MWEB Uncapped ADSL Feedback - Part 2

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I don't do anything to bypass the shaping and I get over 100Gb a month. (I don't download series or all the interwebs but do use torrents)
I do a lot of streaming as well? I received the email as well. :confused::o
 
J0n0 said:
I don't do anything to bypass the shaping and I get over 100Gb a month. (I don't download series or all the interwebs but do use torrents)
I do a lot of streaming as well? I received the email as well. :confused::o
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Good Day J0n0, unfortunately its not about the type of traffic being moved; its about overall usage.
 
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USED to be an acceptable amount was cool as long as no bypassing was done J0n0
 
Ok, i also got this snotty email from MWEB.... i averaged 375GB/month over 2.5 years - i used my MWEB data usage stats from their own site. I am on a 4MB uncapped Premium package, and ADSL is also hosted by MWEB on my behalf. When i called the technical department on Thursday afternoon i was told to upgrade to the next available package.... which would be a 10MB line.... what is the logic of this?!?? if i download/upload to an average of 375GB/month on 4MB i am going to do the same on a 10MB line.

So i am SERIOUSLY contemplating a move across to another ISP as my average for 2.5 years was 100% acceptable by MWEB... but now when telkom exchange congestion is causing line speeds to drop, mweb is putting the blame on their users and throwing an Eskom titty fit by having me switch my 'geyser' off at night!

Not only did they not complain when i give them R26 950 over 2.5 years, they now want me to only use 13GB/month on an uncapped service! 13GB is based on their own published data:

4 petabytes per month move over their lines(http://www.mweb.co.za/productspricing/2/Home/Benefits/Network.aspx)
Divided by the 320 000 users of MWEB business and MWEB home (http://www.multichoice.co.za/multichoice/view/multichoice/en/page44136)

This works out to 13GB per user.... evidently their capacity is too small and smacks of false advertising.... uncapped my arse.

I am very saddened by this. MWEB.... you do not delight me


Alternatively:
4 Petabytes / 3% of userbase = 436.907GB

if this is the case, again i am not reaching MWEB limits and do not qualify as one of your 3% elitists. mind you, very few will be reaching this ceiling... and by going through all 655 pages of this forum thread, virtually none of the posters are reaching MWEB's top 3% usage stats.... and hereby i announce shenanigans by MWEB!
 
LordBacon said:
Ok, i also got this snotty email from MWEB.... i averaged 375GB/month over 2.5 years - i used my MWEB data usage stats from their own site. I am on a 4MB uncapped Premium package, and ADSL is also hosted by MWEB on my behalf. When i called the technical department on Thursday afternoon i was told to upgrade to the next available package.... which would be a 10MB line.... what is the logic of this?!?? if i download/upload to an average of 375GB/month on 4MB i am going to do the same on a 10MB line.

So i am SERIOUSLY contemplating a move across to another ISP as my average for 2.5 years was 100% acceptable by MWEB... but now when telkom exchange congestion is causing line speeds to drop, mweb is putting the blame on their users and throwing an Eskom titty fit by having me switch my 'geyser' off at night!

Not only did they not complain when i give them R26 950 over 2.5 years, they now want me to only use 13GB/month on an uncapped service! 13GB is based on their own published data:

4 petabytes per month move over their lines(http://www.mweb.co.za/productspricing/2/Home/Benefits/Network.aspx)
Divided by the 320 000 users of MWEB business and MWEB home (http://www.multichoice.co.za/multichoice/view/multichoice/en/page44136)

This works out to 13GB per user.... evidently their capacity is too small and smacks of false advertising.... uncapped my arse.

I am very saddened by this. MWEB.... you do not delight me


Alternatively:
4 Petabytes / 3% of userbase = 436.907GB

if this is the case, again i am not reaching MWEB limits and do not qualify as one of your 3% elitists. mind you, very few will be reaching this ceiling... and by going through all 655 pages of this forum thread, virtually none of the posters are reaching MWEB's top 3% usage stats.... and hereby i announce shenanigans by MWEB!
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Hi LordBacon

I'm not going to comment on your calculation as it is your calculation.

With regards to upgrading, you don't need to. What you can do is monitor your usage via My Account and the tips provided in the mailer.

Use your Internet network in a normal way; avoid mass downloading or streaming HD 24/7.

A small percentage of our users consume excessive amounts of data which has a negative impact on MWEB’s network performance.

We are trying to make sure the greater majority of our customer base can start experiencing a better quality of connection.
 
MWEB Guy said:
Hi LordBacon

I'm not going to comment on your calculation as it is your calculation.

With regards to upgrading, you don't need to. What you can do is monitor your usage via My Account and the tips provided in the mailer.

Use your Internet network in a normal way; avoid mass downloading or streaming HD 24/7.

A small percentage of our users consume excessive amounts of data which has a negative impact on MWEB’s network performance.

We are trying to make sure the greater majority of our customer base can start experiencing a better quality of connection.
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Tut-tut. Bullschit. You're actively trying to increase margins on your adsl business by lying to your customers and changing the terms of your service. Clearly MWEB made a poor business decision to promise no throttling. Now you're making your customers pay for it.

Nobody is buying this nonsense of it being in their best interests and you're only doing yourselves a disservice by continuing this vague attack on your user base, and cock and bull justifications. Choosing not to address the blatant lie regarding throttling is also rather pathetic.

It is time for people to leave MWEB. It's as simple as that. You lot don't give a schit about your customers, and its time that your customers repaid the favour. In sure many will be happy to no longer be financially supporting Naspers as well. Two birds, one stone...
 
MWEB Guy said:
Good Morning, clients have become very savvy in the way they obtain line speeds. Bypassing shaping has become all to easy.
Click to expand...

MWEB Guy said:
Good Day J0n0, unfortunately its not about the type of traffic being moved; its about overall usage.
Click to expand...

So it's because of "overall traffic" and "bypassing shaping" but "mostly about overall traffic with the slight possibility of bypassing shaping" at the same time? Or is someone over there just being spiteful?

MWEB Guy said:
Use your Internet network in a normal way; avoid mass downloading or streaming HD 24/7.
Click to expand...

Firstly define "normal" in a way that does not equate "facebook, email with a side of youtube" please.
Secondly I do not bypass shaping, I do almost no streaming, I do not download 24/7 since my pc is not actually even turned on 24/7. And yet I received the condescending abuse email.
 
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Pathetic!!!!

DaDon said:
WHAT ARE THE FREAKING ACCEPTABLE PARAMETERS????????????
ATLEAST GIVE US A DAMN GUIDELINE!!!!!!!
IF I WERE YOU, I WOULD SAY THE FOLLOWING:

1MB - 250GIGS
2MB - 350GIGS
4MB - 550GIGS
10MB - 650GIGS

YES, THE ABOVE "MIGHT" SEEM OFF, BUT ATLEAST ITS SOME SORT OF AN "ACCEPTABLE PARAMETER" THAT WE CAN USE AS GUIDELINES.......................
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D4N said:
If they give the thresholds they can't call it uncapped :D
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ROTFLMAO :D
 
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My usage isn't crazy high and never get an email but I'm going to change because of this.
 
So let me get this straight..

This is abusive?

w5HJ4C3.png


Only 3 instances have I gone over 100GB's.

Yeah Im really annoyed with Mweb. Never in my life have I received an abuse report till now from Mweb. Im on a 1Mbit line.. I do not download all day every day, and when I do I usually limit my speed if Im able to and can wait for whatever it is that Im downloading.

Not to mention that I get throttled during the day on things like torrents if Im trying to get some anime etc. So all in all.. What the hell is this nonsense. 3%? Gee that really must be a huge hit number >_>

Im not like some of those users who download TB's a month constantly 24/7. If anybody should be throttled, it's those users. Not us. Heck, I don't even reach 200GB!
 
have not received a notice yet so downloading all the free PSN Plus games just to see if I too can get a rise out of mweb.I WANT TO BE IN THE 3% dammit!!!
 
CyCliC said:
How times change.

Uncapped ADSL throttling not cool, says MWEB

http://mybroadband.co.za/news/adsl/59563-uncapped-adsl-throttling-not-cool-says-mweb.html
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Hi CyCliC


Times have changed

The needs of the average internet user are constantly increasing. This is because more and more people are making use of high demand applications, such as HD video streaming, tablets, mobiles and multiple devices in the same household.

This trend has led to a situation where the bandwidth consumption of abusive users is having an increasing impact on the needs of the vast majority of customers.

To ensure that we can continue to offer you a great service at an affordable price, we have to manage data traffic a little bit more carefully.
 
CyCliC said:
How times change.

Uncapped ADSL throttling not cool, says MWEB

http://mybroadband.co.za/news/adsl/59563-uncapped-adsl-throttling-not-cool-says-mweb.html
Click to expand...

Classy one that goes with:

rpm said:
Official Press Release:
Rudi Jansen, MWEB CEO, says the time has come for South Africans to experience unlimited internet access that is within their means.

“Internet penetration in South Africa remains below par - in fact, South Africa has fallen behind a number of other African countries in recent times. The lack of well-priced, generously-provisioned bandwidth has been holding us all back, and as a result we are missing out on an immense economic opportunity.
Click to expand...
 
Posted from another thread, please answer my questions (and no, I didn't get an e-mail):

http://mybroadband.co.za/vb/showthr...-you-leave?p=10927541&viewfull=1#post10927541

MWEB Guy said:
Hi DJ

The statement that we don't care about losing our customers really couldn't be further from the truth.

We have made a promise to our customers to deliver a premium uncapped service which is superior in performance and hosted on a world class network.

That network is a valuable business asset and like any business we have the right to protect our assets and take steps to ensure that we can deliver on our promises to the vast majority of our paying customers.

If this means that we have to put rules and measures in place to curtail the actions of a very small portion of users who refuse to act in a reasonable fashion then this is what we will do, as much as it may sadden us to have to do so.

We understand that these steps will anger the portion of users who thrive on pushing the service to its tolerance limits and we also understand that many of the users we find on this particular forum fall into that category.

Believe me I fully anticipated that this news would not be well received by this community and I wish that I didn't have to be the one to share it, but I do firmly believe that what we have done will have a positive impact on the performance of MWEB's network, which is too everyone's benefit.

If the users directly affected by this change could bring themselves to see it through into next month and bring down their data usage a little bit to see what it takes to avoid the limits they might actually find that this is a better situation for everyone in the long run.

As to the point which has been made a few times now as to why the users in question did not receive warnings prior to this. it is quite simply because the previous discretionary method of manually issuing warnings and following them up with 2nd and 3rd warnings was inefficient and very time consuming.

This meant that it only allowed us to deal with a very small sampling of abusers at a time and we also did not like the poor customer experience it created of ultimately having to ask users who refused to comply to change products or terminate the service.

In the long run the simple and effect method of enforcing a temporary speed reduction on users who push the product beyond reasonable limits is actually a much better customer experience and we hope it will help us to keep more of these users on board once they begin to manage their own behavior.
Click to expand...

So in December 2012, 155GB of data was received by my account (shared by 3 PCs, 2 tablets, 3 smartphones), guess it must have been all the holidays and all that leave.

Most of this year I was averaging around 70GB a month data received (highest was 90GB, lowest was 40GB).

So are you going to send me a e-mail if I have a busy December again? Will I be throttled if I do that much again?

Now to address the bolded part:
You can't manage what you don't measure! That is an old management adage. Now the users can measure what their data usage is, but they don't know what they are measuring against so they cannot manage it. Its all good and well to measure boxes in the shop and the one I choose is 30cmx30cmx30cm while I don't know how big the locker is I want to put it in (and I am unable to measure it), so that locker could be 15cmx15cmx15cm or it could be 20cmx30cmx90cm or 45cmx45cmx45cm or 29.5cmx29.5cmx29.5cm, but it will either fit or not when I get to the locker, I was unable to manage my buying of the box in a suitable size (or to even 2 or 3 smaller boxes) because I didn't know what I was measuring against.
 
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