MWEB Uncapped ADSL Feedback - Part 2

[Sneeky]

This mweb connection seems to be about as reliable/dependable as a crack addict.

4mb uncapped and can't even get 20kb/s down on youtube.

 

[MWEBHelp]

This mweb connection seems to be about as reliable/dependable as a crack addict.

4mb uncapped and can't even get 20kb/s down on youtube.

Evening Sneeky, is all your traffic slow? Your attenuation is border line.. 52dB..

Please provide me trace routes to mweb.co.za and bbc.co.uk

Also please try changing your username realm to @dslmweb.co.za, I would like to see if your account performs better when connecting with a new IP.

 

[F1ve_Claw]

So is this you, or is my exchange dead

Tracing route to www.google.co.za [173.194.34.120]
over a maximum of 30 hops:

1 4 ms 1 ms 1 ms 10.0.0.2
2 435 ms 315 ms 291 ms 41-133-72-1.dsl.mweb.co.za [41.133.72.1]
3 407 ms 387 ms 371 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 368 ms 413 ms 446 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 587 ms 483 ms 417 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 403 ms 421 ms 448 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 626 ms 603 ms 584 ms 72.14.232.102
8 504 ms 551 ms 567 ms 216.239.43.42
9 670 ms 549 ms 458 ms 72.14.232.211
10 625 ms 651 ms 630 ms 209.85.253.93
11 487 ms 530 ms 483 ms 209.85.253.47
12 603 ms 609 ms 627 ms lhr14s20-in-f24.1e100.net [173.194.34.120]

Trace complete.

 

[Sneeky]

mweb

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 16 ms 17 ms 41-132-8-1.dsl.mweb.co.za [41.132.8.1]
3 19 ms 19 ms 18 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 19 ms 18 ms 19 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 42 ms 42 ms 42 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
6 42 ms 41 ms 42 ms 196.28.178.66
7 42 ms 42 ms 42 ms cte-core-sw2.vwol.net [196.41.144.35]
8 42 ms 42 ms 41 ms www.mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 16 ms 16 ms 41-132-8-1.dsl.mweb.co.za [41.132.8.1]
3 18 ms 19 ms 18 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 19 ms 19 ms 19 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 227 ms 227 ms 228 ms 176.67.177.131
6 225 ms * 225 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
7 223 ms 224 ms 219 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166
.153]
8 * * * Request timed out.
9 226 ms 226 ms 225 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
10 * * * Request timed out.
11 227 ms 226 ms 226 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 219 ms 219 ms 219 ms 132.185.255.140
13 227 ms 226 ms * www-vip.telhc.bbc.co.uk [212.58.251.195]
14 226 ms 227 ms 227 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

@dslmweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 27 ms 24 ms 41-132-8-1.dsl.mweb.co.za [41.132.8.1]
3 19 ms 18 ms 19 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 19 ms 19 ms 18 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 43 ms 42 ms 43 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
6 43 ms 42 ms 42 ms 196.28.178.66
7 44 ms 43 ms 43 ms cte-core-sw2.vwol.net [196.41.144.35]
8 42 ms 42 ms 42 ms www.mweb.co.za [196.2.63.110]

Trace complete.



Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 18 ms 19 ms * 41-132-8-1.dsl.mweb.co.za [41.132.8.1]
3 19 ms 18 ms 18 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 19 ms 19 ms 19 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 225 ms 232 ms 236 ms 176.67.177.131
6 218 ms 218 ms 218 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
7 227 ms 226 ms 226 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166
.153]
8 227 ms * 230 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]

9 218 ms 220 ms 218 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
10 * * * Request timed out.
11 * * * Request timed out.
12 242 ms 237 ms 227 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 219 ms 221 ms 220 ms 132.185.255.156
14 220 ms 220 ms 220 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

 

[MWEBHelp]

So is this you, or is my exchange dead

Tracing route to www.google.co.za [173.194.34.120]
over a maximum of 30 hops:

1 4 ms 1 ms 1 ms 10.0.0.2
2 435 ms 315 ms 291 ms 41-133-72-1.dsl.mweb.co.za [41.133.72.1]
3 407 ms 387 ms 371 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 368 ms 413 ms 446 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 587 ms 483 ms 417 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 403 ms 421 ms 448 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 626 ms 603 ms 584 ms 72.14.232.102
8 504 ms 551 ms 567 ms 216.239.43.42
9 670 ms 549 ms 458 ms 72.14.232.211
10 625 ms 651 ms 630 ms 209.85.253.93
11 487 ms 530 ms 483 ms 209.85.253.47
12 603 ms 609 ms 627 ms lhr14s20-in-f24.1e100.net [173.194.34.120]

Trace complete.

Morning F1ve_Claw

This points to a congested exchange. The 2nd hop is over 400ms, that is very high.

 

[andy_i]

Hey Mweb guy - my connection seems to have slowed right down here too - 4MB unshaped uncapped. Downloading a 20Gb string library from cinematicstrings.com, I was getting around 240 KB/s average yesterday - not screaming along but acceptable. This has slowed right down to around 8 KB/s. I have logged a few speed queries with mweb over the past week - it seems very unstable for international traffic this week.

Andrews-iMac: traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 router (192.168.2.1) 3.899 ms 2.439 ms 1.963 ms
2 41-132-52-1.dsl.mweb.co.za (41.132.52.1) 8.513 ms 7.801 ms 8.065 ms
3 tengig-0-0-0-110.vic-ipc-1.mweb.co.za (196.22.169.170) 11.137 ms 8.910 ms 12.825 ms
4 vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 10.159 ms *
vl-92.vic-hscore-2.mweb.co.za (196.22.189.3) 11.940 ms
5 * tengig0-7-0-2.12.vic-p-2.mweb.co.za (196.22.169.242) 36.545 ms 34.199 ms
6 tengige0-0-0-0.cpt-p-1.mweb.co.za (197.84.4.34) 40.607 ms 33.368 ms 34.391 ms
7 vlan11.cpt-hscore-1.mweb.co.za (196.28.178.99) 30.469 ms 29.674 ms 31.184 ms
8 196.28.178.66 (196.28.178.66) 43.950 ms 33.157 ms 50.337 ms
9 cte-core-sw2.vwol.net (196.41.144.35) 30.959 ms 30.187 ms 30.438 ms
10 * *^C
Andrews-iMac: traceroute www.bbc.co.uk
traceroute to www.bbc.net.uk (212.58.244.70), 64 hops max, 52 byte packets
1 router (192.168.2.1) 3.607 ms 9.143 ms 2.106 ms
2 41-132-52-1.dsl.mweb.co.za (41.132.52.1) 7.986 ms 8.022 ms 7.965 ms
3 197-80-4-70.jhb.mweb.co.za (197.80.4.70) 8.865 ms 8.989 ms 8.963 ms
4 vl-92.vic-hscore-2.mweb.co.za (196.22.189.3) 11.396 ms *
vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 12.567 ms
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226) 204.732 ms * 605.802 ms
6 pos0-3-2-0.lon-up-1.mweb.co.za (197.80.5.7) 200.544 ms
pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9) 584.906 ms 202.123 ms
7 176.67.177.131 (176.67.177.131) 198.977 ms 192.360 ms 200.865 ms
8 xe-8-1-0.edge3.london1.level3.net (195.50.124.133) 192.218 ms 198.709 ms 190.998 ms
9 vl-3501-ve-115.csw1.london1.level3.net (4.69.166.129) 572.777 ms
vl-3502-ve-116.csw1.london1.level3.net (4.69.166.133) 232.724 ms
vl-3601-ve-225.csw2.london1.level3.net (4.69.166.145) 202.450 ms
10 ae-2-52.edge4.london1.level3.net (4.69.139.106) 199.393 ms 195.513 ms *
11 bbc-technol.edge4.london1.level3.net (212.113.14.222) 203.130 ms 409.843 ms 198.808 ms

 

[MWEBHelp]

Hey Mweb guy - my connection seems to have slowed right down here too - 4MB unshaped uncapped. Downloading a 20Gb string library from cinematicstrings.com, I was getting around 240 KB/s average yesterday - not screaming along but acceptable. This has slowed right down to around 8 KB/s. I have logged a few speed queries with mweb over the past week - it seems very unstable for international traffic this week.

Andrews-iMac: traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 router (192.168.2.1) 3.899 ms 2.439 ms 1.963 ms
2 41-132-52-1.dsl.mweb.co.za (41.132.52.1) 8.513 ms 7.801 ms 8.065 ms
3 tengig-0-0-0-110.vic-ipc-1.mweb.co.za (196.22.169.170) 11.137 ms 8.910 ms 12.825 ms
4 vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 10.159 ms *
vl-92.vic-hscore-2.mweb.co.za (196.22.189.3) 11.940 ms
5 * tengig0-7-0-2.12.vic-p-2.mweb.co.za (196.22.169.242) 36.545 ms 34.199 ms
6 tengige0-0-0-0.cpt-p-1.mweb.co.za (197.84.4.34) 40.607 ms 33.368 ms 34.391 ms
7 vlan11.cpt-hscore-1.mweb.co.za (196.28.178.99) 30.469 ms 29.674 ms 31.184 ms
8 196.28.178.66 (196.28.178.66) 43.950 ms 33.157 ms 50.337 ms
9 cte-core-sw2.vwol.net (196.41.144.35) 30.959 ms 30.187 ms 30.438 ms
10 * *^C
Andrews-iMac: traceroute www.bbc.co.uk
traceroute to www.bbc.net.uk (212.58.244.70), 64 hops max, 52 byte packets
1 router (192.168.2.1) 3.607 ms 9.143 ms 2.106 ms
2 41-132-52-1.dsl.mweb.co.za (41.132.52.1) 7.986 ms 8.022 ms 7.965 ms
3 197-80-4-70.jhb.mweb.co.za (197.80.4.70) 8.865 ms 8.989 ms 8.963 ms
4 vl-92.vic-hscore-2.mweb.co.za (196.22.189.3) 11.396 ms *
vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 12.567 ms
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226) 204.732 ms * 605.802 ms
6 pos0-3-2-0.lon-up-1.mweb.co.za (197.80.5.7) 200.544 ms
pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9) 584.906 ms 202.123 ms
7 176.67.177.131 (176.67.177.131) 198.977 ms 192.360 ms 200.865 ms
8 xe-8-1-0.edge3.london1.level3.net (195.50.124.133) 192.218 ms 198.709 ms 190.998 ms
9 vl-3501-ve-115.csw1.london1.level3.net (4.69.166.129) 572.777 ms
vl-3502-ve-116.csw1.london1.level3.net (4.69.166.133) 232.724 ms
vl-3601-ve-225.csw2.london1.level3.net (4.69.166.145) 202.450 ms
10 ae-2-52.edge4.london1.level3.net (4.69.139.106) 199.393 ms 195.513 ms *
11 bbc-technol.edge4.london1.level3.net (212.113.14.222) 203.130 ms 409.843 ms 198.808 ms

Morning andy_i

Please can you PM me the MWEB email address or username so that I can do a few checks on our side.

 

[Hummercellc]

Outage Num:15260
MWEB All outage affecting all regions
MWEB All services in the following area may be Problematic : all regions
Start Date:2013-04-21 16:51:59
End Date:
Status:Open

Mweb Guy, whats wrong? those details are very vague........

 

[reactor_sa]

Outage Num:15260
MWEB All outage affecting all regions
MWEB All services in the following area may be Problematic : all regions
Start Date:2013-04-21 16:51:59
End Date:
Status:Open

Mweb Guy, whats wrong? those details are very vague........

Can only be seacom....

 

[Hummercellc]

Can only be seacom....

My line sync's but PPPoE keeps dropping, same with Telkom account....... Don't think it is Seacom......

 

[daveza]

Is this just Mweb or affecting other isp's as well ?

 

[Hummercellc]

Is this just Mweb or affecting other isp's as well ?

Only seems to be Mweb & TelkomSA.
Afrihost & WebAfria accounts working here.........

 

[daveza]

Mweb becoming rather unreliable as of late.

 

[MWEBHelp]

Good Day Guys, the outage is referring to a mail issue.

We are waiting on some feedback from our Engineers as to what is all affected.

Definitely not a SEACOM outage.

 

[Hummercellc]

Just got a alert, Mweb Cisco Static IP modem won't connect now, there goes my VoIP....... failed over to 3G at the moment...

Anyone else?

 

[MWEBHelp]

Just got a alert, Mweb Cisco Static IP modem won't connect now, there goes my VoIP....... failed over to 3G at the moment...

Anyone else?

Thanks for the feedback Hummercellc, I am waiting on some feedback from our Engineers

 

[Hummercellc]

Thanks for the feedback Hummercellc, I am waiting on some feedback from our Engineers

Thanks Mweb Guy,

Everything has just come back online, but there is now high packet loss......

Edit: spoke to soon, offline again......

 

[Bern]

Hi, my MWEB 2Mbps uncapped line is very slow. Trying to stream internationally, super slow so thought it might be the international links. Trying to stream from DSTV, but pretty much a no go as well. Tried a speedtest as these seem to always give the best* version, nuder 400kbps for local (CT, so nearest IPC) and international. upload seems to be fine.

I had major issues using skype to the Netherlands this morning, working, then randomly dropping etc which is very unusual.

Any ideas of what is going on? I have some spikes here and there where it gets to 1.5Mbps, but only for a second or so then back down.

 

[MWEBHelp]

Hi, my MWEB 2Mbps uncapped line is very slow. Trying to stream internationally, super slow so thought it might be the international links. Trying to stream from DSTV, but pretty much a no go as well. Tried a speedtest as these seem to always give the best* version, nuder 400kbps for local (CT, so nearest IPC) and international. upload seems to be fine.

I had major issues using skype to the Netherlands this morning, working, then randomly dropping etc which is very unusual.

Any ideas of what is going on? I have some spikes here and there where it gets to 1.5Mbps, but only for a second or so then back down.

Good Evening, we have no reported international outages at the moment.

Please provide me trace routes to bbc.co.uk and mweb.co.za

 

[sfarooq]

I had some disconnects on my 4Mb ADSL line earlier this afternoon/evening then around 7pm lost connectivity, now on 3G. Cant get through to Mweb support and Telkom says my line is fine. Mr MWEB please help.