Mweb Throttling - Its true.

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luxe

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Hi,

Had pretty crappy speeds since Monday, did a speedtest a few times tonight, and the line performed like this (4mb line on 4mb uncapped MWEB).

(Around 18:20pm)

1. 2.7mb/s
2. 2.2mb/s
3. 1.3mb/s !!

Bear in mind that this line normally is rock solid and syncs at 3.46mb/s download.

18:36pm Phoned MWEB - they re-authorized my account and got told to phone Telkom.
18:42pm Phoned Telkom - they resynced my line, and it stayed around 2.0mb/s.

Changed login on router to AXXESS...guess what speedtest.net shows:

1. 3.46mb/s
2. 3.46mb/s
3. 3.46mb/s

20:05 On the line to MWEB now, and the consultant has no idea why Axxess would be syncing so much higher than MWEB, and has now called a Specialist to have a look at my account. (At least this time they are trying to help).

Outcome:

Consultant Mohammed tried to be as helpful as possible, and i have a slot booked with a specialist tomorrow.

You dont exactly need to be a rocket scientist to see that the line is being throttled down to a 2mb/s speed on MWEB.

Other info you might care to know:

1) This service has been superb since day 1, not an issue yet since the day they launched.
2) You have used 87.77 GB so far this month. (New PC install this month)
3) This is not an attack on MWEB, this is a query as to why my linespeed on MWEB is 35% lower than on AXXESS within 2 minutes of the router syncing.

Happy to link some speedtest images as i am sure many of the MWEB Defenders will accuse me of lying, when i have no reason but to let you know of my situation from an ISP that i have been happy with since day 1.
 
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I'm not going to accuse you of lying but... are you saying that Mweb is deliberately throttling your account specifically? I can't imagine why since you're not even close to being a high user. Sitting on 260gb and still no sign of throttling.

Out of interest, can you do a tracert to a couple of sites on both accounts and post some results? Perhaps they're taking different routes and something is broken.
 
Thottling and shaping are two different things.

Thottling: after a certain amount of traffic your line get set to a lower speed (aka MTN R750 uncapped, 3GB at full speed then throttled to 128kbps for the rest of the month, or Afrihost where with every threshold you pass your line gets slower and slower speeds till you get 128kbps.

Shaping: When your protocols enjoy less speed because of network congestion. Some protocols are more shaped than others. My 384 line is only doing 11KB/s HTTP when connecting to New York on Speednet at the moment and thats due to shaping, not throttling.
 
Oh my eff, my brain just went ZZZZ. Your speed is bad, thats not throttling. Crisis!

212GB downloaded this month, and speedtest.net says 3.38Mbps... throttling is not happening. Really, I promise it isn't. Unless its peruser, which seems like a whole load of admin for MWEB.
 
hambone said:
Oh my eff, my brain just went ZZZZ. Your speed is bad, thats not throttling. Crisis!

212GB downloaded this month, and speedtest.net says 3.38Mbps... throttling is not happening. Really, I promise it isn't. Unless its peruser, which seems like a whole load of admin for MWEB.
Click to expand...

I have no idea, but the numbers speak for themselves.

Happy to do some tracerts , what sites would you like...local and int?

Keep in mind this is not a flame attack on MWEB, i want my linespeed back as much as i am sure they want to give it to me.
 
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supersunbird said:
Thottling and shaping are two different things.

Thottling: after a certain amount of traffic your line get set to a lower speed (aka MTN R750 uncapped, 3GB at full speed then throttled to 128kbps for the rest of the month, or Afrihost where with every threshold you pass your line gets slower and slower speeds till you get 128kbps.

Shaping: When your protocols enjoy less speed because of network congestion. Some protocols are more shaped than others. My 384 line is only doing 11KB/s HTTP when connecting to New York on Speednet at the moment and thats due to shaping, not throttling.
Click to expand...

thank you.

I understand the difference.

Now explain how my LINESPEED (IE TOTAL) is down to 1.3mb/s...this is not a protocol issue.
 
Also getting 200K on HTTP download which Mweb said theyd never do... Something is broke!
 
I used MWeb for a week on an uncapped account and found that they throttle Rapidshare.com.

I cancelled the account and they phoned me to ask why I had cancelled - I gave them the reason and they didn`t deny
it or forward the account for technical support.

They did however offer an upgrade - but I chose OpenWeb instead.
 
Grand Past Master said:
I used MWeb for a week on an uncapped account and found that they throttle Rapidshare.com.

I cancelled the account and they phoned me to ask why I had cancelled - I gave them the reason and they didn`t deny
it or forward the account for technical support.

They did however offer an upgrade - but I chose OpenWeb instead.
Click to expand...

How's openweb? How are the speeds as the day progresses?
 
i too believe that 4mb accounts are being throttled to 2mb, i have even tested with a vpn account and speeds on http will not exceed 200k both with and without vpn, this is normal http downloads
using a normal shaped saix account i immediately get to the full 400k download on the same files

i have only used 80gb for the month and as far as i am aware there is not supposed to be any throttling ito mweb fup
 
luxe said:
This is not an attack on MWEB, this is a query as to why my linespeed on MWEB is 35% lower than on AXXESS within 2 minutes of the router syncing.
Click to expand...

Because Mweb's network is busier? Do any of you realise that you are not paying for a guaranteed 4mb throughput at all times? There's a 1:20 contention ratio on ADSL, which means the most you're ever guaranteed is 1/20th of 4mb! Due to unshaped accounts and people downloading 24x7, there's a lot more usage on the network and speeds will obviously fluctuate as a result of that.

If Mweb were to guarantee everyone their full line speed ALL the time, then theyd have to charge you 10 times more than what you're paying right now....
 
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