MWEB Uncapped ADSL Feedback - Part 2

[MWEBHelp]

Hmm, strange.

It looks like it's back to normal for now.

We'll have to see.

Keep testing and keep me updated.

 

[phil1982]

@MWEB guy, yeah it seems to be fine now again. Was definitely a problem though. Will keep you posted, thank you.

 

[MWEBHelp]

@MWEB guy, yeah it seems to be fine now again. Was definitely a problem though. Will keep you posted, thank you.

Thanx for the update.

 

[Bar_Rat]

Local ping times to mweb.co.za are over 130ms. usually about 40-50 for me.

 

[MWEBHelp]

Local ping times to mweb.co.za are over 130ms. usually about 40-50 for me.

Provide me trace routes.

 

[Lino]

Hi MWEB guy. Connection has been working fine for months but now all of a sudden struggling to stream in SD

 

[MWEBHelp]

Hi MWEB guy. Connection has been working fine for months but now all of a sudden struggling to stream in SD

Send me your MWEB details and I will investigate.

 

[Hogrod]

Hi MWEB guy. Connection has been working fine for months but now all of a sudden struggling to stream in SD

Second this can't stream grand prix on supersport.com. This always works and today it's stuffed. Loading every 10 seconds

 

[Lino]

Send me your MWEB details and I will investigate.

Hi MWEB Guy writing PM now

 

[MWEBHelp]

Second this can't stream grand prix on supersport.com. This always works and today it's stuffed. Loading every 10 seconds

Hi MWEB Guy writing PM now

I have read and replied to both your PM's

 

[Lino]

I have read and replied to both your PM's

Thanks for excellent service on a sunday night

 

[Lino]

perfect connection once again

 

[Bar_Rat]

Provide me trace routes.

Trace to mweb

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 83 ms 83 ms 88 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
3 93 ms 91 ms 94 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 88 ms 87 ms 95 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 112 ms 110 ms 106 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
6 117 ms 115 ms 109 ms 196.28.178.66
7 117 ms 118 ms 118 ms cte-core-sw2.vwol.net [196.41.144.35]
8 118 ms 113 ms 111 ms www.mweb.co.za [196.2.63.110]

Trace complete.

 

[MWEBHelp]

Trace to mweb

I have escalated this to our specialists to investigate.

 

[Bar_Rat]

I have escalated this to our specialists to investigate.

Thanks alot

Browsing and downloads are fine. Just the latency.

 

[Bar_Rat]

Take that back. Browsing slow,cant stream or watch youtube videos.

Speedtest shows a problem.

 

[MWEBHelp]

Take that back. Browsing slow,cant stream or watch youtube videos.

Speedtest shows a problem.

I will update the escalation with this.

 

[Bar_Rat]

I will update the escalation with this.

Thanks

 

[Bar_Rat]

Everything is back to normal.
Thanks again

 

[bradza]

Hi

We usually require one calendar months notice for cancellations.
Tell me have you perhaps signed up for that special we were offering where you sign up for 6 months and get 2 months free ?

No, the mweb office must've gotten something wrong, they sent us documents saying 3 months notice... will call them tomorrow.