompetence on this board.
How these companies survive is beyond comprehension... but we South African consumers aren't exactly spoiled for choice when it comes to decent, professionally run ISPs. C'mon MWEB.
 
Im getting sick of this! Mweb are so ****ing incompetent! I called them and they tell me its a telkom problem! NO! this is a MWEB problem! I switched to my Telkom account and wat do u know!? IT WORKS! Im starting to get VERY tired of this.
 
tudorc : if you have an issue that Mweb's upstream provider has had a network failure and wish to blame Mweb, then please just cancel and move to another provider who will probably have the same sort of issues.
 
I could give a toss whether there are cable thieves, gremlins or ghouls. I paid for a service and it is their responsibility to deliver it. Period.
Build a redundant network. Be proactive when there are issues. Inform your customers. Pick up the damned phones.
 
Can you tell me which part of the service they are not providing?

You have an ADSL account which you can login to..... therefore they are providing the service.

There are no SLA's in place because you are not paying the kind of money that would warrant an SLA being feasible for Mweb.
 
AndrewAlston said:
If you are talking about redundant SAT-3 capacity...
Click to expand...

I always appreciate your comments, but MWeb DO have a small amount of SAT-3 capacity. The question is why none of us (on this forum at least) are seeing any of it?

Code: 
Tracing route to newswww.bbc.net.uk [212.58.226.79]
over a maximum of 8 hops:
   1   <10 ms     1 ms   <10 ms  home.gateway [192.168.1.254]
   2     7 ms     8 ms     8 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
   3    28 ms    27 ms    29 ms  tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.163.218]
   4    28 ms    30 ms    28 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
   5    32 ms    31 ms    31 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
   6    28 ms    29 ms    29 ms  rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249]
   7   213 ms   213 ms   213 ms  lon-ip-dir-telecity-gig-1-0-2.telkom-ipnet.co.za [196.43.9.217]
   8     *        *        *     Request timed out.

Trace complete.
 
tudorc said:
I could give a toss whether there are cable thieves, gremlins or ghouls. I paid for a service and it is their responsibility to deliver it. Period.
Build a redundant network. Be proactive when there are issues. Inform your customers. Pick up the damned phones.
Click to expand...

+1
 
tudorc said:
I could give a toss whether there are cable thieves, gremlins or ghouls. I paid for a service and it is their responsibility to deliver it. Period.
Build a redundant network. Be proactive when there are issues. Inform your customers. Pick up the damned phones.
Click to expand...

Are you willing to pay 3 or 4 times more than you are paying now?
 
toxicbunny: Mweb offers a service. I pay for it for a month. If it goes down consistently, I have a right to complain vociferously. I've voted with my feet, ummmm, 6 times now from and to various ISPs... you're right, none are a lot better. But I don't really care... I paid MWEB for a month, they get to listen to my bitching for precisely 30 days.
 
While I"m as pee'd off as everyone else its impossible for them to build a 100% redundant network. The problem could lie anywhere. What happens if someone digs up the copper running to your house? You still going to demand the service from Mweb?
 
tudorc said:
toxicbunny: Mweb offers a service. I pay for it for a month. If it goes down consistently, I have a right to complain vociferously. I've voted with my feet, ummmm, 6 times now from and to various ISPs... you're right, none are a lot better. But I don't really care... I paid MWEB for a month, they get to listen to my bitching for precisely 30 days.
Click to expand...

Mweb themselves have NOT gone done.... There upstream provider has had a network failure, therefore mweb themselves are NOT at fault here... ffs. How hard is this concept for you people to understand.
 
tudorc said:
toxicbunny: Mweb offers a service. I pay for it for a month. If it goes down consistently, I have a right to complain vociferously. I've voted with my feet, ummmm, 6 times now from and to various ISPs... you're right, none are a lot better. But I don't really care... I paid MWEB for a month, they get to listen to my bitching for precisely 30 days.
Click to expand...
I agree. Pathetic that some people accept this.
 
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