MWEB Uncapped ADSL Feedback - Part 2

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This is kinda funny. Its like driving on a road with speed limit but no user may know what it is.... then u just get the fine in the mail....
 
citizenb said:
That's because they were discretionary maybe?

You guys all need to calm down a tad. I've been with MWEB Uncapped since day one as well and I've seen all the highs and lows of their service and all of the abuse fights pass through here. The fact is they have tried lots of other ways of dealing with the worst of the worst and I guess it just hasn't worked very well, becuase there will always be some guys who are 'the reason that we can't have nice things'. I run a busy house with multiple devices streaming video and all of the things some1 else pointed out here and I blow through several hundred gig a month as well. Guess what? No letter. So I guess the guys here telling that story are holding back some on the stuff they're doing that's blowing through the other 'few hundred gig?'

Just my 2c
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Haha your 2c is only worth my 1c.
MWEB is planning to retain only grandpas and mammas using uncapped for email and facebook.First they removed all heavy users by sending termination, now they are trying to prevent medium to heavy users,after some time their greed will tell that even the moderate users like YOU are not VERY profittable and they can accomodate 10-20 gradpas and mammas with your bandwidth.Its just a sugar coating to say that 3% users are spoiling it for all other 97% and implement AUP.I actually hate such corporates those use their market leadership to milk their customers read DSTV,MWEB,VODACOM, etc.
But the problem in South Africa is WE customers never demand and vote with OUR wallet.Most of the corporates in South Africa are plain greedy and we just take it without any complaints.
I am very angry with MWEB and others they never want to built a network and spend on connectivity but they want more profits with out spending in SA.Shame on you MWEB
 
It seems to be a lot more than just 3% of the users that has received this email?
I don't download series' but am a bit surprised with my total usage tbh. :o

Then again I am only on a 1Mb package so did not think that me downloading could have such a bad effect on the network? My question is, what is this "limit" they are imposing on us?
 
citizensa said:
Haha your 2c is only worth my 1c.
MWEB is planning to retain only grandpas and mammas using uncapped for email and facebook.First they removed all heavy users by sending termination, now they are trying to prevent medium to heavy users,after some time their greed will tell that even the moderate users like YOU are not VERY profittable and they can accomodate 10-20 gradpas and mammas with your bandwidth.Its just a sugar coating to say that 3% users are spoiling it for all other 97% and implement AUP.I actually hate such corporates those use their market leadership to milk their customers read DSTV,MWEB,VODACOM, etc.
But the problem in South Africa is WE customers never demand and vote with OUR wallet.Most of the corporates in South Africa are plain greedy and we just take it without any complaints.
I am very angry with MWEB and others they never want to built a network and spend on connectivity but they want more profits with out spending in SA.Shame on you MWEB
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I :love: this post (and I agree, obviously).
 
CyCliC said:
Bloody liars.

https://www.facebook.com/MWEB/app_172367502810303?ref=ts

View attachment 64261
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Good Day, The Acceptable Use Policy (AUP) outlines these rules and guidelines for fair network use. It also explains what steps we may take to limit the impact that a customer behaving in an abusive manner can have on the entire network.

We are in the process of updating all of our marketing material to reflect the change and thanks very much for pointing out the Facebook reference.

We will notify our marketing team and make sure they include it in the material that needs updating
 
So, MWEB Guy, what would you consider abusive usage levels on a 2Mbps Premium account? I averaged less than 30GB per month over the last 12 months, and I pay R369 p/m for premium uncapped, which is far more than your capped 30GB price (R349), so you are actually profiting from me. I do most of my downloading of larger files after hours and weekends out of consideration.

About connection speed, even though I am on a 2Mbps connection I never get downloads above 130kB/s. I cannot even watch a youtube video in 360p without it constantly buffering. I already feel cheated by Mweb.

Now talking about threats, over the past 24 months I migrated most of my clients Adsl accounts to Mweb. This includes a few business uncapped Adsl accounts too. I dare you to throttle my account (even more than it seems to be already), and you will be losing a lot more than just my business. I await your response.
 
Interesting that this comes after the survey on why people download ;)
Perhaps Multichoice is having a hissy fit?
Perhaps they told MWEB enough is enough based on what the users are doing?
 
MWEB Guy said:
Good Day, The Acceptable Use Policy (AUP) outlines these rules and guidelines for fair network use. It also explains what steps we may take to limit the impact that a customer behaving in an abusive manner can have on the entire network.

We are in the process of updating all of our marketing material to reflect the change and thanks very much for pointing out the Facebook reference.

We will notify our marketing team and make sure they include it in the material that needs updating
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Working on a public holiday. Sh#t is really hitting the fan right?:D
 
MWEB Guy said:
Good Day, The Acceptable Use Policy (AUP) outlines these rules and guidelines for fair network use. It also explains what steps we may take to limit the impact that a customer behaving in an abusive manner can have on the entire network.

We are in the process of updating all of our marketing material to reflect the change and thanks very much for pointing out the Facebook reference.

We will notify our marketing team and make sure they include it in the material that needs updating
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So let me get this right ... I have to give you one calendar month warning before cancelling my account after YOU CHANGE THE ****** terms and policies of the account
 
MWEB Guy said:
Hi marine1

We have made no mention that between 200 - 400Gb is considered abusive usage behaviour.
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I received a letter, even though my average for the last 12 months is only 20.3GB per month. Highest monthly usage was 33GB. This on a Premium account. How does this constitute abuse?
 
flashfire208 said:
So let me get this right ... I have to give you one calendar month warning before cancelling my account after YOU CHANGE THE ****** terms and policies of the account
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Jip, we're shafted

Just downgrade to a R29 capped account and then cancel.
 
hr7140 said:
I received a letter, even though my average for the last 12 months is only 20.3GB per month. Highest monthly usage was 33GB. This on a Premium account. How does this constitute abuse?
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If that is indeed the case that's very poor Mweb??
 
Count me in as one of the people cancelling. I agree with everyone else with regards to needing a outline as to what is abusive and what is not abusive. I have never once received a email stating that I am abusing the network but I sure as hell am not going to let Mweb move the goal posts every month and just decide on a whim what is abusive. Thanks for the good times Mweb it was fun while it lasted, now to change over. Question is to whom?
 
hr7140 said:
I received a letter, even though my average for the last 12 months is only 20.3GB per month. Highest monthly usage was 33GB. This on a Premium account. How does this constitute abuse?
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Hi hr7140

Please provide me with your MWEB email address.
 
flashfire208 said:
So let me get this right ... I have to give you one calendar month warning before cancelling my account after YOU CHANGE THE ****** terms and policies of the account
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Hi flashfire208

We will be enforcing our AUP from 1 September.
 
MWEB Guy said:
Good Day, The Acceptable Use Policy (AUP) outlines these rules and guidelines for fair network use. It also explains what steps we may take to limit the impact that a customer behaving in an abusive manner can have on the entire network.
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Ok, I have read the AUP over and over and can not find where I am "abusing the network" (heading from MWEB AUP):

Prohibited Activities
General Prohibitions: No
Unlawful Activities: No
Violation of Intellectual Property Rights: No
Threatening Material or Content: No
Inappropriate Interaction with Minors: Definitely No
Child Pornography: Definitely No
Spam/E-mail Abuse: No
Connectivity Services: You must comply with any bandwidth, data storage and other limitations we may impose, in our reasonable discretion. This might be the one they nailing us on, but No as MWEB Guys says there is download limits - see above. Also, I do not do high downloads 24/7 and only watch steaming at night and weekends (most run at about 1MB/s - Well below my 4MB/s line), torrents run at max 20KB/s, kids on youtube, and Steam.. So, I still think No.
Security Violations: No

As I see it, although my average for a month is 325912MB, and my average daily usage was 16246MB. I still do not violate the AUP, so why will my speed be dropped after the 1st September.
 
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