MWEB Uncapped ADSL Feedback - Part 2

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JasDan said:
@MWebGuy

Just signed up for an uncapped trial.

One question, are the trial accounts effectively an exact copy of standard uncapped accounts that just last 7 days? I.E., uncapped trials are not specially prioritised or anything, leading to a better first impression? I don't want to be let down in the future…

Thanks
Click to expand...

Hi JasDan

The trial account is the same as the standard uncapped account, priorities are set the same.
The only difference, as you mentioned, is that it last for 7days. :)
 
Experiencing sluggish/erratic international browsing. Hop 7 only abnormality i can see..... Please advise. Thanks

mweb 14012013.jpg
 
Mortiiy said:
Experiencing sluggish/erratic international browsing. Hop 7 only abnormality i can see..... Please advise. Thanks

View attachment 35308
Click to expand...

Hi Mortiiy

I have run a trace on my side and get similar results to what you getting, however mine does not time out on the 7th hop.
I will look into this for you and drop you a PM as soon as I have some feedback.
 
That was speedy and excellent feedback info MWEB Guy.
I am happy chappy with the service and MWEB uncapped.:D
 
I wanna move over to MWEB, are there any obligations on the trials?

I am moving in 6 weeks and only once im connected in the new place will I be able to sign up properly, any way I can still have a test account in the mean time?
 
dotnerd said:
I wanna move over to MWEB, are there any obligations on the trials?

I am moving in 6 weeks and only once im connected in the new place will I be able to sign up properly, any way I can still have a test account in the mean time?
Click to expand...

Hi dotnerd

I would advise that you wait till the DSL is active at the new premises before you sign up for the trial account.
Once it's activated, you have to use it within 7 days of activation.
So getting now while there may not be ADSL would not be the best idea.

However if you'd like a test account for you current location, I'm sure it could be arranged.

Drop me a PM when you ready and I will have a consultant contact you to set it up. ;)
 
MWEB Guy said:
Hi dotnerd

I would advise that you wait till the DSL is active at the new premises before you sign up for the trial account.
Once it's activated, you have to use it within 7 days of activation.
So getting now while there may not be ADSL would not be the best idea.

However if you'd like a test account for you current location, I'm sure it could be arranged.

Drop me a PM when you ready and I will have a consultant contact you to set it up. ;)
Click to expand...


I get to keep my exact port as I am just moving down the road, right now I just want to test the overall feel and usability of your service.


Thanks
 
dotnerd said:
I get to keep my exact port as I am just moving down the road, right now I just want to test the overall feel and usability of your service.


Thanks
Click to expand...

In that case, drop me a PM with your contact details and I will arrange for a consultant to contact you.
 
MDE said:
Hi MwebGuy,

Downloads of normal HTTP traffic and browsing.
Click to expand...

Everything seems fine on the line and account. I refreshed the account, power down the router for 30 minutes and let me know if the speed improves.

If not, let me know what the actual download speed is you are getting with your downloads.
 
Great. Not at home right now but will check a bit later.

Thanks

MWEB Guy said:
Everything seems fine on the line and account. I refreshed the account, power down the router for 30 minutes and let me know if the speed improves.

If not, let me know what the actual download speed is you are getting with your downloads.
Click to expand...
 
Hello, I have recently had a slow connection, initially it was just p2p but now http and mail are slugging along as well.
Also I am wondering if there is any way to see what was using data on a connection.

According to the mweb tracker I have downloaded over 10 GB each day. however when I look at local stats it comes nowhere near the numbers given!
 
Mike43110 said:
Hello, I have recently had a slow connection, initially it was just p2p but now http and mail are slugging along as well.
Also I am wondering if there is any way to see what was using data on a connection.

According to the mweb tracker I have downloaded over 10 GB each day. however when I look at local stats it comes nowhere near the numbers given!
Click to expand...

Hi Mike43110

When you say http is sluggish, are you referring to local or international traffic?

Are you wanting to monitor data traffic for the pc? If so, there is something called net meter you can download in order to monitor the usage the pc uses.

Please PM me the MWEB account details so that I can check on the usage you are referring too.
 
Hi MWEB Guy

I recently signed up for the 2mb account. Speed has been very inconsistent throughout the day. Very high pings and slow speeds with times on speedtest.net. Don't know what it means, but does this look healthy?

tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 540 ms 79 ms 66 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 30 ms 32 ms 31 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
4 35 ms 32 ms 32 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 217 ms 194 ms 180 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178
.98]
6 271 ms 232 ms 215 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
7 278 ms 267 ms 216 ms 176.67.177.131
8 333 ms 533 ms 401 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 225 ms 183 ms 180 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166
.137]
10 176 ms 185 ms 516 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 1594 ms 1508 ms 1148 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
12 * * * Request timed out.
13 * * * Request timed out.
14 180 ms 478 ms 1004 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
15 434 ms 1378 ms 1287 ms 132.185.255.165
16 310 ms 270 ms 178 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

Will PM you my account details.

Thanks
 
GrootBaas said:
Hi MWEB Guy

I recently signed up for the 2mb account. Speed has been very inconsistent throughout the day. Very high pings and slow speeds with times on speedtest.net. Don't know what it means, but does this look healthy?

tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 540 ms 79 ms 66 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 30 ms 32 ms 31 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
4 35 ms 32 ms 32 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 217 ms 194 ms 180 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178
.98]
6 271 ms 232 ms 215 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
7 278 ms 267 ms 216 ms 176.67.177.131
8 333 ms 533 ms 401 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 225 ms 183 ms 180 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166
.137]
10 176 ms 185 ms 516 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 1594 ms 1508 ms 1148 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
12 * * * Request timed out.
13 * * * Request timed out.
14 180 ms 478 ms 1004 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
15 434 ms 1378 ms 1287 ms 132.185.255.165
16 310 ms 270 ms 178 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

Will PM you my account details.

Thanks
Click to expand...

Hi GrootBaas

This doesn't look healthy at all. When the 2nd hop is that big, it normally points to a congested exchange.

PM me the MWEB email address so that I can look further into this from our side.
 
MWEB Guy said:
Hi GrootBaas

This doesn't look healthy at all. When the 2nd hop is that big, it normally points to a congested exchange.

PM me the MWEB email address so that I can look further into this from our side.
Click to expand...

Have PM'ed you. Internet was completely dead the last couple of minutes :

tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * 3508 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 3979 ms 3716 ms 4001 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 * 3898 ms 3258 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 * 3903 ms 3663 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 * 3885 ms * tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 3935 ms 3655 ms 4360 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 * 4265 ms 4234 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 3899 ms 4015 ms * 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 * * 3530 ms 64.233.174.57
11 4106 ms 3690 ms * jnb01s02-in-f23.1e100.net [74.125.233.87]
12 3741 ms 3650 ms 3451 ms jnb01s02-in-f23.1e100.net [74.125.233.87]

Trace complete.

Going to load 1GB Afrihost to compare.
 
Okay I don't get this. Two minutes later (without changing anything) this is the result :

tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 30 ms 32 ms 32 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 32 ms 39 ms 32 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 31 ms 32 ms 33 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 57 ms 59 ms 56 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 59 ms 55 ms 57 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 81 ms 59 ms 51 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 54 ms 52 ms 52 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 53 ms 52 ms 52 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 52 ms 59 ms 52 ms 64.233.174.57
11 774 ms 894 ms 297 ms jnb01s02-in-f23.1e100.net [74.125.233.87]

Trace complete.

And on Afrihost :

www.google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 30 ms 32 ms 32 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 32 ms 39 ms 32 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 31 ms 32 ms 33 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 57 ms 59 ms 56 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 59 ms 55 ms 57 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 81 ms 59 ms 51 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 54 ms 52 ms 52 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 53 ms 52 ms 52 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 52 ms 59 ms 52 ms 64.233.174.57
11 774 ms 894 ms 297 ms jnb01s02-in-f23.1e100.net [74.125.233.87]

Trace complete.
 
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