MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Good Afternoon PurSpyk!!, I have checked your account and I can't find anything wrong with the account itself. I have changed a setting on the account though, please also change your username realm to @mweb.co.za. This will force a new IP connection.

Please let me know if the problem continues.
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Hi, I have done as instructed. I noticed you disabled my accounts protected access. Is this a good thing?

My ip address still starts with 41, is this correct?
 
PurSpyk!! said:
Hi, I have done as instructed. I noticed you disabled my accounts protected access. Is this a good thing?

My ip address still starts with 41, is this correct?
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Good Afternoon

I can see two connection on your account at the moment.

I would like to end your current session and recreate your port, may I do so now?

Changing the access from protected to normal should not make a real difference, however sometimes we find that it does help with the more sensitive traffic.
 
tooone7 said:
I'm also having slow speeds and high ping today.

I have a 4mb uncapped account.

I've restarted the router and unplugged all PCs and nothing else is using bandwidth in the background. Here's my speedtest result

http://www.speedtest.net/result/2577895780.png
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Good Afternoon tooone7, looking at your usage you have move more than 15gig already for the day.

Are you sure nothing is running while you are doing these tests?

Also would you allow me to enable monitoring on your account for testing purposes?
 
MWEB Guy said:
Good Afternoon

I can see two connection on your account at the moment.

I would like to end your current session and recreate your port, may I do so now?

Changing the access from protected to normal should not make a real difference, however sometimes we find that it does help with the more sensitive traffic.
Click to expand...

Thats fine, odd that there are two connections?
 
PurSpyk!! said:
Thats fine, odd that there are two connections?
Click to expand...

I have now recreated your port and re-authed your account. I have also disconnected your current session.

Please reboot your router for a couple of minutes and let me know if this helps.
 
PurSpyk!! said:
Ok, switched off router for 15 mins, ip still starts with 41, is this correct?
Click to expand...

For some reason it is still holding on to the old IP. You can switch the username realm to @dsl512two.co.za
 
XennoX said:
YouTube is crawling for me at the moment.
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Good Afternoon, your line readings are reflecting an SNR reading of 0dB.

I have recreated your port, please reboot your router for at least 5 minutes
 
So Mweb Guy gave me a 4meg test account and I get this:

http://www.speedtest.net/result/2578098634.png (Mweb JHB)
http://www.speedtest.net/result/2578094704.png (MTN JHB)
http://www.speedtest.net/result/2578096700.png (Vodacom JHB)


Speedtest from my 4meg premium account:

http://www.speedtest.net/result/2578108000.png (Mweb JHB)
http://www.speedtest.net/result/2578105478.png (MTN JHB)
http://www.speedtest.net/result/2578110900.png (Vodacom JHB)

Strange??? So everyone else that has 4meg uncapped premium seems to not able to go over 1meg?

Are us premium 4meg guys being throttled.... Seems like it to me.
 
Hummercellc said:
So Mweb Guy gave me a 4meg test account and I get this:

http://www.speedtest.net/result/2578098634.png (Mweb JHB)
http://www.speedtest.net/result/2578094704.png (MTN JHB)
http://www.speedtest.net/result/2578096700.png (Vodacom JHB)


Speedtest from my 4meg premium account:

http://www.speedtest.net/result/2578108000.png (Mweb JHB)
http://www.speedtest.net/result/2578105478.png (MTN JHB)
http://www.speedtest.net/result/2578110900.png (Vodacom JHB)

Strange??? So everyone else that has 4meg uncapped premium seems to not able to go over 1meg?

Are us premium 4meg guys being throttled.... Seems like it to me.
Click to expand...

You are not on a throttled profile, we will provide all the data to our network engineers for further feedback. Please continue to test with the account I have provided you.
 
PurSpyk!! said:
Steam is still extremely slow, refuses to download load the game I just purchased. Downlaod server in Steam is set to Mweb CPT.
Click to expand...

Is the download not running at all? Is it a new Game you have purchased?
 
MWEB Guy said:
Is the download not running at all? Is it a new Game you have purchased?
Click to expand...

Just purchased the game, Steam shows its working but nothing is downloading. Its not only Steam, most sites dont open, Youtube does not load any videos, even trying to watch the rugby on supersport.com does not work. Really this is pathetic for a 4MB line on the so called Permium Service.
 
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