MWEB Uncapped ADSL Feedback - Part 2

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sh00t1ngst4r said:
I agree, why are we still shaped at this hour of the night?

office hours are 9-5 so surely thats when shaping happens???
Click to expand...

This is standard for the shaped product. I am explaining this to you via private messaging
 
Think this may be a telkom issue.... Using a friend's WA account:



Will post my MWEB speedtest in a few.

EDIT: Speedtest not loading through mweb.
 
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X-Gamer said:
Think this may be a telkom issue.... Using a friend's WA account:



Will post my MWEB speedtest in a few.

EDIT: Speedtest not loading through mweb.
Click to expand...

Morning X-Gamer

Are you still getting these results as mentioned? If so, I will need to log a line fault with Telkom so that they can check what is causing it.
 
MWEB Guy said:
Morning X-Gamer

Are you still getting these results as mentioned? If so, I will need to log a line fault with Telkom so that they can check what is causing it.
Click to expand...

I'm not at home to check right now, but earlier, they were still the same.
Thanks, you may log a fault.
 
Mweb Guy,

What changed on Mweb's network? Everything is very responsive and feels faster....

I don't know if it is just me, but I hope it stays like this......
 
Just posting this here incase mweb guy doesnt get the PM?

Hi Mweb Guy, Ive seemed to have gotten myself in a bit of a mess,

I was given short notice that I Have to move home by the end of this Month (30th April)

Normally this wouldn't have been a problem, so yesterday I gave mweb notice that I am moving and wanted to cancel all services till I get a telephone line at my new premises.

I am well aware that mweb needs a calender months notice and I will be paying for next month, I dont mind as I was short informed and have to move soon.

This morning speaking to telkom I was informed that they cant cancel or disable my telephone line as my ADSL line is with mweb?

This is very dangerous as I will be out of there by the 30th of April and any one moving in will be able to use my telephone and I will be forced to foot the bill...

Is there any possibility that mweb can move the line back to telkom early so I can cancel my telkom line?

I don't mind paying for next month of course?
Click to expand...
 
FaSMaN said:
Just posting this here incase mweb guy doesnt get the PM?
Click to expand...

Had the same issue when I moved from my old place about a year back,

You can get telkom to disable the line, once you telkom notice period starts. you will still pay for that month, but the new person cant make calls.
 
So, I got an SMS from Telkom saying that they can't detect any issues with my line... Now what?
My line stats are great, so I think it's an exchange problem, but how to communicate this?

Downstream / Upstream

SNR Margin : 38.5 / 14.0 db
Line Attenuation : 20.5 / 8.5 db
Data Rate : 2048 / 512 kbps
Max Rate : 11808 / 1108 kbps
POWER : 19.0 / 4.5 dbm
CRC : 144 / 3
 
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X-Gamer said:
So, I got an SMS from Telkom saying that they can't detect any issues with my line... Now what?
My line stats are great, so I think it's an exchange problem, but how to communicate this?

Downstream / Upstream

SNR Margin : 38.5 / 14.0 db
Line Attenuation : 20.5 / 8.5 db
Data Rate : 2048 / 512 kbps
Max Rate : 11808 / 1108 kbps
POWER : 19.0 / 4.5 dbm
CRC : 144 / 3
Click to expand...

Evening, please provide me trace routes to mweb.co.za and bbc.co.uk and I will post on the open fault with Telkom
 
Evening MWEBGuy, tracert to mweb.co.za looks good. no issues on the mweb site either. two time out on BBC.co.uk, but otherwise the page seems to load fine in the browser.

Speedtest.net comes back with an error "Configuration Load Failed", and does not load. So I tried the
Mybroadband International speedtest: said:
sa.png
int.png
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cmd said:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\MHB>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 9 ms 10 ms 10 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 10 ms 10 ms 10 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 10 ms 10 ms 9 ms 196.28.178.66
6 10 ms 10 ms 10 ms cte-core-sw2.vwol.net [196.41.144.35]
7 29 ms 19 ms 19 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\MHB>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 16 ms 9 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 10 ms 20 ms 33 ms te1-1-0.508.cpt-ipc-1.mweb.co.za [196.28.178.190
]
4 10 ms 10 ms 12 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 158 ms 158 ms 159 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178
.113]
6 158 ms 159 ms 155 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
7 204 ms 192 ms 191 ms 176.67.177.131
8 191 ms 154 ms 154 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 165 ms 185 ms 163 ms vl-3502-ve-116.csw1.London1.Level3.net [4.69.166
.133]
10 153 ms 153 ms 153 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 191 ms 171 ms 154 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
12 * * * Request timed out.
13 * * * Request timed out.
14 184 ms 184 ms 187 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
15 188 ms 184 ms 255 ms 132.185.255.156
16 485 ms 454 ms 351 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Click to expand...

I tried downloading from the Mweb gamezone FTP, but couldn't get speeds higher than 30kB/s. Maybe there's shaping happening now?
 
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X-Gamer said:
Evening MWEBGuy, tracert to mweb.co.za looks good. no issues on the mweb site either. two time out on BBC.co.uk, but otherwise the page seems to load fine in the browser.

Speedtest.net comes back with an error "Configuration Load Failed", and does not load. So I tried the




I tried downloading from the Mweb gamezone FTP, but couldn't get speeds higher than 30kB/s. Maybe there's shaping happening now?
Click to expand...

Thanks, the trace routes do look good.

There is definitely shaping occurring at the moment.
 
My router says:
DSL Connection
Status: Up
Downstream Rate: 4096 Kbps
Upstream Rate: 507 Kbps
Click to expand...

but when i do a speedtest on http://capetown.spdtst.saix.net/ i get :

Last Result:
Download Speed: 572 kbps (71.5 KB/sec transfer rate)
Upload Speed: 392 kbps (49 KB/sec transfer rate)
Latency: 28 ms
13 April 2013 10:49:24 AM
Click to expand...

This has been going on a the last few days.Basically, my account is behaving like its 1 meg line when Im paying for 4.
 
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