MWEB Throttled uncapped ADSL feedback

Just got throttled 87 gigs. The line becomes unusable don't let mweb fool you. When does my speed go back to normal?
 
cryaxxx said:
Just got throttled 87 gigs. The line becomes unusable don't let mweb fool you. When does my speed go back to normal?
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I have checked your account and I see that you have used 99Gb so far this month, Also you account will be back to normal in 1-2 days
 
I have checked your account and I see that you have used 99Gb so far this month, Also you account will be back to normal in 1-2 days
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But its unusable I cant load pages or do my assignments. So you say it will go back to normal in a day or two? What is the rolling window once being throttled?
 
cryaxxx said:
But its unusable I cant load pages or do my assignments. So you say it will go back to normal in a day or two? What is the rolling window once being throttled?
Click to expand...

These thresholds are based on a 30 day rolling average and are recalculated daily. The less data you use, the sooner your speeds will return to normal.
 
Saskue said:
They say in the product description that its no for heavy downloading but more for fast browsing etc.
Check this out you won't have to worry how much you downloading and speed been throttled and it works out about the same as mweb
http://www.openweb.co.za/special.html
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I think you are missing the boat somewhat - why would you get an uncapped account for fast browsing?? You can get that with a 10 gig monthly cap. Volume has nothing to do with speed. To throttle an "uncapped" account at 30gb is purely ridiculous. There is no substantiating it - offer a 30gb capped product and throttle or kill the data transfer once that limit is reached but calling it uncapped is simply ludicrous. To pay R1000pm for 30gigs of data before getting throttled to less than 10% of your line speed should not be allowed period.
 
ZeeCPT said:
I think you are missing the boat somewhat - why would you get an uncapped account for fast browsing?? You can get that with a 10 gig monthly cap. Volume has nothing to do with speed. To throttle an "uncapped" account at 30gb is purely ridiculous. There is no substantiating it - offer a 30gb capped product and throttle or kill the data transfer once that limit is reached but calling it uncapped is simply ludicrous. To pay R1000pm for 30gigs of data before getting throttled to less than 10% of your line speed should not be allowed period.
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As far as I understand (both from MWEB guy and my own experience with a mweb uncapped account), noone is getting throttled after using 30GB in one particular month. Like he says, its a moving window. So calculate your average (or total - to better understand) of the previous 30 days, and then you will understand why you are being throttled. I think people need to understand its not from one month to the next, its checked everyday.

If you have an MWEB account, its very easy to see exactly how much youve used over the past 30 days (NOT for the current month). When I got throttled, I was averaging 5.2GB per day (again, over the past 30 days, not that month). I just pasted the last two months usage into excel, and calculated a 30 day average from the data. It took me two minutes.
Having seen my average was 5.2GB per day, and hence my total was 150GB, I could understand why I was throttled.

Im not speaking for the policy AT ALL, I just think that people need to understand how it works first. MWEB is not the clearest on their explanations, so its up to us to figure it out.
 
_Maximus_ said:
As far as I understand (both from MWEB guy and my own experience with a mweb uncapped account), noone is getting throttled after using 30GB in one particular month. Like he says, its a moving window. So calculate your average (or total - to better understand) of the previous 30 days, and then you will understand why you are being throttled. I think people need to understand its not from one month to the next, its checked everyday.

If you have an MWEB account, its very easy to see exactly how much youve used over the past 30 days (NOT for the current month). When I got throttled, I was averaging 5.2GB per day (again, over the past 30 days, not that month). I just pasted the last two months usage into excel, and calculated a 30 day average from the data. It took me two minutes.
Having seen my average was 5.2GB per day, and hence my total was 150GB, I could understand why I was throttled.

Im not speaking for the policy AT ALL, I just think that people need to understand how it works first. MWEB is not the clearest on their explanations, so its up to us to figure it out.
Click to expand...

True. If you limit your usage to 10GB per month you won't be capped, but your bank account will be suffering. Anything over that is a gamble.

Or you can change ISP's to a real uncapped account.
 
_Maximus_ said:
As far as I understand (both from MWEB guy and my own experience with a mweb uncapped account), noone is getting throttled after using 30GB in one particular month. Like he says, its a moving window. So calculate your average (or total - to better understand) of the previous 30 days, and then you will understand why you are being throttled. I think people need to understand its not from one month to the next, its checked everyday.

If you have an MWEB account, its very easy to see exactly how much youve used over the past 30 days (NOT for the current month). When I got throttled, I was averaging 5.2GB per day (again, over the past 30 days, not that month). I just pasted the last two months usage into excel, and calculated a 30 day average from the data. It took me two minutes.
Having seen my average was 5.2GB per day, and hence my total was 150GB, I could understand why I was throttled.

Im not speaking for the policy AT ALL, I just think that people need to understand how it works first. MWEB is not the clearest on their explanations, so its up to us to figure it out.
Click to expand...

Until the next throttle targets becomes 100, then 80... down to whatever mweb wants the amount to be to fit their pockets. It is not up to us to figure it out it is for them to supply us with the limits like any honest and decent company would do.

In fact if you look back to ISPs that had rolling windows / throttling they had the limits defined:

If you fast forward to today even Neotel who is using throttling has it defined:
Neotel - Limits Defined


Nothing but greed and lies is stopping mweb from doing this; it is quite obvious.
 
Necuno said:
Until the next throttle targets becomes 100, then 80... down to whatever mweb wants the amount to be to fit their pockets. It is not up to us to figure it out it is for them to supply us with the limits like any honest and decent company would do.

In fact if you look back to ISPs that had rolling windows / throttling they had the limits defined:

If you fast forward to today even Neotel who is using throttling has it defined:
Neotel - Limits Defined


Nothing but greed and lies is stopping mweb from doing this; it is quite obvious.
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Why are so many users not affected then?
 
biometrics said:
What a joke!
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Bit of a harse punishment, but you now it is to keep you from [-]Ab[/-]using your connection to incur mweb any further "losses". WebAfrica (from what I remember) used a 14 day cycle, 7 days usage is calculated and for next 7 days you were throttled. At end of that you were unthrottled.

Still unworkable if you were not single or at least used some form of digital distribution, I mean lets for example use a shogun2 download and FF14 that would have been 25 gig and another 10 gig in one shot. Two persons two different games... lol. Or something ****ty as Age of conan and their broken patcher that magically decides you need to reload that odd 5 gigs a few times ;)
 
gone. cancelled mweb account. with Afrihost. absolute blast.
 
Mweb guy im still being throttled its been 5 days now where i cant use my internet. You said 1-2 days it will be back to normal. my daily average is well below some other users
 
cryaxxx said:
Mweb guy im still being throttled its been 5 days now where i cant use my internet. You said 1-2 days it will be back to normal. my daily average is well below some other users
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Hi

From what I see the account the account is still speed limited.
These thresholds are based on a 30 day rolling window and are recalculated daily. Currently your usage is based on only the usage for September.

Therefore the system is calculating your daily average and whether you exceed "acceptable parameter" using daily average.

Your usage everyday will therefore impact on the time it takes for the throttling to be lifted.
The less data you use the sooner the speeds will return to normal.
 
MWEB Guy said:
Hi

From what I see the account the account is still speed limited.
These thresholds are based on a 30 day rolling window and are recalculated daily. Currently your usage is based on only the usage for September.

Therefore the system is calculating your daily average and whether you exceed "acceptable parameter" using daily average.

Your usage everyday will therefore impact on the time it takes for the throttling to be lifted.
The less data you use the sooner the speeds will return to normal.
Click to expand...

What a joke!
 
MWEB Guy said:
Hi

From what I see the account the account is still speed limited.
These thresholds are based on a 30 day rolling window and are recalculated daily. Currently your usage is based on only the usage for September.

Therefore the system is calculating your daily average and whether you exceed "acceptable parameter" using daily average.

Your usage everyday will therefore impact on the time it takes for the throttling to be lifted.
The less data you use the sooner the speeds will return to normal.
Click to expand...

Blah blah MWEB speak, reauth the account, its Telkoms fault, we cant answer that, its a rolling stone for 30 days, avoid mass downloading, avoid using the net ... MWEB Guy ... blah blah - My word MWEB are sickening.

Want some GOOD advice?????

Get as far away from MWEB as possible, and the internet is a sweet place to be.... Just saying.
 
cryaxxx said:
Mweb guy im still being throttled its been 5 days now where i cant use my internet. You said 1-2 days it will be back to normal. my daily average is well below some other users
Click to expand...

Based on another users thread, the threshold appears to be +-4.5gb a day average on 1mb so take your last 30 days usage from today's date and divide it by 30 and if that is more than +-4.5gb a day, you'll be throttled until your 30 days is around 4.5gb a day or less. I think as people upload their data after a month or two, it will be easy to decipher more of Mwebs "caps."
 
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CyCliC said:
Based on another users thread, the threshold appears to be +-4.5gb a day average on 1mb so take your last 30 days usage from today's date and divide it by 30 and if that is more than +-4.5gb a day, you'll be throttled until your 30 days is around 4.5gb a day or less. I think as people upload their data after a month or two, it will be easy to decipher more of Mwebs "caps."
Click to expand...

http://mybroadband.co.za/vb/showthread.php/563227-MWEB-policy-report-on-the-first-30-days
 
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