MWEB Uncapped ADSL Feedback - Part 2

[MWEBHelp]

Try closing the appliation you use to access the news server. Open it again and try to connect.

 

[Willy2580]

Try closing the appliation you use to access the news server. Open it again and try to connect.

Ye I've tried that, still won't connect.

 

[MWEBHelp]

Ye I've tried that, still won't connect.

I just tested on our test bench and was able to download content from the news server. It could possibly be the application. I would advise trying another application.

 

[froot]

I'm getting a "Failed to connect: Operation timed out" error when trying to connect to the news server.

Have you tried to ping the news server?
Cmd prompt ->

ping news.mweb.co.za

 

[citizensa]

@ mwebguy can you please confirm that if I cancel tomorrow my last day would be August 31.If so please advice how to cancel my MWEB all inclusive 4mb account.Thanks

 

[MWEBHelp]

@ mwebguy can you please confirm that if I cancel tomorrow my last day would be August 31.If so please advice how to cancel my MWEB all inclusive 4mb account.Thanks

Hi citizensa

I'm sad to see you want to leave.

I sent you a PM with information.

 

[Willy2580]

I just tested on our test bench and was able to download content from the news server. It could possibly be the application. I would advise trying another application.

I've tired with Sabnzdb and Grabit, it still times out :/

Log:
2012-07-24 18:18:38,618::INFO::[downloader:375] [email protected]:119: Initiating connection

2012-07-24 18:18:38,618::INFO::[downloader:375] [email protected]:119: Initiating connection

2012-07-24 18:18:59,627::INFO::[newswrapper:223] Failed to connect: (10060, "(10060, 'Operation timed out')") [email protected]:119

2012-07-24 18:18:59,625::INFO::[newswrapper:223] Failed to connect: (10060, "(10060, 'Operation timed out')") [email protected]:119

 

[MWEBHelp]

I've tired with Sabnzdb and Grabit, it still times out :/

Please can you PM me the MWEB account details.

 

[Nimbler]

Hey Mweb guy,

is there an international link down or are we being rerouted for maintenance, because I'm getting quite a lot of international latency.

Local is fine but you tube videos are just buffering way to much, and on twitch.tv i cant even watch anything.

Thanks for any help!

 

[MWEBHelp]

Hey Mweb guy,

is there an international link down or are we being rerouted for maintenance, because I'm getting quite a lot of international latency.

Local is fine but you tube videos are just buffering way to much, and on twitch.tv i cant even watch anything.

Thanks for any help!

Hi Nimbler

There are no reported international issue. Please PM me your MWEB account details in order for me to look into it further.

 

[Nimbler]

Thanks Mweb guy!

The re-auth fixed it, all is running smoothly!

 

[MWEBHelp]

Thanks Mweb guy!

The re-auth fixed it, all is running smoothly!

Wonderful, glad thigns are running smoothly again.

 

[zyro]

Getting absolutely horrible international speeds at the moment. Local seems to be cruising but unfortunately the site I need to access for work is not local Can't even get speed test to run. Anyone else?

 

[SpleenPoker]

My international is absolutely horrible. PM'd you MWEBguy!

 

[MWEBHelp]

Getting absolutely horrible international speeds at the moment. Local seems to be cruising but unfortunately the site I need to access for work is not local Can't even get speed test to run. Anyone else?

Hi zyro

There are no reported issues with international. PM me the MWEB account details so that I can look into things from our side.

 

[Mephisto_Helix]

Getting issues with international again, specifically getting packet loss in DDO when any pingtest reports no loss anywhere else :/

 

[MWEBHelp]

Getting issues with international again, specifically getting packet loss in DDO when any pingtest reports no loss anywhere else :/

Hi Mephisto_Helix

I have refreshed your account. Please allow for 30min to pass, then reboot router. If the DDO issue persists, please make contact with our dedicated Gaming admins.

 

[Voyager73]

Hi Guys

Just wanted to inform you that Mweb's 1 month cancellation notice period is a scam.
Sent my cancellation email on the 30th June from business email address as my Mweb address wasn't working.
10 days later I received the form I need to fill out for cancellation of my account.
However Mweb tells me now that my cancellation will only be processed as of the 10th and not the 30th June when my email was sent.

So now I'm going to have to pay for another month all due to Mweb's pathetic administration.
Thanks a lot Mweb

Hopefully the cancellations manager can help as I have just complained again.

 

[FaSMaN]

@Mweb Guy is this +2715966619 one of your support numbers?

I just got a phone call from some one claiming to be a rep at mweb, from that number,he asked for me by name, the line was very bad, but it sounded like he wanted to sell me a 4meg all inclusive packidge? That I was allready on?

Any idea?

 

[MWEBHelp]

Hi Guys

Just wanted to inform you that Mweb's 1 month cancellation notice period is a scam.
Sent my cancellation email on the 30th June from business email address as my Mweb address wasn't working.
10 days later I received the form I need to fill out for cancellation of my account.
However Mweb tells me now that my cancellation will only be processed as of the 10th and not the 30th June when my email was sent.

So now I'm going to have to pay for another month all due to Mweb's pathetic administration.
Thanks a lot Mweb

Hopefully the cancellations manager can help as I have just complained again.

Hi Voyafer73

Sorry to hear you are leaving.

I would like to look further into this from our side. Please PM me the MWEB account details.