MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
My apologies, for some reason I could not access your account. I was now able to retrieve your MWEB account details after restarting my PC.

You say that the problem is been on going between MWEB and Telkom, however your line is not with MWEB. We therefore cannot log any faults with Telkom on your behalf.

I have checked your line readings and your MWEB account now and they both seem fine.

We have no reported issues in your area at the moment either.

Please have Telkom recreate your port, before we troubleshoot your hardware.

I have done all of the above. I know my line is with TELKOM and I logged a complaint on the 11th of Jan. I also know that the both of you keep blaming each other but the end result is always the same I have poor internet speed or no internet at all.

Both you and Telkom say its each others fault or there is no faults.

Go back to the 11th of Jan and see the list of communication between us.

I will check again tonight to see if it is back and will again send you another message.

I was told buy you or some other MWEB Guy that my problem has been passed to your tech support is that true ? have they found anything or resolved anything

orsum
 
orsum said:
My apologies, for some reason I could not access your account. I was now able to retrieve your MWEB account details after restarting my PC.

You say that the problem is been on going between MWEB and Telkom, however your line is not with MWEB. We therefore cannot log any faults with Telkom on your behalf.

I have checked your line readings and your MWEB account now and they both seem fine.

We have no reported issues in your area at the moment either.

Please have Telkom recreate your port, before we troubleshoot your hardware.

I have done all of the above. I know my line is with TELKOM and I logged a complaint on the 11th of Jan. I also know that the both of you keep blaming each other but the end result is always the same I have poor internet speed or no internet at all.

Both you and Telkom say its each others fault or there is no faults.

Go back to the 11th of Jan and see the list of communication between us.

I will check again tonight to see if it is back and will again send you another message.

I was told buy you or some other MWEB Guy that my problem has been passed to your tech support is that true ? have they found anything or resolved anything

orsum
Click to expand...

orsum we provided you the telkom guest account details to test with. The reason we did this, was so that you could provide Telkom feedback using there test account. (Eliminating your Isp).

Your queries varied from speeds to disconnections, looking at your account your disconnections are not that excessive at the moment.

Your line readings seem fine at the moment and we do not control the fluctuating line speeds.

As a matter of interest, please provide me with tracers to bbc.co.uk and mweb.co.za
 
I will attempt to do the Telkom test account tonight.

I do not know how you are measuring diconnections but 3 times over the weekend lasting for 12 hours or more is excessive.

I have previously provided tracers from the UK and MWEB but I will do it again later tonight when I get home.

orsum

PS
Over 9 months of no problems 3.4mbps all the time and then just under one month of 0.8 to 1.4 to 1.8 most of the time, no internet for about 8 days and about three times for about two hours at 3.4mbps since the lightning storm on the 9th of Jan.

I think that there is a problem no matter what you say.

I have been told before by MWEB Guy and Telkom that there is a problem and then told there is no problem!!!!!!!!!!!!!

Come on who are you trying to kid??????

orsum
 
Billing issue sorted!

b1gstan said:
MWebGuy,

Check your PM - I'm highly confused\irate
Click to expand...

Problem sorted!

The Mweb Billing page showed an "extra month" which was scheduled to be debited from my account at the end of Feb.
For some reason , they had set that end Feb would be my first debit, instead of end Jan, although they were correctly charging me for Jan onwards.

The billing team were very friendly and quick to help me sort out a manual debit order and change my debit order date. :)
 
I am getting huge amounts of packet loss between every 5-10 seconds. Is there something up with the Mweb network, if not who must I light a fire underneath to get them to sort this problem out?
 
XennoX said:
I am getting huge amounts of packet loss between every 5-10 seconds. Is there something up with the Mweb network, if not who must I light a fire underneath to get them to sort this problem out?
Click to expand...


Hi XennoX

We have no Network issues currently nor any for your specific area: http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

Is this packet loss shown when you do a ping test? I had a look into your line and can't see any thing that will be of a concern.
 
Hi MWEB Guy

I have not been able to stream any video from about 11pm last night. It seems to be the same problem that came up on this thread last week(monday I believe).

Atm I'm trying to watch a stream on Twitch.tv
 
ChrisGeo said:
Hi MWEB Guy

I have not been able to stream any video from about 11pm last night. It seems to be the same problem that came up on this thread last week(monday I believe).

Atm I'm trying to watch a stream on Twitch.tv
Click to expand...

Hi ChrisGeo

Tell me is streaming from this site the only thing you are struggling with ?
 
Well just got into Dota and it seems to be lagging aswel, also streaming from other sites like youtube seems to be really bad.
 
ChrisGeo said:
Well just got into Dota and it seems to be lagging aswel, also streaming from other sites like youtube seems to be really bad.
Click to expand...

Provide me with a trace route to a local and international site.
 
Seems to have fixed itself again, will post trace if I run into this problem again, tnx
 
Hi mweb guy, how are you doing?

May i please have a port reset?My internet isnt doing too good. No matter if i change the isp or mode, the link stays connected but i cant connect my dial-up accounts or connect through pppoe.

Lamens terms: Internet light doesnt come on but adsl stays on constantly(note i have paid my account). This happens every odd hour...Thanks!
 
GaskooN said:
Hi mweb guy, how are you doing?

May i please have a port reset?My internet isnt doing too good. No matter if i change the isp or mode, the link stays connected but i cant connect my dial-up accounts or connect through pppoe.

Lamens terms: Internet light doesnt come on but adsl stays on constantly(note i have paid my account). This happens every odd hour...Thanks!
Click to expand...

Good morning Gaskoon, everything from our side looks good on your account.

I am not able to recreate your port as You line is directly with Telkom.

You will need to contact them in order to do so.
 
Anybosy else on Mewb Business Having Packet loss and bad latency currently
 
estiaanf said:
Anybosy else on Mewb Business Having Packet loss and bad latency currently
Click to expand...

ramar said:
Mwebs Hosted Exchange is also down, has been up and down this morning. They must be having some issues.
Click to expand...

I have escalated this to our premier support department.

We are still waiting for a time frame for this to be resolved.
 
orsum said:
I will attempt to do the Telkom test account tonight.

I do not know how you are measuring diconnections but 3 times over the weekend lasting for 12 hours or more is excessive.

I have previously provided tracers from the UK and MWEB but I will do it again later tonight when I get home.

orsum

PS
Over 9 months of no problems 3.4mbps all the time and then just under one month of 0.8 to 1.4 to 1.8 most of the time, no internet for about 8 days and about three times for about two hours at 3.4mbps since the lightning storm on the 9th of Jan.

I think that there is a problem no matter what you say.

I have been told before by MWEB Guy and Telkom that there is a problem and then told there is no problem!!!!!!!!!!!!!

Come on who are you trying to kid??????

orsum
Click to expand...

I had an almost identical problem which started after a thunderstorm (line not syncing at full speed, regular disconnects, very slow download speeds). After 2 months of mweb and Telkom blaming each other and both of them blaming my hardware they finally decided to send a technician over to climb up the telephone pole in my garden. He found that lightning had damaged the box on top of the pole. I though this would have been one of the first things that they would have checked after I reported the problem but apparently not, maybe worth a look in your case as well….
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X