MWEB Uncapped ADSL Feedback - Part 2

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SabreWolfy said:
@MWEB Guy: Does downgraded international performance mean that I cannot download internationally? Because that is the experience I have at the moment ... I get between 0 and 2KB/s on a normal HTTP download from HumbleBundle.com, with nothing else downloading.

Is this the very best MWEB can do, after repeated SEACOM outages? Why does MWEB always drop the ball and scramble around when SEACOM goes down?

The download has stopped again. I might as well cancel the download and start it again in two weeks. This is not degraded/downgraded/slow performance. This is NO performance.

Come on MWEB. Why do you FAIL every time SEACOM goes down.

:( Seriously.
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I think it's time for you to stop being a MWEB fanboy/girl and switch to another reliable ISP.

P.S MWEBGuy's not the CEO of MWEB.
 
GarethY said:
The cancellations department are not replying to my emails and I can't reach them on the phone. PLEASE can someone who has received the cancellation form, post a link so I can download it?

Thanks!
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Activated and cancelled my account at the MWEB store in Canal Walk CT
Not sure if they would do it over the phone - but give it a try - 021 596 7770
 
GarethY said:
The cancellations department are not replying to my emails and I can't reach them on the phone. PLEASE can someone who has received the cancellation form, post a link so I can download it?

Thanks!
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I received a cancellation request confirmation with reference no. within 5mins, BUT, no form, and the following circular response says:

"We will deal with the request (in line with our product terms and conditions), as soon as possible and send confirmation via your preferred method of communication as selected in the form, providing we have a fully completed cancellations form. Should your account be registered in the business name, also provide us with the company letterhead and a detailed cancellation instruction from the primary contact person as registered for this account, as well as a copy of his/her ID.
Kind regards
MWEB Customer Care"

This means to me in plain english, we will process your cancellation once we receive the correctly completed form, which we did not send you.......... hehehe
 
Mortiiy said:
I received a cancellation request confirmation with reference no. within 5mins, BUT, no form, and the following circular response says:

"We will deal with the request (in line with our product terms and conditions), as soon as possible and send confirmation via your preferred method of communication as selected in the form, providing we have a fully completed cancellations form. Should your account be registered in the business name, also provide us with the company letterhead and a detailed cancellation instruction from the primary contact person as registered for this account, as well as a copy of his/her ID.
Kind regards
MWEB Customer Care"

This means to me in plain english, we will process your cancellation once we receive the correctly completed form, which we did not send you.......... hehehe
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Ditto. I also received that a few minutes ago. MWEB are either idiots, or are playing for time.
 
GarethY said:
The cancellations department are not replying to my emails and I can't reach them on the phone. PLEASE can someone who has received the cancellation form, post a link so I can download it?

Thanks!
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They are unable to receive emails.

The tea lady is at Checkers/Shoprite buying prepaid vouchers from the opposition so they can top up and get online again.

Good luck.
 
GarethY said:
Ditto. I also received that a few minutes ago. MWEB are either idiots, or are playing for time.
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Even MWEB Guy has been AFK lately it seems.

I suspect they're all hiding under their tables, with the lights off and curtains drawn. :D
 
One thing I can say, My company is an Mweb account reseller/partner. Our Mweb accounts at the office are flying! Could it be that it is a business account but even our home uncapped clients have no complaints about international speed. Something tells me the resellers get higher priority?

At home using a personal Mweb account through mweb direct I have like 0 connectivity, I get a bit of connectivity after 12pm and before 8am but at the moment I am even battling to get local on the mweb account. Chuck a free afrihost account and it works perfectly.
 
m4dh4tt3r said:
One thing I can say, My company is an Mweb account reseller/partner. Our Mweb accounts at the office are flying! Could it be that it is a business account but even our home uncapped clients have no complaints about international speed. Something tells me the resellers get higher priority?

At home using a personal Mweb account through mweb direct I have like 0 connectivity, I get a bit of connectivity after 12pm and before 8am but at the moment I am even battling to get local on the mweb account. Chuck a free afrihost account and it works perfectly.
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WTF!?!!?!??? EXPLAIN THIS MWEBGUY!!!! :mad:
 
MWEB is totally ignoring the issue . Even in Hellopeter all questions regarding SEACOM are being ignored .
 
The_Librarian said:
:D :D

I'm not happy either. The biggest ISP made a big boo-boo...
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It is not only this current outage. I am not happy in general that they made by decision to introduce another package which is the “throttled uncapped”. This is greatly lowering the user experience on all above packages, “premium uncapped”, “business uncapped” and all others.

I am actually crying at this moment since everything our company have is hosted in Europe, USA and UK and nothing is accessible, no hardware or server access. CentraStage and Panda Security are also problematic to access with remote support dead in regard with timeouts and disconnects. Mweb is dead, including their business account and IS are barely scraping through to make connection, but the IS business accounts is superior at this moment versus the Mweb business account regarding all connectivity. I have switched my home account to a trial competitor account during this outage, which I hear will be repaired on 5 April according to SEACOM.

What I would really like to know is the current capacity Mweb is at when running on a working SEACOM backbone? Oh, and where is the contingency plan?
 
Hi Mwebguy be a doll and PM us cancellation forms old buddy old pal? Or are you not allowed to to help us leave?
 
Makes sense. Bulk customer representation....... or...... money talks.... or, as seen on TV, prioritised and coveted by size of accounts.

The more reason for individuals like us against such and Telkom and others, to be able to group together.......
Currently, I assume normal crowd patterns ensue, a fall-out of cancellations etc.... damage control..... crowd control....blah blah blah...hehehe
 
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m4dh4tt3r said:
One thing I can say, My company is an Mweb account reseller/partner. Our Mweb accounts at the office are flying! Could it be that it is a business account but even our home uncapped clients have no complaints about international speed. Something tells me the resellers get higher priority?

At home using a personal Mweb account through mweb direct I have like 0 connectivity, I get a bit of connectivity after 12pm and before 8am but at the moment I am even battling to get local on the mweb account. Chuck a free afrihost account and it works perfectly.
Click to expand...

There are no Mweb reseller packages I know off? You can simply be a partner and sell their services and products to earn a commission… I am a Mweb Business Partner and my accounts we use to conduct business are all dead.

EDIT: I misread your first part; sorry I am at two places at this moment :erm:
 
25 MARCH 2013



SEACOM continues to work to restore transmission customers across the Mediterranean Sea. Optimisation of the IP network has been completed to relieve congestion
 
m4dh4tt3r said:
One thing I can say, My company is an Mweb account reseller/partner. Our Mweb accounts at the office are flying! Could it be that it is a business account but even our home uncapped clients have no complaints about international speed. Something tells me the resellers get higher priority?

At home using a personal Mweb account through mweb direct I have like 0 connectivity, I get a bit of connectivity after 12pm and before 8am but at the moment I am even battling to get local on the mweb account. Chuck a free afrihost account and it works perfectly.
Click to expand...

This means that MWEB is not making its "best attempt" at providing "ordinary" customers with the product they purchased. This in turn means MWEB has violated their own contract and you can cancel that contract for material breach. You can also refuse to be held to any cancellation terms of the contract.

The Consumer Protection Act also has some interesting things to say about this behavior, namely that it is a criminal offence.
 
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