MWEB throttling

Mephisto_Helix said:
Lots of options out there for far less cost that will let you use the internet as it should be used.
Click to expand...

Could not agree more, high volume users/downloaders who value quantity over quality are better off elsewhere.

One aspect of "quality" is those times you often connect to your MWEB account to test latency. The results are always consistently good.
 
MickeyD said:
Is that from Mweb's FUP on their web site?
Click to expand...

Not relevant in this scenario.

Customers who don't frequent MyBb, or who have not been directly informed of the numbers, or who otherwise know no better, could find out the figures from MWEB Guy on social media platforms, or by phoning the call centre.
 
PostmanPot said:
Not relevant in this scenario.

Customers who don't frequent MyBb, or who have not been directly informed of the numbers, or who otherwise know no better, could find out the figures from MWEB Guy on social media platforms, or by phoning the call centre.
Click to expand...
No, customers will read the FUP on their web site.

Knowledgable customers will read it before signing up. They will also search the web for references.

Where is that info on any Mweb official social media platform, which can be used in a legal sense?
 
MickeyD said:
No, customers will read the FUP on their web site.
Click to expand...

They will also query the difference between Standard Uncapped and Premium Uncapped.

Knowledgable customers will read it before signing up. They will also search the web for references.

Where is that info on any Mweb official social media platform, which can be used in a legal sense?
Click to expand...

I asked the same thing when querying Telkom Internet Uncapped, which has far worse thresholds based on feedback from subscribers on MyBb.
 
PostmanPot said:
They will also query the difference between Standard Uncapped and Premium Uncapped.


I asked the same thing when querying Telkom Internet Uncapped, which has far worse thresholds based on feedback from subscribers on MyBb.
Click to expand...
Stick to Mweb... This thread. Link?
 
PostmanPot said:
I can't understand how these are relevant. He has no right to complain. He's gone over 250GB and if he wants more, he should upgrade to 10Mbps Premium (950GB) or move to another ISP.

Also, he knows what the limits are as I spent quite some time helping him find a better alternative to Openweb...

It's sure been smooth sailing up until now.
Click to expand...

Missed the bold part as I was on my mobile...

What do you mean by "he has no right"? Is his account in arrears? Has he violated some Law?
 
And here is the AUP -- it can be found here: http://www.mweb.co.za/legalpolicies/GeneralPage/AcceptableUsePolicy.aspx

This is the relevant section:

Connectivity Services

• MWEB reserves the right to establish policies, rules and limitations, from time to time, concerning the use of the IP Service. You must comply with any bandwidth, data storage and other limitations we may impose, in our reasonable discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, in our reasonable discretion.

• We reserve the right to limit the number of emails that you may send in any given period or to limit the total message volume (amount of data) sent per hour.

• Unless you are subscribed to a business package, you may not use any services for anything other than your own personal use.

• Unless you subscribe to a business packages and you are permitted in terms of such business package, you may not resell any services, receive any charge or benefit for the use of any services or provide Internet access or any other feature of the services to any third party or in any other way exploit the service for any commercial purposes. For example, you cannot provide Internet access to others through a dial up, ADSL or other connection, host shell accounts over the Internet, provide e-mail or news services, or send a news feed. You may not run a server (including game servers) in connection with the services. You may not provide network services to others via the services. In addition, you are prohibited from running servers for mail, http, ftp, irc and multi-user interactive forums. You may not share your services.

• You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the any services, or create an unusually large burden on our network, including, without limitation, continuously uploading or downloading streaming video or audio; continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or to use the services in an abusive manner in connection with any unlimited packages, options or promotions.

• We reserve the right to establish policies, rules and limitations, from time to time, concerning the use of any service. You must comply with any bandwidth, data storage and other limitations we may impose, in our reasonable discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, in our reasonable discretion.

• We will manage bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service.

• We reserve the right to manage our network in order to optimize its efficiency for the benefit of all our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, protocol filtering and imposing restrictions on your use. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers, including limiting your data traffic by controlling your network and/or bandwidth usage.

• You may not use service for unattended automated operation, unless otherwise agreed. You may stay connected as long as you are actively using that connection. You further agree not to use Internet applications for the purpose of simulating network activity to avoid session inactivity disconnection.

• We do not make any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any services.

• We are committed to provide you with uninterrupted services. However, we can not guarantee that service and the allocated capacity will always be available.

• We can terminate the service at any time if we decide to discontinue the service offering for any reason whatsoever, without any further liability to you.
Click to expand...

There are NO specifics mentioned. Everything is at their discretion.
 
PostmanPot said:
You agreed to the FUP and you're also aware of the limitations. I don't see how you have any right to complain, especially when basic services still work.

If you were on a capped account, you wouldn't even be able to reach Speedtest, let alone MyBb.
Click to expand...

PostmanPot said:
Which is why I mentioned Telkom Internet, and precisely why your request was irrelevant.
Click to expand...

I don't see ANY relevance to you mentioning Telkom Internet in this thread as it is ALL about Mweb's "FUP" per your post.

EDIT: BTW MWeb were the ones who took a dig at Telkom and said "we will never throttle". And then MWeb were forced to eat humble pie as they do indeed throttle.
 
Last edited:
MickeyD said:
I don't see ANY relevance to you mentioning Telkom Internet in this thread as it is ALL about Mweb's "FUP" per your post.

EDIT: BTW MWeb were the ones who took a dig at Telkom and said "we will never throttle". And then MWeb were forced to eat humble pie as they do indeed throttle.
Click to expand...

Regarding your bit in bold, the two are separate points. I'm unsure why you interpreted it your way, I thought us experts all knew that local ISPs do not state exact uncapped limits in their FUP/AUP.
 
PostmanPot said:
You agreed to the FUP and you're also aware of the limitations. I don't see how you have any right to complain, especially when basic services still work.

If you were on a capped account, you wouldn't even be able to reach Speedtest, let alone MyBb.
Click to expand...

Sure I agreed but I was not aware that shaping would be this severe. Mweb is at least more transparrent with when they throttle but not with the extent of their throttling. Which would have been nice to know.
 
PostmanPot said:
I can't understand how these are relevant. He has no right to complain. He's gone over 250GB and if he wants more, he should upgrade to 10Mbps Premium (950GB) or move to another ISP.

Also, he knows what the limits are as I spent quite some time helping him find a better alternative to Openweb...

It's sure been smooth sailing up until now.
Click to expand...

It has indeed. Thank you for your help, I appreciate it, I just feel that the shaping is too severe.
 
thomascmyk said:
Sure I agreed but I was not aware that shaping would be this severe. Mweb is at least more transparrent with when they throttle but not with the extent of their throttling. Which would have been nice to know.
Click to expand...

thomascmyk said:
It has indeed. Thank you for your help, I appreciate it, I just feel that the shaping is too severe.
Click to expand...

Fair enough. :)
 
I understand mweb's reason for throttling but this is ridiculous. I can't believe that I've used any more than usual in the past 30 days but I have been getting throttled for the past 6 days to unusable speeds.

XNU5Jou.png

4854173815.png


notice that these are two days apart. I might as well have no internet.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X