MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
Google test

Ping statistics for 173.194.41.144:
Packets: Sent = 119, Received = 67, Lost = 52 (43% loss),
Approximate round trip times in milli-seconds:
Minimum = 166ms, Maximum = 333ms, Average = 182ms
 
dualmeister said:
Google test

Ping statistics for 173.194.41.144:
Packets: Sent = 119, Received = 67, Lost = 52 (43% loss),
Approximate round trip times in milli-seconds:
Minimum = 166ms, Maximum = 333ms, Average = 182ms
Click to expand...

Ping statistics for 173.194.41.144:
Packets: Sent = 38, Received = 24, Lost = 14 (36% loss),
Approximate round trip times in milli-seconds:
Minimum = 185ms, Maximum = 208ms, Average = 193ms
 
dualmeister said:
Google test

Ping statistics for 173.194.41.144:
Packets: Sent = 119, Received = 67, Lost = 52 (43% loss),
Approximate round trip times in milli-seconds:
Minimum = 166ms, Maximum = 333ms, Average = 182ms
Click to expand...

Ping statistics for 173.194.41.144:
Packets: Sent = 38, Received = 24, Lost = 14 (36% loss),
Approximate round trip times in milli-seconds:
Minimum = 185ms, Maximum = 208ms, Average = 193ms
 
Fulcrum29 said:
There are no Mweb reseller packages I know off? You can simply be a partner and sell their services and products to earn a commission… I am a Mweb Business Partner and my accounts we use to conduct business are all dead.

EDIT: I misread your first part; sorry I am at two places at this moment :erm:
Click to expand...

Yea I don't know much about the mweb accounts our company re sells. I just know they have about 50 odd accounts with Mweb at this point and we have not had one complaint about speed. Usually our clients call us for the stupid little problems and if seacom goes down the support desk is usually super busy. Luckily no one has complained. Also I see we are running a 4mb business account at the office while checking the mweb my account through the company logins and I can access all sites without issues except torrent sites but that is blocked by our firewall anyway.

Maybe i'm just trying to see something that is not there because I cannot do anything at home on an mweb account but its perfectly fine here :(
 
CapetonianMike said:
This means that MWEB is not making its "best attempt" at providing "ordinary" customers with the product they purchased. This in turn means MWEB has violated their own contract and you can cancel that contract for material breach. You can also refuse to be held to any cancellation terms of the contract.

The Consumer Protection Act also has some interesting things to say about this behavior, namely that it is a criminal offence.
Click to expand...

Yea my account is already flagged for cancellation ,submitted cancellation in february already, they confirmed it on the 11th so waiting till the end of the month and ill be jumping onto something else.
 
connected with mweb above, I tried to post... only clicked once, but it double posted..... took about 2 minutes for the page to refresh & load after clicking. Back onto Vox...
 
m4dh4tt3r said:
At home using a personal Mweb account through mweb direct I have like 0 connectivity, I get a bit of connectivity after 12pm and before 8am but at the moment I am even battling to get local on the mweb account. Chuck a free afrihost account and it works perfectly.
Click to expand...

Same here. Leaving Mweb. Not impressed.
 
CapetonianMike said:
This means that MWEB is not making its "best attempt" at providing "ordinary" customers with the product they purchased. This in turn means MWEB has violated their own contract and you can cancel that contract for material breach. You can also refuse to be held to any cancellation terms of the contract.

The Consumer Protection Act also has some interesting things to say about this behavior, namely that it is a criminal offence.
Click to expand...

Hmmm... interesting. Can you (or somebody else) quote the relevant CPA sections here?
 
Dear MWEB Customer

The Seacom cable, which provides a significant portion of our international capacity, has been damaged off the coast of Egypt in the Mediterranean Sea. Early indications are that it may take up to two weeks to repair the break and restore full capacity. We also have capacity on the WACS cable, which runs up the west coast of Africa, and this is currently able to meet about 45% of our total needs. As a result, most international services will be degraded. We are in ongoing discussions with various operators to secure additional capacity to meet our total requirements until such time as the Seacom cable is fully operational again.

We will keep you updated of any changes to this situation via e-mail, our Facebook page and twitter.

Kind regards
The MWEB Team
Click to expand...

Well, that sounds like there's a hope after all. I will give them 1 week to sort out my internet problem.
 
Seriously wtf! Trying to get an attachment form a email and chrome says it is going to take 8 hours to download 386KB!
 
DarkSpectre said:
Well, that sounds like there's a hope after all. I will give them 1 week to sort out my internet problem.
Click to expand...

Your a better man than I am giving them a week of your money for nothing. I sure with the wave of cancellations with open up all the availability there network needs.
 
It's "APPRECIATE WORK DAY" - with MWeb providing such substandard service, people are overexcited to be at work and have a functioning internet connection. Big plus as an employer - staff comes to work early and leaves late ;-).

I doubt that their CEO will be fired or that MWeb does anything proactively about it. Naspers is very well in the position to dump a bucket of cash to fix the problem (if it is really as simple as just plugging different cables in somewhere). I don't believe that they will fix it if it will cost more than projected losses from people churning. MWeb will sweat it out for as long as it takes Seacom to fix it.

I think MWeb will actually be glad to get rid of their high-data users and would be more worried if you guys stick and then ask for a refund as they charge you now for a service they are not rendering ;-)
 
14:16 25/03/2013

MWEBBusOps: Dear Customer, Seacom Cables are damaged off coast of North Africa and will take approx 2 weeks for Seacom to repair. Connections may be affected.

---

No mentioning of any contingency… Oh, all international connectivity is dead. No email, no connectivity, no business.
 
DarkSpectre said:
Well, that sounds like there's a hope after all. I will give them 1 week to sort out my internet problem.
Click to expand...
No, that's still not acceptable. They spout the same BS after every Seacom failure. One would think that the additional capacity should be in place already.
 
Mweb might have freed the web, but now they are milking the web, taking every cent and not bothering offering as service we paid for. As with other users, I have been having connection/speed issues for months. Decided to wait and see if things would get better, but financially R200 more than the next ISP and crap service does not make any sense.

Mweb should do the right thing, and give us a discount for the downtime, but that will never happen under the current CEO, who thinks Mweb provide excellent service. I wonder who he is using today to email his buddies about the next golf day?
 
So let me get this straight....South African ISP's don't offer any SLA on there products? The only thing i see on there T&C's are "Best Effort Service" So no Service Level Agreement and overpriced to maximize profits and during times of outage they blame others on the time frames and when asked about redundancies there replies are copied and Pasted "Connections may be affected looking for alternatives". Sure you are.....
We went from 30% redundancy to today's 45%? That's so bad it's hard to believe
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X