MWEB Uncapped ADSL Feedback - Part 2

[MWEBHelp]

I am also not happy with my line speed these days, are you guys still suffering from Seacom problems? I mean my ping on WoW used to be 180-210 at max now I sit with 240-300. International browsing is sluggish and downloading rarely goes more then 150kbps anytime of the day. It never used to be like this.

Good Day Commander Jaco, how is your network configured?

Your account is reflecting 3 seperate connections, generating 3 different IP's.

 

[Commander Jaco]

Router is running in bridged mode.

 

[MWEBHelp]

Router is running in bridged mode.

How many devices running?

 

[Commander Jaco]

3 PC's are connected atm.

 

[MWEBHelp]

3 PC's are connected atm.

What are your gaming pings like with only one active connection? (as a test)...

 

[Commander Jaco]

Irrelevant since I can't disconnect everyone in the house's PC's when I want to play online, I will test it nonetheless, but these PC's have been connected since the line was acquired, yet the problem has been for the past month or so.

 

[MWEBHelp]

Irrelevant since I can't disconnect everyone in the house's PC's when I want to play online, I will test it nonetheless, but these PC's have been connected since the line was acquired, yet the problem has been for the past month or so.

I understand, I would just like to see how your latency is impacted as you put on the other two PC's.

When you have a moment to test, please let me know.

 

[Commander Jaco]

Tested it now, there was no change in my latency with the other devices disconnected.

 

[MWEBHelp]

Tested it now, there was no change in my latency with the other devices disconnected.

I can still see two active connections.

Please provide me trace routes to bbc.co.uk

I will also request our gaming team to test WoW from our side. Which servers are you plying on?

 

[Commander Jaco]

Only two cables in the router are mine and the Printer.

I am playing on Saurfang-EU,


Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 49 ms 52 ms 52 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
2 31 ms 28 ms 25 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 19 ms 20 ms 17 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 224 ms 228 ms 223 ms 176.67.177.131
5 232 ms 229 ms 229 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
6 217 ms 219 ms 227 ms vl-3602-ve-226.csw2.London1.Level3.net [4.69.166
.149]
7 * * 244 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]

8 224 ms 226 ms 224 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
9 * * * Request timed out.
10 222 ms 217 ms 218 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 219 ms 218 ms 220 ms 132.185.255.140
12 230 ms 227 ms 225 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

 

[MWEBHelp]

Only two cables in the router are mine and the Printer.

I am playing on Saurfang-EU,


Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 49 ms 52 ms 52 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
2 31 ms 28 ms 25 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 19 ms 20 ms 17 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 224 ms 228 ms 223 ms 176.67.177.131
5 232 ms 229 ms 229 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
6 217 ms 219 ms 227 ms vl-3602-ve-226.csw2.London1.Level3.net [4.69.166
.149]
7 * * 244 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]

8 224 ms 226 ms 224 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
9 * * * Request timed out.
10 222 ms 217 ms 218 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 219 ms 218 ms 220 ms 132.185.255.140
12 230 ms 227 ms 225 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

Thanks for the data, I have logged a technical call back for tomorrow.

 

[Angryboots]

Hi Angryboots


What ADSL product do you have with us?

4 (10) meg uncapped

 

[MWEBHelp]

4 (10) meg uncapped

What are your speed test results like today?

 

[Angryboots]

Just as yesterday with very erratic pings

Just played (or tried to) play bf3 to local server with ping between 20 and 900

 

[MWEBHelp]

Just as yesterday with very erratic pings

Just played (or tried to) play bf3 to local server with ping between 20 and 900

Please provide me the speed test results and trace routes to mweb.co.za and bbc.co.uk

I also need you to provide me your MWEB account details via private message.

 

[Angryboots]

Very erratic results with tracert. Which one you want ? the good or bad ones ?

 

[MWEBHelp]

Very erratic results with tracert. Which one you want ? the good or bad ones ?

LOL... provide an example of both...

 

[Angryboots]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 38 ms 32 ms 29 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 114 ms 87 ms 96 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 83 ms 82 ms 84 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 112 ms 103 ms 100 ms 196.28.178.66
6 39 ms 49 ms 44 ms cte-core-sw2.vwol.net [196.41.144.35]
7 48 ms 56 ms 63 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 17 ms 19 ms 28 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 11 ms 35 ms 11 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 12 ms 10 ms 10 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 17 ms 16 ms 17 ms 196.28.178.66
6 124 ms 127 ms 120 ms cte-core-sw2.vwol.net [196.41.144.35]
7 100 ms 67 ms 68 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 42 ms 37 ms 32 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 85 ms 62 ms 68 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 15 ms 14 ms 8 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 89 ms 92 ms 90 ms 196.28.178.66
6 33 ms 32 ms 31 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 49 ms 52 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 51 ms 50 ms 57 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 59 ms 60 ms 57 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 86 ms 40 ms 41 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 19 ms 11 ms 31 ms 196.28.178.66
6 24 ms 26 ms 27 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 39 ms 43 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 76 ms 90 ms 121 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 117 ms 107 ms 170 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 13 ms 12 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 13 ms 99 ms 20 ms 196.28.178.66
6 12 ms 10 ms 10 ms cte-core-sw2.vwol.net [196.41.144.35]
7 20 ms 33 ms 8 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 74 ms 79 ms 82 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 73 ms 71 ms 69 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 116 ms 50 ms 42 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 27 ms 41 ms 54 ms 196.28.178.66
6 57 ms 48 ms 50 ms cte-core-sw2.vwol.net [196.41.144.35]
7 33 ms 33 ms 73 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 121 ms 107 ms 134 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 122 ms 125 ms 132 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 129 ms 134 ms 130 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 176 ms 174 ms 175 ms 196.28.178.66
6 43 ms 47 ms 50 ms cte-core-sw2.vwol.net [196.41.144.35]
7 69 ms 84 ms 67 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>

 

[MWEBHelp]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 38 ms 32 ms 29 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 114 ms 87 ms 96 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 83 ms 82 ms 84 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 112 ms 103 ms 100 ms 196.28.178.66
6 39 ms 49 ms 44 ms cte-core-sw2.vwol.net [196.41.144.35]
7 48 ms 56 ms 63 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 17 ms 19 ms 28 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 11 ms 35 ms 11 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 12 ms 10 ms 10 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 17 ms 16 ms 17 ms 196.28.178.66
6 124 ms 127 ms 120 ms cte-core-sw2.vwol.net [196.41.144.35]
7 100 ms 67 ms 68 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 42 ms 37 ms 32 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 85 ms 62 ms 68 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 15 ms 14 ms 8 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 89 ms 92 ms 90 ms 196.28.178.66
6 33 ms 32 ms 31 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 49 ms 52 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 51 ms 50 ms 57 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 59 ms 60 ms 57 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 86 ms 40 ms 41 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 19 ms 11 ms 31 ms 196.28.178.66
6 24 ms 26 ms 27 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 39 ms 43 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 76 ms 90 ms 121 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 117 ms 107 ms 170 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 13 ms 12 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 13 ms 99 ms 20 ms 196.28.178.66
6 12 ms 10 ms 10 ms cte-core-sw2.vwol.net [196.41.144.35]
7 20 ms 33 ms 8 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 74 ms 79 ms 82 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 73 ms 71 ms 69 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 116 ms 50 ms 42 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 27 ms 41 ms 54 ms 196.28.178.66
6 57 ms 48 ms 50 ms cte-core-sw2.vwol.net [196.41.144.35]
7 33 ms 33 ms 73 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 121 ms 107 ms 134 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 122 ms 125 ms 132 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 129 ms 134 ms 130 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 176 ms 174 ms 175 ms 196.28.178.66
6 43 ms 47 ms 50 ms cte-core-sw2.vwol.net [196.41.144.35]
7 69 ms 84 ms 67 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>

These trace routes reflect possible congestion, as the 2nd hop reflects high latency.

I have also sent you a private message, please provide me the speed test results with the account details I have now provided you.

 

[Angryboots]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 38 ms 32 ms 29 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 114 ms 87 ms 96 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 83 ms 82 ms 84 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 112 ms 103 ms 100 ms 196.28.178.66
6 39 ms 49 ms 44 ms cte-core-sw2.vwol.net [196.41.144.35]
7 48 ms 56 ms 63 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 17 ms 19 ms 28 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 11 ms 35 ms 11 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 12 ms 10 ms 10 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 17 ms 16 ms 17 ms 196.28.178.66
6 124 ms 127 ms 120 ms cte-core-sw2.vwol.net [196.41.144.35]
7 100 ms 67 ms 68 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 42 ms 37 ms 32 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 85 ms 62 ms 68 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 15 ms 14 ms 8 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 89 ms 92 ms 90 ms 196.28.178.66
6 33 ms 32 ms 31 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 49 ms 52 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 51 ms 50 ms 57 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 59 ms 60 ms 57 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 86 ms 40 ms 41 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 19 ms 11 ms 31 ms 196.28.178.66
6 24 ms 26 ms 27 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 39 ms 43 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 76 ms 90 ms 121 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 117 ms 107 ms 170 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 13 ms 12 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 13 ms 99 ms 20 ms 196.28.178.66
6 12 ms 10 ms 10 ms cte-core-sw2.vwol.net [196.41.144.35]
7 20 ms 33 ms 8 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 74 ms 79 ms 82 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 73 ms 71 ms 69 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 116 ms 50 ms 42 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 27 ms 41 ms 54 ms 196.28.178.66
6 57 ms 48 ms 50 ms cte-core-sw2.vwol.net [196.41.144.35]
7 33 ms 33 ms 73 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ralph>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 121 ms 107 ms 134 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 122 ms 125 ms 132 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 129 ms 134 ms 130 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 176 ms 174 ms 175 ms 196.28.178.66
6 43 ms 47 ms 50 ms cte-core-sw2.vwol.net [196.41.144.35]
7 69 ms 84 ms 67 ms www.mweb.co.za [196.2.63.110]

Trace complete.

added bbc