MWEB Uncapped ADSL Feedback - Part 2

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Hi,

So I've been keeping an eye on the forums to see if I'm the only one with my current issue and now I see I'm not, while I don't play StarCraft I do play WoW and since last Wednesday I have noticed lag spikes which have been unusual, either it becomes unplayable or I'm getting disconnects.

Everything else browsing, downloads are fine. That's why I found it quite odd that all of a sudden I should be experiencing these issues when for maybe the past year or so my latency has been almost perfect for the 384 line speed I'm on.

Been putting off phoning MWEB, hopefully this will give enough attention if there is a problem :)

Thanks
 
diamondstar said:
Hi,

So I've been keeping an eye on the forums to see if I'm the only one with my current issue and now I see I'm not, while I don't play StarCraft I do play WoW and since last Wednesday I have noticed lag spikes which have been unusual, either it becomes unplayable or I'm getting disconnects.

Everything else browsing, downloads are fine. That's why I found it quite odd that all of a sudden I should be experiencing these issues when for maybe the past year or so my latency has been almost perfect for the 384 line speed I'm on.

Been putting off phoning MWEB, hopefully this will give enough attention if there is a problem :)

Thanks
Click to expand...

Hi diamondstar

Send me your MWEB details and a trace route as well.
 
Well the situation has not changed here, still the same:

Code: 
traceroute europe.battle.net
traceroute to europe.battle.net (213.248.106.204), 30 hops max, 60 byte packets
 1  login.router (192.168.0.1)  1.305 ms  1.587 ms  2.127 ms
 2  41-132-76-1.dsl.mweb.co.za (41.132.76.1)  9.440 ms  11.500 ms  13.776 ms
 3  197-80-4-82.jhb.mweb.co.za (197.80.4.82)  21.875 ms  23.306 ms  25.731 ms
 4  vl-92.vic-hscore-1.mweb.co.za (196.22.189.2)  28.688 ms  30.388 ms  32.633 ms
 5  tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226)  228.870 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za (196.22.169.241)  224.222 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za (196.22.169.242)  234.012 ms
 6  pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9)  236.735 ms pos0-3-2-0.lon-up-1.mweb.co.za (197.80.5.7)  218.406 ms  205.399 ms
 7  176.67.177.131 (176.67.177.131)  205.972 ms  206.444 ms  209.392 ms
 8  xe-8-1-0.edge3.London1.Level3.net (195.50.124.133)  214.540 ms  208.006 ms  218.977 ms
 9  vl-3504-ve-118.csw1.London1.Level3.net (4.69.166.141)  217.913 ms  230.606 ms vl-3503-ve-117.csw1.London1.Level3.net (4.69.166.137)  238.694 ms
10  * ae-1-51.edge5.London1.Level3.net (4.69.139.75)  234.437 ms *
11  Telia (4.68.111.182)  232.949 ms ldn-b5-link.telia.net (213.248.96.37)  240.487 ms  240.847 ms
12  ldn-bb1-link.telia.net (80.91.246.144)  217.063 ms ldn-bb2-link.telia.net (80.91.249.181)  221.279 ms ldn-bb2-link.telia.net (80.91.246.146)  237.454 ms
13  hbg-bb2-link.telia.net (80.91.245.6)  227.771 ms hbg-bb2-link.telia.net (80.91.254.218)  229.606 ms hbg-bb2-link.telia.net (80.91.250.150)  239.600 ms
14  s-bb1-link.telia.net (213.155.135.237)  312.409 ms s-bb1-link.telia.net (213.155.130.6)  249.783 ms s-bb2-link.telia.net (80.91.247.146)  245.276 ms
15  s-b3-link.telia.net (213.155.131.125)  260.674 ms s-b3-link.telia.net (80.91.253.226)  248.909 ms  264.851 ms
16  s-hdn-i3-link.telia.net (80.91.249.69)  265.417 ms  265.408 ms  265.670 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Any suggestions as to how I can resolve this?
 
MyWorld said:
Well the situation has not changed here, still the same:

Code: 
traceroute europe.battle.net
traceroute to europe.battle.net (213.248.106.204), 30 hops max, 60 byte packets
 1  login.router (192.168.0.1)  1.305 ms  1.587 ms  2.127 ms
 2  41-132-76-1.dsl.mweb.co.za (41.132.76.1)  9.440 ms  11.500 ms  13.776 ms
 3  197-80-4-82.jhb.mweb.co.za (197.80.4.82)  21.875 ms  23.306 ms  25.731 ms
 4  vl-92.vic-hscore-1.mweb.co.za (196.22.189.2)  28.688 ms  30.388 ms  32.633 ms
 5  tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226)  228.870 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za (196.22.169.241)  224.222 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za (196.22.169.242)  234.012 ms
 6  pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9)  236.735 ms pos0-3-2-0.lon-up-1.mweb.co.za (197.80.5.7)  218.406 ms  205.399 ms
 7  176.67.177.131 (176.67.177.131)  205.972 ms  206.444 ms  209.392 ms
 8  xe-8-1-0.edge3.London1.Level3.net (195.50.124.133)  214.540 ms  208.006 ms  218.977 ms
 9  vl-3504-ve-118.csw1.London1.Level3.net (4.69.166.141)  217.913 ms  230.606 ms vl-3503-ve-117.csw1.London1.Level3.net (4.69.166.137)  238.694 ms
10  * ae-1-51.edge5.London1.Level3.net (4.69.139.75)  234.437 ms *
11  Telia (4.68.111.182)  232.949 ms ldn-b5-link.telia.net (213.248.96.37)  240.487 ms  240.847 ms
12  ldn-bb1-link.telia.net (80.91.246.144)  217.063 ms ldn-bb2-link.telia.net (80.91.249.181)  221.279 ms ldn-bb2-link.telia.net (80.91.246.146)  237.454 ms
13  hbg-bb2-link.telia.net (80.91.245.6)  227.771 ms hbg-bb2-link.telia.net (80.91.254.218)  229.606 ms hbg-bb2-link.telia.net (80.91.250.150)  239.600 ms
14  s-bb1-link.telia.net (213.155.135.237)  312.409 ms s-bb1-link.telia.net (213.155.130.6)  249.783 ms s-bb2-link.telia.net (80.91.247.146)  245.276 ms
15  s-b3-link.telia.net (213.155.131.125)  260.674 ms s-b3-link.telia.net (80.91.253.226)  248.909 ms  264.851 ms
16  s-hdn-i3-link.telia.net (80.91.249.69)  265.417 ms  265.408 ms  265.670 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Any suggestions as to how I can resolve this?
Click to expand...

I have escalated this to our games master.
 
@MWEB Guy
Are these figures correct? Will the current R339 Jump to R487.37?
Looks like they took all-inclusive instead of data-only.
 
MWEB Guy said:
Hi Awesum

I checked the account and line. The line readings are a bit irregular. Attenuation is very high. I would suggest contacting Telkom, have them re-create the port and investigate what is causing the attenuation to be that high as well.
Click to expand...

I've logged another fault with Telkom.
 
Busy running the 4mb Uncapped trial accounts and I am highly impressed!
 
MWEB Guy
How long will it take to reconnect my MWEB account again ? I`m running back with my tail between my legs. I cancelled a month ago to join the "cheaper alternative".... and I got what I paid for.
 
MWEB Guy,

I'm currently on 384kbps all inclusive. Will it be possible to upgrade to 1Mbps all inclusive? Waiting too long for Telkom.
 
eyc said:
MWEB Guy
How long will it take to reconnect my MWEB account again ? I`m running back with my tail between my legs. I cancelled a month ago to join the "cheaper alternative".... and I got what I paid for.
Click to expand...

Good Afternoon eyc, inbox me your details and your previous MWEB email address and I will see what I can do for you.
 
peeryus said:
MWEB Guy,

I'm currently on 384kbps all inclusive. Will it be possible to upgrade to 1Mbps all inclusive? Waiting too long for Telkom.
Click to expand...

Good Afternoon peeryus, I can request a upgrade to 1mb all inclusive on your behalf. However please be aware that it will cost R488.00.
 
MWEB Guy said:
Good Afternoon peeryus, I can request a upgrade to 1mb all inclusive on your behalf. However please be aware that it will cost R488.00.
Click to expand...
Thanks for your reply. Please clarify as to why new customers pay R339/month but existing customers pay R488/month?
 
peeryus said:
Thanks for your reply. Please clarify as to why new customers pay R339/month but existing customers pay R488/month?
Click to expand...

peeryus, please refer to the following post by Will that may shed some light on the situation.

http://mybroadband.co.za/vb/showthread.php/451387-Mweb-1mb-uncapped-all-inclusive-R448-R339/page2

I agree completely this interim period has created a lot of customer confusion, not just for us but for all ISPS and it is very frustrating, but it's one of those devil and the deep blue sea situations.

As soon as Telkom announced the upcoming changes our customers were extremely eager to know how these changes would affect our product offerings.

We also had to deal with the fact that up until very recently the Telkom timeline on the upgrades was still reasonably vague and there was an expectation that 384k lines could move to 1mb in August as well.

We also had to ran some massive batch scripts to update the profiles on all our existing 384k products to make them 1mb capable. These are not changes you can run in a single evening and there are timing constraints as to when in the month you can do this.

Ultimately what we didn't want though was to end up in a situation where lines started getting upgraded and the legwork had not been done on our side to ensure that all our customers could immediately benefit from this.

So did we jump the gun a bit?

Perhaps so, but we haven't done so in a way that has any financial impact on our customers and our intention was simply to make sure that all our products and customers were ready to roll as soon as their speed upgrades kick in.

Yes the cheaper R339-00 product is there already and it is 1mb ready on MWEB's network, but it still provisions with a 384k line until Telkom update the speed profiles on that rental package.

The 1mb guys paying R488-00 will unfortunately have to stay there for a little while longer before they can move in one direction or the other.

Dropping to the package with the lower line rental effectively puts you on a '1mb ready' line and as of right now it's not yet possible to provision a 2mb line on Telkom's systems.

Rest assured that we share your sentiments and frustrations on this interim period and if there was a fast forward button to take us all to the end of October where everything made sense again we would happily press it

Kind Regards
Will
 
MWEB Guy said:
peeryus, please refer to the following post by Will that may shed some light on the situation.

http://mybroadband.co.za/vb/showthread.php/451387-Mweb-1mb-uncapped-all-inclusive-R448-R339/page2

I agree completely this interim period has created a lot of customer confusion, not just for us but for all ISPS and it is very frustrating, but it's one of those devil and the deep blue sea situations.

As soon as Telkom announced the upcoming changes our customers were extremely eager to know how these changes would affect our product offerings.

We also had to deal with the fact that up until very recently the Telkom timeline on the upgrades was still reasonably vague and there was an expectation that 384k lines could move to 1mb in August as well.

We also had to ran some massive batch scripts to update the profiles on all our existing 384k products to make them 1mb capable. These are not changes you can run in a single evening and there are timing constraints as to when in the month you can do this.

Ultimately what we didn't want though was to end up in a situation where lines started getting upgraded and the legwork had not been done on our side to ensure that all our customers could immediately benefit from this.

So did we jump the gun a bit?

Perhaps so, but we haven't done so in a way that has any financial impact on our customers and our intention was simply to make sure that all our products and customers were ready to roll as soon as their speed upgrades kick in.

Yes the cheaper R339-00 product is there already and it is 1mb ready on MWEB's network, but it still provisions with a 384k line until Telkom update the speed profiles on that rental package.

The 1mb guys paying R488-00 will unfortunately have to stay there for a little while longer before they can move in one direction or the other.

Dropping to the package with the lower line rental effectively puts you on a '1mb ready' line and as of right now it's not yet possible to provision a 2mb line on Telkom's systems.

Rest assured that we share your sentiments and frustrations on this interim period and if there was a fast forward button to take us all to the end of October where everything made sense again we would happily press it

Kind Regards
Will
Click to expand...

Thanks Will , that does pretty much clarify things in my mind.
 
MyWorld said:
Still no word from the gaming guru as to why we experience an outage on Battle.net?
Click to expand...

Good Evening MyWorld, the gaming team could not replicate the latencies you have obtained.

Are you obtaining similar latencies when playing other games?
 
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