MWEB Uncapped ADSL Feedback - Part 2

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So does this mean Mweb is going to be useless for 1-2 weeks? =l
 
smokemaryjane said:
http://www.seacom.mu/news/article-132/message-from-ceo-23-march/
Message from CEO – 23 March

As SEACOM has indicated in previous communications, multiple cable systems continue to be affected across Africa, the Middle East and Asia. I know that many of you are keen to know the cause of the outage is a physical cable cut some kilometres north of the coast of Egypt in the Mediterranean Sea. This is not likely to be known until the cable is repaired in the coming week or two and the damaged section is recovered from the seabed and inspected. However we suspect, based on our experience with sub-sea systems and the nature of the sea area where the cut has occurred, that the most likely cause is external aggression to the cable most probably caused by a larger vessel dragging its anchor across the sea bed. Unfortunately this remains a common cause of damage to cable systems globally, despite our continued efforts to protect the cable with armour, burying, notifications to ships of cable location and exclusion zones.

The SEACOM team’s first focus at this time remains getting restoration services turned up and our resources are committed to that work. However, this process is proving much more complex and taking longer than we were initially told by our suppliers and would have expected. Whilst we believed we had secured adequate restoration capacity between Egypt and Europe yesterday (Friday), it has since eventuated during today that the physical capability to connect this capacity to our services in Europe is neither adequate nor stable enough. In addition the capacity that may be available is in a long line of activations requested by many carriers (and requiring many hundreds of Gb’s) and is not progressing at the rate we, or our customers, need.

SEACOM continues to push for activation as a priority, co-ordinating across a number of carriers internationally. However, as this is not providing solutions in the time frame we require, we are also actively seeking new restoration solutions. This will continue to take some time and we are not able to provide timeframes as yet on when services will be restored.

Please be assured that the SEACOM team is working hard to get our services back up as quickly as we can. We will continue to communicate directly to customers and post here as we have information for you.

With our sincerest apologies,

Mark Simpson

CEO, SEACOM
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For those too lazy to read..
 
Hopefully MWEB will have acquired some additional bandwidth by Monday morning. If not, then I'll be sending my cancellation in. :(
 
It's difficult to find a really good ISP that doesn't rely on SEACOM and is big downloader friendly :(
 
Kayoss said:
This.

The number of mweb users that have had to resort to Axxess/Afrihost free accounts is proof of just how ineffective mweb’s “redundancy” has been.

I think mweb are going to be receiving a mountain of cancellation letters come Monday morning.
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I am using the Axxess 3 Gig offer - and I must say it appears to be flying along compared to my 4 meg MWeb.

What MWeb has done is give their competitors a massive bite at the cherry.

Will see how it goes.

That said, MWeb support here is great, but there is nothing that a support person can do when the techs in the background can't deliver the goods - I do not believe that it was too much to ask for the basics to be usable - the backend techs were less than successful @ achieving this.

Oh, and @Will - please convey the message to your other execs that when you create the perception that you offer a premium service (thus justifying a higher price), there is an expectation of superior service - and we have not seen evidence of that since Friday morning.
 
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AfricanTech said:
I am using the Axxess 3 Gig offer - and I must say it appears to be flying along compared to my 4 meg MWeb.

What MWeb has done is give their competitors a massive bite at the cherry.

Will see how it goes.

That said, MWeb support here is great, but there is nothing that a support person can do when the techs in the background can't deliver the goods - I do not believe that it was too much to ask for the basics to be usable - the backend techs were less than successful @ achieving this.
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I know already of one person who will be canceling to move over to an ISP that has actual fallover. Actually all that we all would have appreciated is basic services.
 
Signed up with one of those Axxess trail accounts. Internet working nicely again.

Just as a matter of interest I logged on to our network at work which in running a Mweb 4mb uncapped business account and the internet is working very well in the given circumstances. Torrents and webpages run and load perfectly.

Looks like the priority system is messed up on Mweb's side giving all available bandwidth to business accounts and none to the normal accounts.

I understand business accounts are more important but simple plain http webpages not being able to load on normal accounts are ridiculous.
 
It's really weird that I can still play SC2 online without any problems tonight despite the massive SEACOM outage :D Every cloud has a silver lining.
 
Blind Faith said:
Plugg ?
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It will take a month to fix this disaster, and a month to cancel your mweb account. By the time you move, its all hunky-dory again on mweb's side.

What irks me is how pathetic the internet speeds are in this 'redundancy phase'. And I really do hope if this issue is going to persist for 2 weeks, or more, that mweb compensate me for the money I've paid them for a product, that fails to provide what they offer. It's a bit of a bad time to threaten leaving them, as it is weekend. And at best, they are running on minimal staff currently. So I can understand why they aren't updating their network status page. And some manager is having a chilled weekend. But come Monday, he is going to have to make a decision of whats best for either himself, or us. And it better be a decision that gets us, the consumer, back up to speed at (just like Afrihost) 80% capacity at least.
 
Doesn't bother me. I was going to change to Afrihost 6Mbps Business Uncapped on Monday before this Seacom business anyway.
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert eu.battle.net

Tracing route to eu.battle.net [80.239.186.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 11 ms 12 ms 11 ms 41-133-122-1.dsl.mweb.co.za [41.133.122.1]
3 26 ms 26 ms 26 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 26 ms 26 ms 26 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 187 ms 176 ms 192 ms TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178
.114]
6 * 183 ms 184 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
7 180 ms 183 ms 194 ms 176.67.177.131
8 * 194 ms * 176.67.177.129
9 184 ms 184 ms * 176.67.177.148
10 185 ms * 251 ms ldn-b5-link.telia.net [62.115.13.17]
11 * 191 ms 299 ms ldn-bb2-link.telia.net [213.155.132.196]
12 185 ms 185 ms * prs-bb2-link.telia.net [80.91.247.240]
13 191 ms 186 ms 186 ms prs-b8-link.telia.net [213.155.131.19]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>
Click to expand...

:twisted:
 
Please...there must be an alternative to somehow get Skype working...

I can't go this weekend without Skype up.
 
F1ve_Claw said:
Just out of interest, will I be able to do anything until seacom is done? It seems not even facebook is loading fully.
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Actually that does bring up a question. Both MWEB and SEACOM have been talking about alternatives but that seems to have died out. I wonder if they're still working on a backup.
 
Mweb, will i be able to use a trial account of another ISP until this fiasco is sorted? Also, will i be able to if mweb control my line? If not then please appease me as a customer by granting me the same amount of days of unshaped access for the amount of days I have had no worthwhile internet...so far 2 days and counting :). Seems if unreasonable internet seems like nothing worth accounting for in mwebs infrastructure, then my unreasonable request should fit right in :D
 
If i cancel my subscription now will Mweb waver the 1 month cancellation period due to the fact that their network wont be working for that time?
 
Pansyfaust said:
Mweb, will i be able to use a trial account of another ISP until this fiasco is sorted? Also, will i be able to if mweb control my line? If not then please appease me as a customer by granting me the same amount of days of unshaped access for the amount of days I have had no worthwhile internet...so far 2 days and counting :). Seems if unreasonable internet seems like nothing worth accounting for in mwebs infrastructure, then my unreasonable request should fit right in :D
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Your ADSL down due to SEACOM?
Get a free ADSL account from another ISP to tide you over.

Here is a link to free 3GB of data from Axxess:
https://www.axxess.co.za/testdrive.php

That should work if you add another RASPPPOE dialup under windows...
 
Hi All

Seacom are working tirelessly to implement alternate routing for us and I'm sure they'll get this up and running.
 
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