Mweb Throttling Bull

Fudzy said:
Well you did subsequently, wouldn't it have been easier to link the thread than capturing a screenshot and uploading the pic with no reference to where you found it?
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Is it pick on me day today? I am sorry I didn't post as YOU would have liked. Please accept my HUMBLE apologies FFS.
 
jonpienaar said:
Here is my humble contribution to the survey:
We're on a 4MB connection

87GB in Nov;
30GB in Dec to date (10th)
and throttled
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View attachment 87585

WTF???
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You are on the normal account and not the premium one right? There the limit its 70GB apparently before throttling. On the premium its more like 400GB according to our theory...
 
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So you guys have used 20gigs? Is that it? And our competitors are throttleing you? We have customers averaging 30gigs a day on a 2meg line and still get the internet they are paying for. Uncapped should be just that. Uncapped. #Justsaying
 
Razoweb said:
So you guys have used 20gigs? Is that it? And our competitors are throttleing you? We have customers averaging 30gigs a day on a 2meg line and still get the internet they are paying for. Uncapped should be just that. Uncapped. #Justsaying
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bold claims. careful now.

what bandwidth are you reselling anyway?
 
techead said:
lets see what your accounts are like. Im shopping at the moment and MWEB have pissed me off already, so Im keeping my options open...

Trial account available?
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Trial accounts always available. I shall PM you the details.
 
Razoweb said:
Trial accounts always available. I shall PM you the details.
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Very generous of you, thank you. I have a 10mb line. Dont worry I wont download the world, I prefer to check routing and latency to EU. I will ofc do a brief speed test on various protocols as well.
 
Throttling is bad there.... Ask Textile. If you go there you will deeply regret it like I did.
 
Just read the first couple of pages on this thread and I only have this to say - 30 day rolling window, are you kidding me? I am glad I left this once former glorious company.

I suggest people pay them on a 30 day rolling period. Billing is monthly, why isn't the data? As it always has been. Do you let your capped customers use data for half the calendar month as well?

I hope a rogue meteor lands on the MWEB head office soon. It would be fitting, seeing as that's how the last dinosaurs got wiped out.
 
Thats not all...

This is an old thread I know, but MWEB is getting worse and I have to vent someplace... :mad:

I have an MWEB uncapped 4 Mb line at home, not just any 'uncapped', but uncapped premium no less (since 2010, the premium suffix came later, don't know when, and I didn't sign up for that flavor either.) and since the beginning of this year (2014), by roughly the 22nd my download speed drops to 54kbs. EVERY month, like clockwork. MWEB account status: Not capped (MWEB propaganda calls it throttling and ‘reaching the threshold’).
When I fire up speedtest the dial jumps to 3.5Mbp/s then slowly slides down to…yup…Dialup speed at 56k. It gets stuck here. Telkom guest account: 3.8…that will be Mb/s…
Having the telephone support guy 'reset my account' - and I have my full speed again after an hour or so. This lasts until my wife phones me the next day some time to tell me she can’t use the internet again. Some days she don’t even bother anymore. I have sent numerous mails to their complaints email, but if you expect anything from that then don’t. Phone them and ask for a permanent fix, well then a second-line support 'edgehunt' will have to phone you back. When? -Uhm... Dunno, surprisingly the telephone support guys can’t do much more than answer the phone and only buys time for a fabled second line support guy to phone you back. Supposedly this ‘second-line’ is significantly better informed, have dials on his screen and knows everything about the Internet. At least that’s what they make you believe at the time.
After several days I'm still waiting for an expert to phone. I've had several first line grunts, but nobody with a brain yet. I asked the last 'edgehunt' to check the throttling mechanism log files for my account details and then talk to me. It surely produces logs-right? Well, seems were wrong: MWEB throttling produces no accountable data or it’s (more likely) just beyond the capability of the first/second line support 'edgehunt'. Don’t make the same mistake I made… I was optimistic that ‘second line’ will bring some welcome improvement and facts other than the ‘Not capped’ (Sorry, ‘Throttled’ -In my days we used to call it “capped”) label on my account page for my premium uncapped 4Meg line. Boy, was I wrong about that…
Like clockwork my account was 54kb/s since the 22nd. I did a router restart after month end and YAY! 3.45Mb/s! Was I surprised? No... This is after my cap on my uncapped reset. Thank heavens for automation, else I would still be stuck on denial avenue with 56k…
I've spent several hours on the phone with them and have since come to the conclusion that their capping mechanism must be in error and they are capping me incorrectly. Of course this simple fact still eludes the MWEB geniuses I have had the misfortune to deal with.
Bottom line: Either by chance or on purpose it would appear that MWEB is capping uncapped accounts regardless of usage. See below image of my usage:
My recommendation: Stay away from MWEB uncapped, and they use the term 'uncapped' as a product label and not implying limitless, be warned. The additional throttling status also seems to be a useless addition in your account page as you may still be capped regardless of the status of this notice. I am unsure if this has happened to anybody else yet, Please post replies…
After this entire debacle I am obviously leaving MWEB soonest, but if anybody can suggest some way to get out of this weird capping without terminating the service it may serve someone after me…


bandwidth.jpg
 
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