MWEB Uncapped ADSL Feedback - Part 2

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Hi

For the last 2 weeks I have had very bad latency issues.
I enjoy a game now and then, but online play is impossible.

http://www.speedtest.net/my-result/2850380498

Any help would be greatly appreciated!
Thanks

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 45 ms 42 ms 43 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 53 ms 54 ms 54 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 99 ms 61 ms 61 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 77 ms 83 ms 75 ms 196.28.178.66
6 72 ms 69 ms 95 ms cte-core-sw2.vwol.net [196.41.144.35]
7 54 ms 56 ms 47 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...
 
Last edited:
MWEB Guy said:
Thank you for the feedback, it's almost certainly as a result of a congested exchange but I could log a line fault for you if you'd like.
The trace looks good and so does the speedtest if you compare it to the earlier test you posted.
Please check again tomorrow as you said but I doubt it will change.
Click to expand...


Did several traces this weekend, results were the same each time:


Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 125 ms 117 ms 82 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 128 ms 129 ms 117 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 56 ms 53 ms 53 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 110 ms * * 196.28.178.66
6 58 ms 75 ms 84 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 126 ms 128 ms www.mweb.co.za [196.2.63.110]

Trace complete.


This was taken at about 2pm today (Sunday).
How is this at all acceptable? Congestion during peak hours in the evenings on a weekday is one thing, but ALL day Saturday and Sunday? What am I paying for exactly? I can only use it on weekends and weekday nights.

Surely all day congestion on weekends is abnormal?
 
Refugees said:
Hi

For the last 2 weeks I have had very bad latency issues.
I enjoy a game now and then, but online play is impossible.

http://www.speedtest.net/my-result/2850380498

Any help would be greatly appreciated!
Thanks
Click to expand...

Hi

Please drop me a PM with your account info and I will look into this for you.
Also please let me know which game you playing, on which servers and on which platform.
 
3GisDaMan said:
4Meg uncapped line is super slow.

Western Cape.

Click to expand...

Hi

I checked your account now on my side and it seems fine.
I can't see anything that would cause a problem with your speed.
Could you please check if your speeds have improved, if not, drop me a PM with your latest speed test and trace results.
 
Dysphoric said:
Did several traces this weekend, results were the same each time:


Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 125 ms 117 ms 82 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 128 ms 129 ms 117 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 56 ms 53 ms 53 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 110 ms * * 196.28.178.66
6 58 ms 75 ms 84 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 126 ms 128 ms www.mweb.co.za [196.2.63.110]

Trace complete.


This was taken at about 2pm today (Sunday).
How is this at all acceptable? Congestion during peak hours in the evenings on a weekday is one thing, but ALL day Saturday and Sunday? What am I paying for exactly? I can only use it on weekends and weekday nights.

Surely all day congestion on weekends is abnormal?
Click to expand...

Hi

Weekends and week nights are all part of peak congestion times.
These are the times when most users utilize the internet, during the day on week days, most users are at work.
 
Off peak congestion

Oddly I see a pattern here,
It seems that the back end of the month is generally slow.
I usually stream from http://rt.com/on-air/ for the first 2-3 weeks and from there on its not really watchable even during office hours on my 4mbs premium account.


MWEB Guy said:
Hi

Weekends and week nights are all part of peak congestion times.
These are the times when most users utilize the internet, during the day on week days, most users are at work.
Click to expand...
 
nyees said:
Oddly I see a pattern here,
It seems that the back end of the month is generally slow.
I usually stream from http://rt.com/on-air/ for the first 2-3 weeks and from there on its not really watchable even during office hours on my 4mbs premium account.
Click to expand...

Good Day, is this the only website you are having trouble streaming from?

Please also DM me your MWEB account details
 
It does seem generalized.
Some are OK, but most not and they are all over HTTP.


MWEB Guy said:
Good Day, is this the only website you are having trouble streaming from?

Please also DM me your MWEB account details
Click to expand...
 
With my wife streaming absolute radio in the lounge, but apparently that keeps buffering at 120kbps
 
Hi MWEB Guy,

I just sent you a PM as my 4Meg is running dead slow. I included my PingPlotter results. The problem appears to be in Durban on IP 41.133.66.1 (The Mweb gateway).

Regards
 
zs6cey said:
Hi MWEB Guy,

I just sent you a PM as my 4Meg is running dead slow. I included my PingPlotter results. The problem appears to be in Durban on IP 41.133.66.1 (The Mweb gateway).

Regards
Click to expand...

Good Evening, please see my reply via private message.
 
Youtube impossible, Vimeo ok but buffering a lot, what gives?
Been like this for the last few evenings
 
Sneeky said:
Youtube impossible, Vimeo ok but buffering a lot, what gives?
Been like this for the last few evenings
Click to expand...

Good Evening, please change your username realm on your router interface to @dslmweb.co.za and let me know if it helps.
 
Hi, thx, tried that but nogo
Trying to watch my mate playing with a sea dog. No traffic to speak off above 144p
http://www.youtube.com/watch?v=hYxmVGhabRk


Pinging youtube.com [74.125.233.41] with 32 bytes of data:
Reply from 74.125.233.41: bytes=32 time=63ms TTL=52
Reply from 74.125.233.41: bytes=32 time=69ms TTL=51
Request timed out.
Reply from 74.125.233.41: bytes=32 time=76ms TTL=52

Ping statistics for 74.125.233.41:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 63ms, Maximum = 76ms, Average = 69ms
 
Last edited:
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