MWEB + THE WEEKEND = FAIL

semaphore said:
Err Webafrica has 24/7 support staff?
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Difference between staff support and someone sitting by a computer sending the minute e-mails and updating here. Staff support is usually someone who has some tech knowledge doing the graveyard shift. I have been there...I have done it. Trust me, the "staff support" of MWEB is busy trying to solve this problem.
 
tudorc said:
then problem with this board is that it is inhabited by two types of people:

1) isp consumers
2) isp employees or networking gurus

Group 1 don't really care why the hell it is down, what is in the SLA, what cable is broken, or what the traceroute says. They paid for a service and it doesn't work. Fair enough.

Group 2 think Group 1 are largely ignorant folk, who don't understand the massive complexities of internetworking, satellites or cables. They're in the ISP industry generally and fail to see that industry-wide, the service is far below reasonable expectations.

All these Super Grandmasters, I strongly suspect, are in Group 2.
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feeling left out i don't fit into one of those groups can we make a group 3: isp consumers who have something between the ears and know that bitching will not get you anywhere
 
klasvaakie said:
I prefer having them out there fixing it than in here giving us feedback by the minute. Trust me...it's friday night...the only people who are still working atm is their tech guys. No company on earth is going to hire admin staff (keeping us posted by the minute counts as admin) for just in case SOMETHING goes wrong and keeping us up to date by the minute. MWEB has let us know that they are aware of the problem...furthermore they have given us an estimate of how long it will take to fix...now they are busy fixing it. I swear people turn into little children at the slightest hickup
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As a consumer you do have the right to complain, and moan on the forums... if everyone else can strike to get a 1% raise, we can b!tch and moan...
 
StellenboschStudent said:
Well, as a student, I always go the cheapest option. But just because it is cheaper it doesn't mean you can cut corners and leave cockroaches in your sugar packs... you must still deliver a great product. It is your choice to make your product cheaper than the competition. If you can't deliver the great product cheaper, then don't make your prices cheaper.
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A bit off-topic, but I read an apt quote today: "Nobody ever buys a cheap parachute"...
 
how about a simple "we're experiencing __________" somwhere prominently on their site? Or a prerecorded message on the phones instead of a busy signal. Or... a THOUSAND different ways of keeping customers onside.
 
We need a group 5, elite sentient being born from the interwebs, with a infinite wealth of knowledge, capable of elite technological skill that appears as magic to the non group 5 members... ... ... We shall call them interweb legion, for unlike normal legion they are not many.
 
Guys i have defended mweb like crazy but honestly now even i am getting tired of this, i know the uncapped is cheap but if you cannot deliver a product then don't.

We expected it to be good because it was epic in beginning but saying the problems we are having is due to us buying cheap accounts is not right. R 539.00 is not all that cheap and honestly rather come out and say we are limiting the account to 200gb across the board. Call it a 200gb account or block pirate networks during the day. Make it an 8 til 8 service or something.

I dunno i don't mind but i am really hoping all these problems are not fabricated and i will stick it out with mweb for awhile just incase they are because they have been good to me thus far, apart from the last week the account has been pure legend.

Come on now mweb we just want honesty and i am preying they are not being dishonest with us or trying to be sneaky to save bandwidth.
 
pandora said:
feeling left out i don't fit into one of those groups can we make a group 3: isp consumers who have something between the ears and know that bitching will not get you anywhere
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pandora: jeez. I'd need medication to be that relaxed about it. So you think Mweb will just magically sort itself out without complaints!? Nah... no way. There are only about 5 companies in South Africa that I can think of that work proactively like that (Woolworths, Discovery, Pick'nPay... wait maybe only three) ... and certainly no division of Naspers will fix anything without enormous complaining.
 
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