MWEB Uncapped ADSL Feedback - Part 2

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I have been with MWeb for 5 months now and this is really the first problem (outage) I have encountered.

My client rep (Amier Moerat in Cape Town) is great. He replies to emails quickly and even calls me to find out if I have any problems, queries, etc.

My gripe is (as with nihilist) that MWeb don`t have the infrastructure in place to handle these outages and I doubt whether they will bother in the future in any case. This is SA. Who cares if there are a few thousand unhappy clients? Not the top brass because they don`t have to deal with the consumers. It`s the guys like MWebGuy who have to deal with and shoulder the brunt of the consumer complaints.

So guys.... chillax (I heard that on TV last night)... LOL
 
Grand Past Master said:
I have been with MWeb for 5 months now and this is really the first problem (outage) I have encountered.

My client rep (Amier Moerat in Cape Town) is great. He replies to emails quickly and even calls me to find out if I have any problems, queries, etc.

My gripe is (as with nihilist) that MWeb don`t have the infrastructure in place to handle these outages and I doubt whether they will bother in the future in any case. This is SA. Who cares if there are a few thousand unhappy clients? Not the top brass because they don`t have to deal with the consumers. It`s the guys like MWebGuy who have to deal with and shoulder the brunt of the consumer complaints.

So guys.... chillax (I heard that on TV last night)... LOL
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Agree. Funny however the beyond reproach responses. imho simple truth still stands as why are other reroutings better then theirs.

So where is your daily speed tests thread now ;)
 
I'm sure MwebGuy has the message here about redundancy, he cant solve that here and now, and it would be best to express this dissatisfaction directly towards mweb themselves don't you think?
Sure in the short term it doesn't help but it will in the end.

Kudos for Mwebguy even being here and providing some updates/detail.
I have a uncapped account that's also porked, and they will hear from me to make no mistake, ***** happens.
 
Hey, Mweb has been very stable for me since I signed up for uncapped more than a year ago. Outages are not frequent and I appreciate the handy support on this forum. I'll happily give Mweb a day or two to recover considering such a massive outage, and that I still have some international access.
 
I get that Seacom is broken. As a client I expect my news servers, peer to peer to be not working at all. I don't expect the service provider to have full redundancy. I am happy that they are running at 1/3 of full capacity, because, I had a choice as a customer to pay for something more that does offer full redundancy.

So why am I annoyed tonight? Well, my international news server is running flat out, yet I cannot get to Facebook or Zynga.com or Amazon (main site load, but cant log in) or visit news sites without having to reload some sites like 10 times for them to display properly.

As for the "other providers" they all seem to be in a similar situation, depending on the spread of there bandwidth supply. What was rather shocking today (I have noticed this before, but today especially) is how much better the browsing experience is on "my back up" service. General responsiveness of opening and loading a pages. Just average internet browsing compared to Mweb when things is normal.

Anyway, my two cents.
 
Actually, things are noticably faster for me on Mweb then FNB. Most probably cos FNB is not using the Durban presence...
 
I love MWEB. It's great. But who else has a 2nd account as backup when **** hits the fan? I do. Not their fault cable breaks do occur now and then.
 
MWEB used to have failover capacity on SAIX but it didnt make financial senseto have that,WACS and their main supplier Seacom. Seacom is letting everyone down.

I've seen this **** coming from a mile away since 2008 already. Dubai kept getting cut off because of ships dragging their anchors and cutting the cables. If I were MWEB I would consider ending the partnership since Seacom clearly cant handle a couple of boats
 
When I switched on at 7.15 this morning, almost all my web-pages loaded (though slower than usual). Ping to the UK shows an average packet loss of 2-8% (with quite low latency), so the MWeb WACS capacity is being fully utilised at present. As soon as more users wake up, congestion is likely to get worse (until SEACOM alternative capacity kicks in...)


Edit: By 8.15 am packet loss has crept up to 10-15% (still fairly low-latency), pages are sluggish to load (some time-out before completion), and usability is degraded. Local-sites with banner ads are now affected as well.
 
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Hi guys, we are in the final stages of arranging alternative bandwidth. Hang in there we should be back to full capacity by early afternoon.
 
International is skittish, some sites won't even load. If bandwidth negotiations had hostages they'd all be dead by now. :p
 
MWEB Guy said:
Hi guys, we are in the final stages of arranging alternative bandwidth. Hang in there we should be back to full capacity by early afternoon.
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Awesome news! Thank you VERY MUCH for all the updates MWEB Guy!
 
@Mwebguy... How do u sleep at night dude? Its not your fault, we understand. How come a cable break in Egypt effects connections to the US? Why is there no contingency for these type of outages? Leaving people without the Inet access for 36 hours plus is really not on, dont you think? I pay close to R1K a month for a service that I, as a customer, expect to be on and available as and when I need it. I had to laugh when I tried an software update and got a FULL 4kb/s download speed.
 
This is were telkom *spit* gets a star from me, at least they give you something back when your ADSL goes down and the fault is with them.
 
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