MWEB Uncapped ADSL Feedback - Part 2

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@MWEB Guy

Some positive feedback - My line\MWEB is again running 100% since yesterday afternoon after I phoned Telkom to reset my port

Thanks
 
intensive said:
@MWEB Guy

Some positive feedback - My line\MWEB is again running 100% since yesterday afternoon after I phoned Telkom to reset my port

Thanks
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Hi intensive

Thank you for the positive feedback. Glad that your MWEB account is now working after a Telkom port reset :-)
 
I dont know what to say

I may be on a congested exchange or something, I only get decent internet on weekends. I'm streaming 720p on twitch tight now no problem (I hope I dont jinx it)

Even after hours my line is horrible, my line is equally horrible throughout the day on weekdays (I work from home) but on weekends it's fine.

Mixed feelings.
 
Was there a problem over the weekend? My "test" torrent only came down at 56kbps, last weekend it was flying at 400+.
 
HelterSkelter said:
Any news on whether MWEB is shaping/throttling/reducing/slowing/whatever traffic from Simfy?
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Hi HelterSkelter

If you streaming the music then it will be treated as streaming Data which gets priority on our Network.

If you downloading, the question is what type of download is it, where is it downloading from?

If it's an HTTP DL then it should get HTTP priority. Please also keep in mind the speeds are not guaranteed.
 
I still have a issue with the speeds, if HTTP gets priority, then why are downloads like drivers from Nvidia limited to 100kb/s. This never used to be the case. Windows Updates take forever too. As a side note, my issue I reported 3 months ago is still not resolved, odd that its only on my Mweb account, and other users have reported the same issues.
 
Streaming from the Supersport (ENG vs NZ, Day 4), website is a nightmare, it stops every few seconds. Whats going on MWeb, nothing abnormal on my side as far as I can tell.
 
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MWEB Guy said:
Good Day any14, I do not believe that any of our staff members would make a statement like that; as it is not true. Please provide me the persons name and your account details. I will then look into this from my side.
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Pretty presumptuous of you, on two levels; one that you think you know the mind of another individual and how the conversation went (which is ultimately led to the loosing customers "like flies" statement), and two, that you can boldly state that you will look into it "from your side".... Why? I'm obviously no longer an MWEB customer, so your only purpose in "looking into it" could not possibly be for my benefit, only yours.

My guess would be so you can get some kind of disciplinary action going against him for speaking the truth.

BTW, he said this to my wife, not me. And no, she did not make it up.

Seriously said:
Why? He already cancelled now you want to harass your own employee for telling the truth?
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Thank you for this. Fortunately I'm now very happily an ex-MWEB customer.

StevenC said:
Eish, someone is getting fired if they pull the call logs for that one!
Guess they will drop him like a fly xD
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Exactly what I thought and why I'd never give them the poor guys name even if I did remember it (which I don't).
 
Dear mweb guy

How many abuse warnings would a customer receive before their service is suspended?

Thanks
 
any14 said:
Fascinating! It's almost a pity you missed my post jut one up. Oversight perhaps?
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Hi any14

I was serious about looking into it, just like I would have looked into it if it was a technical query or if they agent offended you.
From your post above it's clear that you have decided not aid me in doing so.

We need to ensure that our consultants deliver on the best possible service as we pride ourselves on it.
If it's not happening then we need to address it.
If you owned your own business and your employees were making such comments, would you not like to know about it?
 
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