MWEB Uncapped ADSL Feedback - Part 2

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Pingtests, tracerts from both accounts? Speedtest alone is not enough for in depth testing
 
XennoX said:
Not working. My account refuses to authenticate and connect.
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I have recreated your port again, please reset and reconfigure your router and let me know if you still cannot connect.
 
Having the same issues as the others line is slow and pings are sitting at 500 to European servers. While it normally hovers at 230.
 
brb said:
Having the same issues as the others line is slow and pings are sitting at 500 to European servers. While it normally hovers at 230.
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Good Evening, please provide me your MWEB account details via private message and speed test results.
 
Mephisto_Helix said:
Pingtests, tracerts from both accounts? Speedtest alone is not enough for in depth testing
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Well Mweb Guy switched off Protective Access, my speed dropped to 1Mbps, with it enabled I now get my full 4Mbps. Steam downlaods are still not working 100% and Youtube as always never loads any videos, but this is an indication that mweb have some issues on their side. Once somneone actually admits this then maybe solutions can be found. Doing continuous tests, confirming the same issue does not seem to help because the issue never gets resolved. Look at all the threads in this forum alone of people having speed issues. Switch to a different ISP and you get full speed.

I have sent so many ping and tracert test results to various people at mweb, and even had the experts phone, and all they do is ask you to reset the router. I change the my account details to a different ISP, and all of a sudden I get full speeds. The issue is not my hardware, not my port, not my exchange, but Mweb.

I will be contacting cancellations on Monday, sorry but at R899, other ISPs are R200 cheaper, and probably offer the same level of service.
 
PurSpyk!! said:
Well Mweb Guy switched off Protective Access, my speed dropped to 1Mbps, with it enabled I now get my full 4Mbps. Steam downlaods are still not working 100% and Youtube as always never loads any videos, but this is an indication that mweb have some issues on their side. Once somneone actually admits this then maybe solutions can be found. Doing continuous tests, confirming the same issue does not seem to help because the issue never gets resolved. Look at all the threads in this forum alone of people having speed issues. Switch to a different ISP and you get full speed.

I have sent so many ping and tracert test results to various people at mweb, and even had the experts phone, and all they do is ask you to reset the router. I change the my account details to a different ISP, and all of a sudden I get full speeds. The issue is not my hardware, not my port, not my exchange, but Mweb.

I will be contacting cancellations on Monday, sorry but at R899, other ISPs are R200 cheaper, and probably offer the same level of service.
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I understand that this must be infuriating for you.

I'm just trying to help.

There is another client on this thread that is having a similar problem. I have provided him a test account in the interim, however this is the only one I have.

He is doing some comparative testing in order for me to escalate the problem to our network team.

That is the reason I requested pings and tracers from you, in order to collate them with the results he has provided me. I will then provide the data to our engineers for further investigation.

I hope you give us a chance.
 
PurSpyk!! said:
Hi, I did this. I always have this enabled, but Mweb Guy disabled it and then my speeds when down the toilet.
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This normally helps with the more sensitive traffic, we are compiling the information for our network team to establish why it has this effect.
 
MWEB Guy said:
I understand that this must be infuriating for you.

I'm just trying to help.

There is another client on this thread that is having a similar problem. I have provided him a test account in the interim, however this is the only one I have.

He is doing some comparative testing in order for me to escalate the problem to our network team.

That is the reason I requested pings and tracers from you, in order to collate them with the results he has provided me. I will then provide the data to our engineers for further investigation.

I hope you give us a chance.
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Lets hope it improves, the issues seeme to be related to Protective Access, although even with this enabled, the connection speed is not consistant.
 
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XennoX said:
Just the one indicating there is some form of sync, but it remains orange to indicate no connection has been made. My telephone line is fine.
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Do you have another router you can test with at the moment?
 
XennoX said:
Nope. This is my only one.
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Is there a filter on the Ethernet cable before it enters the wall jack?

Do you stay close to a MWEB Store or do you have a friend that has ADSL where you can test the router?

@HummerCellC is correct, a hard reset should be tried.
 
Well my connection just died. The 'connected' light is off, can't connect at all. Everything else works though, just not my mweb account. No more internet this weekend?
 
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