MWEB Uncapped ADSL Feedback - Part 2

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I use Afrihost... None of you live in Somerset West do you? Seems to be an issue here
 
MWEB Guy said:
Good Evening, we have no reported international outages at the moment.

Please provide me trace routes to bbc.co.uk and mweb.co.za
Click to expand...



tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms DD-WRT
2 102 ms 103 ms 103 ms 41-135-192-1.dsl.mweb.co.za [41.135.192.1]
3 105 ms 101 ms 99 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 102 ms 101 ms 102 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 113 ms 101 ms 120 ms 196.28.178.66
6 100 ms 101 ms 102 ms cte-core-sw2.vwol.net [196.41.144.35]
7 108 ms 102 ms 99 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\bernhard>



tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms DD-WRT]
2 103 ms 103 ms 103 ms 41-135-192-1.dsl.mweb.co.za [41.135.192.1]
3 356 ms 307 ms 308 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 101 ms 101 ms 100 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 250 ms 251 ms 250 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178
.113]
6 247 ms 249 ms 249 ms 197-84-4-32.cpt.mweb.co.za [197.84.4.32]
7 247 ms 250 ms 246 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
8 249 ms 247 ms 254 ms 176.67.177.131
9 282 ms 281 ms 284 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
10 247 ms 245 ms 255 ms vl-3501-ve-115.csw1.London1.Level3.net [4.69.166
.129]
11 246 ms * 250 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
12 248 ms 249 ms 246 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
13 * * * Request timed out.
14 245 ms 245 ms 246 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
15 246 ms 247 ms 249 ms 132.185.255.148
16 277 ms 275 ms 275 ms bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.
 
Bern said:
tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms DD-WRT
2 102 ms 103 ms 103 ms 41-135-192-1.dsl.mweb.co.za [41.135.192.1]
3 105 ms 101 ms 99 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 102 ms 101 ms 102 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 113 ms 101 ms 120 ms 196.28.178.66
6 100 ms 101 ms 102 ms cte-core-sw2.vwol.net [196.41.144.35]
7 108 ms 102 ms 99 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\bernhard>



tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms DD-WRT]
2 103 ms 103 ms 103 ms 41-135-192-1.dsl.mweb.co.za [41.135.192.1]
3 356 ms 307 ms 308 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 101 ms 101 ms 100 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 250 ms 251 ms 250 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178
.113]
6 247 ms 249 ms 249 ms 197-84-4-32.cpt.mweb.co.za [197.84.4.32]
7 247 ms 250 ms 246 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
8 249 ms 247 ms 254 ms 176.67.177.131
9 282 ms 281 ms 284 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
10 247 ms 245 ms 255 ms vl-3501-ve-115.csw1.London1.Level3.net [4.69.166
.129]
11 246 ms * 250 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
12 248 ms 249 ms 246 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
13 * * * Request timed out.
14 245 ms 245 ms 246 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
15 246 ms 247 ms 249 ms 132.185.255.148
16 277 ms 275 ms 275 ms bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.
Click to expand...

Your trace routes show that the latency increses on the 2nd hop. This normally indicates that the problem is closer to the remote end.

This is also an indication of possible congestion.

What are your speeds test results?
 
Zertop said:
I use Afrihost... None of you live in Somerset West do you? Seems to be an issue here
Click to expand...

Bern said:
Having an issue on MWEB in SW.
Click to expand...

There is definitely an issue in S/W.

2660531956.png


/\ 10Meg account with Afrihost. Ive tried other accounts as well, no change. The fault has been reported.
 
MWEB Guy said:
Your trace routes show that the latency increses on the 2nd hop. This normally indicates that the problem is closer to the remote end.

This is also an indication of possible congestion.

What are your speeds test results?
Click to expand...

speedtests below. The question is is it in my area or at the IPC?

Zertop said:
There is definitely an issue in S/W.

2660531956.png


/\ 10Meg account with Afrihost. Ive tried other accounts as well, no change. The fault has been reported.
Click to expand...

My speedtests show about 400kbps down for both, faster up for local and about 320 kbps up for international.

Telkom why can't you shoe realtime network info?
 
after changing to mweb.co.za from dslmweb.co.za



Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms DD-WRT
2 102 ms 103 ms 104 ms 41-135-94-1.dsl.mweb.co.za [41.135.94.1]
3 105 ms 102 ms 101 ms te1-1-0.508.cpt-ipc-1.mweb.co.za [196.28.178.190
]
4 101 ms 101 ms * 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 101 ms 101 ms 101 ms 196.28.178.66
6 322 ms 223 ms 185 ms cte-core-sw2.vwol.net [196.41.144.35]
7 113 ms 101 ms 102 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
Bern said:
speedtests below. The question is is it in my area or at the IPC?



My speedtests show about 400kbps down for both, faster up for local and about 320 kbps up for international.

Telkom why can't you shoe realtime network info?
Click to expand...

Please see the inbox message I have sent you
 
daveza said:
My connection has been very flakey since the outage - losing connection every few minutes.
Click to expand...

Evening, is your router disconnecting by itself?

Is there any noise on your telephone line?
 
MWEB Guy said:
Please see the inbox message I have sent you
Click to expand...

Restarted with Telkom test details you gave me and after the initial trouble getting connected to SAIX, eventually had these results:

T test
Last Result:
Download Speed: 1191 kbps (148.9 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 107 ms
4/21/2013 8:43:47 PM


Rosebank
Last Result:
Download Speed: 850 kbps (106.3 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 131 ms
4/21/2013 8:41:41 PM

Durban
Last Result:
Download Speed: 1170 kbps (146.3 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 130 ms
4/21/2013 8:42:56 PM

Then went back to MWEB details and:
CT again
Last Result:
Download Speed: 1281 kbps (160.1 KB/sec transfer rate)
Upload Speed: 411 kbps (51.4 KB/sec transfer rate)
Latency: 109 ms
4/21/2013 8:47:37 PM

JB
Last Result:
Download Speed: 953 kbps (119.1 KB/sec transfer rate)
Upload Speed: 406 kbps (50.8 KB/sec transfer rate)
Latency: 132 ms
4/21/2013 8:48:30 PM

But still not getting good video throughput on ondemand, youtube or the international sites I am trying to use. Thus it is highly unlikely all of them are experiencing heavy load simultaneously. Watching the throughput on my router it seems to be cut back to 500kbps ish
 
daveza said:
Adsl stays up, link goes down - I see a lot of my clients routers around the country are doing the same so it's not my hardware.
Click to expand...

Its unlikely that its the account.

Please check if there is any noise on your line.
 
Bern said:
Restarted with Telkom test details you gave me and after the initial trouble getting connected to SAIX, eventually had these results:

T test
Last Result:
Download Speed: 1191 kbps (148.9 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 107 ms
4/21/2013 8:43:47 PM


Rosebank
Last Result:
Download Speed: 850 kbps (106.3 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 131 ms
4/21/2013 8:41:41 PM

Durban
Last Result:
Download Speed: 1170 kbps (146.3 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 130 ms
4/21/2013 8:42:56 PM

Then went back to MWEB details and:
CT again
Last Result:
Download Speed: 1281 kbps (160.1 KB/sec transfer rate)
Upload Speed: 411 kbps (51.4 KB/sec transfer rate)
Latency: 109 ms
4/21/2013 8:47:37 PM

JB
Last Result:
Download Speed: 953 kbps (119.1 KB/sec transfer rate)
Upload Speed: 406 kbps (50.8 KB/sec transfer rate)
Latency: 132 ms
4/21/2013 8:48:30 PM

But still not getting good video throughput on ondemand, youtube or the international sites I am trying to use. Thus it is highly unlikely all of them are experiencing heavy load simultaneously. Watching the throughput on my router it seems to be cut back to 500kbps ish
Click to expand...

These results show that there may be something wrong at your exchange. I would suggest referring to Telkom
 
MWEB Guy said:
These results show that there may be something wrong at your exchange. I would suggest referring to Telkom
Click to expand...

Strange, since it seems there are a number of other people not on my exchange that are having the same problem. I therefore suggest you speak to Telkom to ascertain the reason for what appears to be a fairly widespread issue.
 
Bern said:
Strange, since it seems there are a number of other people not on my exchange that are having the same problem. I therefore suggest you speak to Telkom to ascertain the reason for what appears to be a fairly widespread issue.
Click to expand...

We can log a fault, however the more faults that are logged the easier it is to get Telkom to resolve the problem.

Therefore, please log a fault with Telkom.
 
I am having intermittent access to International sites. I am based in Equestria, Pretoria East.

As per the MWeb website there is apparently an ADSL issue with Pretoria. Can someone confirm this?

Thank you.
 
MWEB Guy said:
We can log a fault, however the more faults that are logged the easier it is to get Telkom to resolve the problem.

Therefore, please log a fault with Telkom.
Click to expand...

I have been trying to, but having trouble with their system, so not sure if it has gone through. If I don't get the SMS in the next hour I will try again.
 
CarsinemiA said:
I am having intermittent access to International sites. I am based in Equestria, Pretoria East.

As per the MWeb website there is apparently an ADSL issue with Pretoria. Can someone confirm this?

Thank you.
Click to expand...

Evening, we only logged faults with Telkom and put it on our notice board if we obtain numerous complaints from the area
 
On my side I'm having dns issues. DSL light not going on. Modem I'm using is linksys x3000. Just thought I'd report it here and call it an early night.
 
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