MWEB Throttled uncapped ADSL feedback

Ashtop said:
I do think they understand it is not personal. I hope.
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+1

Nothing personal MWEB guy, your service has always been stellar. Its a shame that most of us waited so long for MWEB to release a 2MB product at a competitive price range, only to be slapped with a crap product.
 
MWEB Guy said:
Good Day Ashtop,

MWEB manages the network to ensure that if offers customers the best possible experience for the bulk of the customer base. We are unfortunately not able to disclose our throttling thresholds as this information is competitive. Our Uncapped ADSL product range is geared towards lighter users who browse the internet, email etc. We recommend that customers wishing to engage in P2P and other data heavy activities subscribe to our Premium Uncapped ADSL range which is not throttled and caters for these specific needs.
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LOL...You dont need to worry about the competition regarding this product. im pretty sure there laughing their asses off at you and would never consider lowering their standards to try and compete with it
 
I think by "competitive" he means "other ISPs will use the info to launch even cheaper 'uncapped superlite' products that will then render this MWEB offering irrelevant".
 
efitol said:
I think by "competitive" he means "other ISPs will use the info to launch even cheaper 'uncapped superlite' products that will then render this MWEB offering irrelevant".
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Yes, i know, i was being sarcastic, i tend to get that way when im mugged for R449. by the way, congratulations on the 'uncapped superlight' catch phrase, mweb should hire you in their marketing department. Lastly, no competitor could render this offering any more irrelevant than it already is, mweb seem to have come up with the ultimate 'wtf is this supposed to be' product.
 
Slartibartfast said:
Yes, i know, i was being sarcastic, i tend to get that way when im mugged for R449. by the way, congratulations on the 'uncapped superlight' catch phrase, mweb should hire you in their marketing department. Lastly, no competitor could render this offering any more irrelevant than it already is, mweb seem to have come up with the ultimate 'wtf is this supposed to be' product.
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Hahahahahahahahahaha #BUST
 
MWEB Guy said:
Good Day Ashtop,

MWEB manages the network to ensure that if offers customers the best possible experience for the bulk of the customer base. We are unfortunately not able to disclose our throttling thresholds as this information is competitive. Our Uncapped ADSL product range is geared towards lighter users who browse the internet, email etc. We recommend that customers wishing to engage in P2P and other data heavy activities subscribe to our Premium Uncapped ADSL range which is not throttled and caters for these specific needs.
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So why do you always recommend this product when someone on the premium account complains about the price?
I'm sure a 5Gb capped account would me more appropriate for email and browsing?
 
As I posted in the mweb torrent issue thread:

Switched to afrihost last night - instantly 8of8 trackers were working.
Switched back to mweb just after 10pm at they were still working.
This morning at about 6:45am 2of8 trackers were working, force update - 8of8 timeout.
Switch to afrihost at 7:30am - instantly 8of8 trackers were working.
Switch back to mweb at 7:35am - 0of8 trackers working, all 8of8 timeout.

This isn't shaping, its a whole new level and if its not fixed BEFORE the last business day of February then I will be submitting a cancellation notice. In my books mweb has just gone from best to worst, congratulations.
 
I was on the 1MB R199 since it came out and then my line got upgraded. I headed to Mweb and saw right under the R199 package, the R239 2MB package. At this point I missed the little footnote '*1MB is unthrottled', which seems to mean definitively, by process of exclusion, that the 2MB on this page is not unthrottled. No premium packages featured on this page, (the 'Uncapped ADSL' page from the main menu). In any case I upgrade and was surprised when I was billed for R369. Firstly it is clear mweb are pawning this as their standard 2MB uncapped, even though, as already discussed above, superlite-moderate-browsing-and-medium-attachment-emails uncapped is a bit of a silly paradox.

Frankly I was expecting the same quality of service I received on the 1MB, but R369 is too much for data alone for this considering SA's (Telkom's) exorbitant line rental fees. You end up paying R794 per month in 2013 for uncapped shaped 2MB, which, globally speaking, is just a bad joke.

I guess the point of this is to echo what I've heard, that this product leaves me dissatisfied. I will give it a go but if it interferes with my usage (which is average considering it is f***ing 2013 - some gaming, lots of streaming and browsing, some torrenting, ftp stuff, dropboxing etc, smartphone using WIFI, twitch.tv, Oh and STEAM!), then its Openweb (again) or maybe, maybe, just f***ing maybe, Telkom.

Seriously, SA hasn't even hit the Netflix age yet where it is pretty normal just to stream some HD to get your movie fix, where it is pretty normal to DOWNLOAD all of your new 30Gig games from STEAM. :cry: Getting throttled back to 56K at 20 Gigs just doesn't cut it, not for R239 p/m.
 
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So general rule of thumb for these new Mweb accounts: If you're going to average much more than 1/20th of your line speed, you're going to get throttled sooner rather than later.
 
Its so funny, everyone went with MWEB (myself included) because they didnt throttle or have rolling windows and they didnt cripple your downloads like othe ISP's did. And by far they gave an overall superior uncapped experience, if I remember their catch phrase was something along the lines of the internet without limits, I could be wrong.

Then many of us on the 1MB account had our lines upgraded to 2MB but stuck around with MWEB remaining on 1MB uncapped, refusing to switch to another ISP with a cheaper 2MB uncapped deal simply because we were waiting for MWEB to give us a 2MB account that was priced better. After all MWEB is best, right?

Wrong! MWEB dropped their pricing but what we have is a throttled product worse than any other package offered by any other ISP. What a f@#king joke!

Congrats MWEB your crap product has actually helped make Telkom's Uncapped deals look worth the risk. A month ago I'd never have even dreamed of considering TI, but *** like this has changed that.

Never has the fall from grace been so swift and fast #RIPMWEB
 
An Update: So after I evoked my rights under the Consumer Protection Act, my "upgrade" to the 4mb/s throttled was reversed, and my package reverted to the 2mb/s premium. Now my connection is flying again.

There is no doubt in my mind that Mweb has the best product, after sales service, and help desk team around. If they reduced their premium products to be market competitive, there is no doubt in my mind that I would stay with Mweb. Unfortunately, when Mweb's 4mb/s premium is a good R200 more expensive than the competition, then it becomes a no brainer.
 
Update for me too...I am still throttled to about 20kbps all the time regardless of time of day, day of week or what i am using my internet connection for. The last time i had such a slow internet connection was probably about 8 years ago...well done mweb, you must be so proud. (cant wait to be rid of this backwards thinking company, only 5 more weeks left.....)
 
I changed from my 1mb uncapped unthrottled account to there "2mb throttled" account thinking hey, its double my speed and even if i get throttled it wont be less that 1mb...boy was i wrong. currently getting 65kbs. Phoned mweb to asked whats up and get this...iv been throttled...and iv only had the account for 2 DAYS!!!! screws this.
 
@Killerwolf - Trottled after 2 days, for R239!!! What the fudge?!?

I'm on day 2 using Buzybuy and I will say I'm happy. HTTP downloads are above 200kbps constantly, even well seeded Torrents run between 170-200kbps, so for R10 more than than MWEB's Throttled 2MB's I'd say so far I'm happy.
I have pulled 30GB's so far and still have 5 stars :) if I was on MWEB I'd be throttled already I'm sure!

I'm glad I made the move away and avoided the MWEB 2MB throttled account.

I never had any issues with my 1MB MWEB account and if they decide to offer a 2MB account without throttling at a reasonable price I'd go back. But for now MWEB wont get my bizniz.
 
Well, as a premium Mweb user: the last few days have been utter bull****. Things have been getting progressively worse over the last few weeks and last night when I couldn't even load a youtube video I decided I had enough.

I've signed up for Openweb Silver and see how that goes (sadly their accounts department is probably away for the weekend) but I'm stuck using my free FNB gigs till at least Monday.
 
Mweb seem to be losing many clients. I still have an account with them but not for much longer if this carries on. The service is so badly deteriorated from what we initially had.
 
UPDATE: Throttled again as soon as i hit 30gig. I have downloaded about 25 of these gigs out of peek time (on weekend and after about 6 in the evening) so theres no way i could have put strain on the network. mweb seriously need to change their advertising of this product from uncapped to 30gig capped because at the moment they are guilty of false advertizing. Only 2 weeks left until this crap is canceled and i can join an isp that actually offers uncapped internet.
 
I've been throttled at 31 gig over past 30 days usage on 2meg uncapped. Mostly downloaded during the night.
Mweb tell me these accounts are not for downloading! So 1gig per day on average is not allowed! Lol
 
Hogrod said:
I've been throttled at 31 gig over past 30 days usage on 2meg uncapped. Mostly downloaded during the night.
Mweb tell me these accounts are not for downloading! So 1gig per day on average is not allowed! Lol
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Was this in the new, cheaper accounts or standard account?
 
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