MWEB Uncapped ADSL Feedback - Part 2

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Hi there Mweb Guy

As I am playing GW2 I just notice my latency going higher and higher.

Complimentary Traceroute:
Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 962 ms 958 ms 950 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 651 ms 690 ms 747 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 836 ms 867 ms 860 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 889 ms 981 ms 1070 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 1021 ms 772 ms 802 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
7 877 ms 971 ms 1025 ms 176.67.177.131
8 1005 ms 979 ms 872 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 866 ms 979 ms 1017 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166.137]
10 969 ms 984 ms 1016 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 731 ms 654 ms 644 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
12 * * * Request timed out.
13 * * * Request timed out.
14 728 ms 739 ms 766 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
15 1073 ms 1051 ms 746 ms 132.185.255.165
16 950 ms 952 ms 954 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]

Trace complete.

Who do I need to speak to at Telkom to get this mess sorted? Low level techs are useless if they say my exchange has no congestion problems. Does anyone know who can get me moved to another exchange (and at no cost?). Because this is ridiculous. Luckily I am off tomorrow, so I can gooi mielies at whomever.
 
MWEB Guy said:
Hi Ecco

I had a look into your line readings and the attenuation is very high. I would advise contacting Telkom to sort out your line problems as this is causing your internet connectivity issues.
Click to expand...

Hi MWEB Guy, just got off the phone with Telkom. They say the attenuation is normal. Line is normal.

Please can you help - see the results of speedtest below:

Test conducted on 07 April 2013 06:26:30 PM (notice the time, its taken since then till now to post this)

Download Speed: 155 kbps (19.4 KB/sec transfer rate)

Upload Speed: 85 kbps (10.6 KB/sec transfer rate)

Latency: 1587 ms
 
StevenC said:
Hi there Mweb Guy

As I am playing GW2 I just notice my latency going higher and higher.

Complimentary Traceroute:
Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 962 ms 958 ms 950 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 651 ms 690 ms 747 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 836 ms 867 ms 860 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 889 ms 981 ms 1070 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 1021 ms 772 ms 802 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
7 877 ms 971 ms 1025 ms 176.67.177.131
8 1005 ms 979 ms 872 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 866 ms 979 ms 1017 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166.137]
10 969 ms 984 ms 1016 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 731 ms 654 ms 644 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
12 * * * Request timed out.
13 * * * Request timed out.
14 728 ms 739 ms 766 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
15 1073 ms 1051 ms 746 ms 132.185.255.165
16 950 ms 952 ms 954 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]

Trace complete.

Who do I need to speak to at Telkom to get this mess sorted? Low level techs are useless if they say my exchange has no congestion problems. Does anyone know who can get me moved to another exchange (and at no cost?). Because this is ridiculous. Luckily I am off tomorrow, so I can gooi mielies at whomever.
Click to expand...

2 Way to sort it , start cutting random telephones lines , so there is less dsl users in your area , will fix congestion ! ( don't actually do it , its not legal :P )

Other way move to new area , make sure its up to 10mps area, if you are currently in a up to 10mps area , might not be a congestion problem.
 
Ecco said:
Hi MWEB Guy, just got off the phone with Telkom. They say the attenuation is normal. Line is normal.

Please can you help - see the results of speedtest below:

Test conducted on 07 April 2013 06:26:30 PM (notice the time, its taken since then till now to post this)

Download Speed: 155 kbps (19.4 KB/sec transfer rate)

Upload Speed: 85 kbps (10.6 KB/sec transfer rate)

Latency: 1587 ms
Click to expand...

Your attenuation is currently 54db, that is not normal.
I also see there are 2 active sessions at the moment on your account.
This could certainly be impacting your account and how it performs.
 
MWEB Guy said:
Your attenuation is currently 54db, that is not normal.
I also see there are 2 active sessions at the moment on your account.
This could certainly be impacting your account and how it performs.
Click to expand...

2 active sessions? I only have one modem and one line? Not sure how there are two active sessions? Is it possible that somebody else has got my account details and is using my account? But would that impact my speed on my line?
 
streaming from enysite have been a pain this weekend what the deal?
i cant even listen to a mp3 online wtf
 
Ecco said:
2 active sessions? I only have one modem and one line? Not sure how there are two active sessions? Is it possible that somebody else has got my account details and is using my account? But would that impact my speed on my line?
Click to expand...

It would certainly impact your connection as it would mean your bandwidth is being split over 2 connections.
Do perhaps have more than one device connected to the router?
 
Hi Mweb guy


I seem to be having a lot of speed issues this weekend/last few days.
I am completely unable to stream video (youtube, twitch.tv etc) - even 240p on youtube is buffering for a ridiculous amount of time.
Download speeds are terrible as well.

Speed test:
http://www.speedtest.net/result/2629872653.png


Have a look at my line please.
 
Hey MWEB Guy. If possible, could you perhaps please post the reason MWEB makes use of a calendar months' cancellation period in this thread. I'm trying to compose a list of which ISPs make use of this cancellation method and the justifications behind it. Thanks.
 
MWEB Guy said:
It would certainly impact your connection as it would mean your bandwidth is being split over 2 connections.
Click to expand...

Are Mweb splitting the bandwidth? What if there are two or more sessions or active connections but one is idle waiting for e-mail or just doing nothing at all?
 
MWEB Guy said:
Hi

Are you still having trouble with your connection and streaming?
Click to expand...
sometimes if i refresh the page it starts loading/buffering better

but getting a vid to start is a pain and just load slow running at 35-45kb/s when the vid streams
but when the page load its around 10 :/
 
My download speeds dropped to 30-40kbps last night, browsing in general was very very slow.
 
Dysphoric said:
Hi Mweb guy


I seem to be having a lot of speed issues this weekend/last few days.
I am completely unable to stream video (youtube, twitch.tv etc) - even 240p on youtube is buffering for a ridiculous amount of time.
Download speeds are terrible as well.

Speed test:
http://www.speedtest.net/result/2629872653.png


Have a look at my line please.
Click to expand...

Morning Dysphoric

I checked the line on our side and everything is fine. Please let me know if you are still having speed issues.
 
Seriously said:
Are Mweb splitting the bandwidth? What if there are two or more sessions or active connections but one is idle waiting for e-mail or just doing nothing at all?
Click to expand...

Morning Seriously

We are not splitting bandwidth. As mentioned the line speed will be impacted therefore causing slow speeds as it will be shared amongst the devices.
 
MWEB Guy said:
It would certainly impact your connection as it would mean your bandwidth is being split over 2 connections.
Do perhaps have more than one device connected to the router?
Click to expand...

My setup is such that i have an ADSL modem connected to the line, and then the router connected to the modem. The modem makes the connection.

I only had my laptop and phone connected to the wifi router.

Still not sure how come i had two connections? Should i change my Mweb password?
 
Ecco said:
My setup is such that i have an ADSL modem connected to the line, and then the router connected to the modem. The modem makes the connection.

I only had my laptop and phone connected to the wifi router.

Still not sure how come i had two connections? Should i change my Mweb password?
Click to expand...

Morning Ecco

You can change your password, it can be done by logging into My Account.

There is only 1 active session reflecting at the moment, since 20h35 last night.
 
F1ve_Claw said:
Are the news servers down? I'm stuck in the infinite loop of connecting and retrying
Click to expand...

Morning F1ve_Claw

As far as I know, we don't have any issues with the news server. Have you tried rebooting the router for a few minutes and trying again.
 
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