MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Good evening, I have recreated your port and re-authenticated your account.

Please reboot your router for at least 5min
Click to expand...

MWEB Guy please do mine to. I switched my modem off for about 30min but the news server is still slow
 
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MWEB Guy said:
rambo919

are you having news server issues? We tested this on our side and we are getting good speeds to the cpt news server.
Click to expand...

My news server speeds have been awful all of today. Hovered around 16k during office hours, at 25k now.
I've tried rebooting the router, no difference.
 
Wall said:
Hi Mweb Guy

I still can't connect to your news server (news.mweb.co.za). What is the IP?
Click to expand...

Please provide me your MWEB account details via private message and I will provide you the relevant IP
 
kimbo said:
MWEB Guy please do mine to. I switched my modem off for about 30min but the news server is still slow
Click to expand...

I have re-authenticated your account.

Not guaranteed to help with speeds though...
 
Hi Mwebguy

Can you help me please. I have been upgraded to your 2meg today and my line was migrated to you guys.
Since the migration and the upgrade that happened today my line has drop numerous times. While trying to type this it has dropped 5 times already.

Why is this happening? When I was on 1MB and my ADSL line at Telkom everything ran perfect.

P.s I did try your technical department but waited 7 minutes on the line and no agent was available.

I have checked the following (Not sure if it will help)

Downstream:
SNR Margin - Between 2.0db to 28.0db
Line Attenuation - Between 21db to 25db

Upstream:
SNR Margin - 6.0db
Line attenuation - 9.5db

Kind regards
 
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klipdrifter said:
Hi Mwebguy

Can you help me please. I have been upgraded to your 2meg today and my line was migrated to you guys.
Since the migration and the upgrade that happened today my line has drop numerous times. While trying to type this it has dropped 5 times already.

Why is this happening? When I was on 1MB and my ADSL line at Telkom everything ran perfect.

P.s I did try your technical department but waited 7 minutes on the line and no agent was available.

I have checked the following (Not sure if it will help)

Downstream:
SNR Margin - Between 2.0db to 28.0db
Line Attenuation - Between 21db to 25db

Upstream:
SNR Margin - 6.0db
Line attenuation - 9.5db

Kind regards
Click to expand...

Good evening, please provide me your MWEB account details via private message.
 
Last day to email cancellation notice

Hi

What is the last day I can email my cancellation so that June is my last month, or the months notice?

Thank.
 
Banned! said:
Hi

What is the last day I can email my cancellation so that June is my last month, or the months notice?

Thank.
Click to expand...

Good Evening, you need to submit the cancellation request by the 1st of June. I would suggest that you do it by the end of May though
 
XennoX said:
Okay really, is there anyway for me to get this issue with packet loss and high ping fixed? I currently have anywhere between 4-8% packet loss whilst pinging www.mweb.co.za at 500ms+.
Click to expand...

Good evening,

I have recreated your port, please reboot your router for 5min and let me know if that helps.

If it doesn't, please provide me pings and trace routes to mweb.co.za and bbc.co.uk
 
Well that pretty much just killed my connection. My line is sync'ed but my account is not authenticating. These are the exact same issues I had a few weeks ago and Telkom did not know how to fix it. When I told them its a problem at the exchange the "techie" said its MWeb's fault/problem.

I'm now running on my 3G stick to post this.
 
XennoX said:
Well that pretty much just killed my connection. My line is sync'ed but my account is not authenticating. These are the exact same issues I had a few weeks ago and Telkom did not know how to fix it. When I told them its a problem at the exchange the "techie" said its MWeb's fault/problem.

I'm now running on my 3G stick to post this.
Click to expand...

Please see the inbox message I have sent you.
 
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