MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
That seems much better ;)
Click to expand...

;) Tx. ! Seems consistantly better than before ! :D

Pretoria - Randburg, MWEB Connect
Download 0.88 Mb/s Upload 0.40 Mb/s Ping 29 ms
2494523631.png
 
The_Librarian said:
I never stopped my downloads when doing a speed test. :o

When the result is good, I go ahead and post the result(s).

When bad, I stop everything that's downloading and retry the test.

So far I'm quite happy with the line speed etc.
Click to expand...
Usually do that as well, but just wanted to see for interest sake what's the difference.

Speedtests and ping is definitely better now than, even before starting to download.
Still Happy Chappy with MWEB Though ! :)
 
MWEB Guy said:
Good Afternoon,

Please provide me tracers to the websites you cannot access.
Click to expand...

tracert bbb.com

Tracing route to bbb.com [208.94.146.81]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 7 ms * 7 ms 41-132-4-1.dsl.mweb.co.za [41.132.4.1]
3 8 ms 7 ms 7 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 8 ms 8 ms 8 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 201 ms 202 ms 203 ms 176.67.177.131
6 * * * Request timed out.
7 * * * Request timed out.
8 * * 201 ms ae-11-51.car1.London1.Level3.net [4.69.139.66]
9 * 201 ms 201 ms xe-0-1-0-6.r02.londen03.uk.bb.gin.ntt.net [129.2
50.8.137]
10 202 ms 204 ms 201 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
11 275 ms 265 ms 265 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.2
54]
12 279 ms 282 ms 297 ms ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.7
3]
13 308 ms 285 ms * ae-5.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.1
83]
14 * 279 ms 276 ms ae-1.r04.asbnva02.us.bb.gin.ntt.net [129.250.3.1
7]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
 
ABU said:
tracert bbb.com

Tracing route to bbb.com [208.94.146.81]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 7 ms * 7 ms 41-132-4-1.dsl.mweb.co.za [41.132.4.1]
3 8 ms 7 ms 7 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 8 ms 8 ms 8 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 201 ms 202 ms 203 ms 176.67.177.131
6 * * * Request timed out.
7 * * * Request timed out.
8 * * 201 ms ae-11-51.car1.London1.Level3.net [4.69.139.66]
9 * 201 ms 201 ms xe-0-1-0-6.r02.londen03.uk.bb.gin.ntt.net [129.2
50.8.137]
10 202 ms 204 ms 201 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
11 275 ms 265 ms 265 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.2
54]
12 279 ms 282 ms 297 ms ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.7
3]
13 308 ms 285 ms * ae-5.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.1
83]
14 * 279 ms 276 ms ae-1.r04.asbnva02.us.bb.gin.ntt.net [129.250.3.1
7]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
Click to expand...

Please provide me your MWEB account details via private message.

Is this the only website your having trouble with?
 
MWEB Guy said:
Please provide me your MWEB account details via private message.

Is this the only website your having trouble with?
Click to expand...

Most websites aren't opening.

Here is a trace to iol.co.za

tracert iol.co.za

Tracing route to iol.co.za [196.38.8.254]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 8 ms 8 ms 7 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 18 ms 19 ms 19 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 55 ms 19 ms 19 ms is.jinx.net.za [196.223.14.10]
7 19 ms 19 ms 20 ms csw4-rba-gi8-4.ip.isnet.net [196.26.0.249]
8 19 ms 19 ms 19 ms sw-osfw-shared-1-rba-vl515.ip.isnet.net [196.14.
136.10]
9 19 ms 19 ms * 196.38.8.254
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
 
Hey MWEB,

I have had problems with my internet for the last few days. Telkom has reset my port twice now after calling them, and they can't detect any problems. Resetting the port helps for about 10 minutes then it goes bad again.

Sites don't load, take super long, sometimes I have to refresh ten times, and sometimes it cuts out completely for a bit. Can I confirm that there is nothing wrong your side, then I can get angry at Telkom?
 
Pooky said:
Hey MWEB,

I have had problems with my internet for the last few days. Telkom has reset my port twice now after calling them, and they can't detect any problems. Resetting the port helps for about 10 minutes then it goes bad again.

Sites don't load, take super long, sometimes I have to refresh ten times, and sometimes it cuts out completely for a bit. Can I confirm that there is nothing wrong your side, then I can get angry at Telkom?
Click to expand...


Hi Pooky

I have double check your account and all looks fine. If you have to recreate your port to get your connection fixed and then goes back to being problematic after 10min that says a lot. What about moving you to a different port or exchange?

Have you perhaps tested with a different ISP account to see if the problem replicates itself?
 
MWEB Guy said:
Hi Pooky

I have double check your account and all looks fine. If you have to recreate your port to get your connection fixed and then goes back to being problematic after 10min that says a lot. What about moving you to a different port or exchange?

Have you perhaps tested with a different ISP account to see if the problem replicates itself?
Click to expand...

Thanks I will see if I can get a demo account from somewhere.
I seem to have misplaced my MWEB password though for the router, is there a way to retrieve it?
 
Pooky said:
Thanks I will see if I can get a demo account from somewhere.
I seem to have misplaced my MWEB password though for the router, is there a way to retrieve it?
Click to expand...


Hi Pooky

I can only see the length of the password and it is 8 characters long. If that does not help, you'll have to reset it by completing a password reset form.
 
Hi Mweb Guy

This weekend is the LCS for League of Legends and i was wondering what priority sites like Twitch.tv have on Mweb. I have had no streaming problems really but am just curious.

On another note my torrents arnt even finding peers so you might get some guys crying about this later. Might want to just have a look before your night gets flooded with complaints.

Thanks
 
Bar_Rat said:
Hi Mweb Guy

This weekend is the LCS for League of Legends and i was wondering what priority sites like Twitch.tv have on Mweb. I have had no streaming problems really but am just curious.

On another note my torrents arnt even finding peers so you might get some guys crying about this later. Might want to just have a look before your night gets flooded with complaints.

Thanks
Click to expand...

Hi Bar_Rat

Streaming via our Network gets priority and I can't answer on what your experience is going to be like as there might be millions end users across the world who perhaps is going to log into the site/server.

With regards to torrents, I've just tested a download and it is running fine. Tested torrents for the past 3 days and had no problems.
 
MWEB Guy said:
Hi Bar_Rat

Streaming via our Network gets priority and I can't answer on what your experience is going to be like as there might be millions end users across the world who perhaps is going to log into the site/server.

With regards to torrents, I've just tested a download and it is running fine. Tested torrents for the past 3 days and had no problems.
Click to expand...

Thanks for the feedback. Streaming is great from mweb.
 
Hi mweb guy Just wanna say thanks for the years of good service must say Mweb is the best ISP ive used in South Africa. Thats why it saddens me that ill be closing my account to move overseas.

I just wanted to ask do i need to give 60 days notice ? or can i cancel on the last day ?
 
Shuyin said:
Hi mweb guy Just wanna say thanks for the years of good service must say Mweb is the best ISP ive used in South Africa. Thats why it saddens me that ill be closing my account to move overseas.

I just wanted to ask do i need to give 60 days notice ? or can i cancel on the last day ?
Click to expand...

Hi Shuyin

It is a 1 month calendar notice period.

Have a safe trip :-) and thank you for your positive feedback.
 
MWEB Guy said:
Hi copacetic

You calendar month notice will start as of 1 March. You need to send an email to [email protected]

Is there any reason why you'd want to cancel?
Click to expand...

As in, I need to pay for March as well?

That's not going to work, simply don't have the money at this stage.

Is it possible to downgrade then, to a slower speed, commencing in March?
 
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