MWEB Uncapped ADSL Feedback - Part 2

[shooter_za]

Hi MWEB Guy,

The past two weeks my connection has been horrible. Started very suddenly, but I decided to give it some time. Download rate varies between 15\30\40. Sites are timing out, Youtube is unusable. My ADSL line stats are still the same. A friend living nearby (<1KM, same street) also on MWEB Uncapped 1MB ADSL has the exact same issues. My connection has been flawless for months, I'm very happy so far. I have logged a ticket with Telkom, but no response yet.

ETA: Milnerton CPT.

If Speedtest loads, I get half my supposed download speed. Sometimes my upload speed is twice my download speed? Currently getting 10Kbps from Youtube.

Tracing route to youtube-ui.l.google.com [74.125.233.14]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms core.gateway [10.0.0.2]
2 158 ms 154 ms 165 ms 41-132-66-1.dsl.mweb.co.za [41.132.66.1]
3 143 ms 138 ms 159 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166]
4 90 ms 80 ms 77 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 162 ms 156 ms 145 ms TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178.114]
6 * 162 ms 199 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 * 113 ms 125 ms google.cinx.net.za [196.223.22.41]
8 112 ms 118 ms 123 ms 64.233.174.105
9 * * 186 ms cpt01s01-in-f14.1e100.net [74.125.233.14]

Trace complete.

C:\>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms core.gateway [10.0.0.2]
2 162 ms 164 ms 160 ms 41-132-66-1.dsl.mweb.co.za [41.132.66.1]
3 155 ms 143 ms 142 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166]
4 149 ms 144 ms 152 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 147 ms 147 ms * 196.28.178.66
6 176 ms 159 ms 135 ms cte-core-sw2.vwol.net [196.41.144.35]
7 * 159 ms * www.mweb.co.za [196.2.63.110]
8 165 ms 146 ms 148 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms core.gateway [10.0.0.2]
2 146 ms 149 ms 138 ms 41-132-66-1.dsl.mweb.co.za [41.132.66.1]
3 159 ms 153 ms 141 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202]
4 * 117 ms 122 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 305 ms 318 ms 323 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 * 300 ms 273 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
7 335 ms 355 ms 319 ms 176.67.177.131
8 268 ms 276 ms * xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 282 ms 286 ms 290 ms vl-3602-ve-226.csw2.London1.Level3.net [4.69.166.149]
10 287 ms 259 ms 259 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]
11 296 ms 293 ms 296 ms 195.50.90.162
12 * * * Request timed out.
13 271 ms 276 ms * ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 300 ms 305 ms 302 ms 132.185.255.148
15 330 ms 334 ms 308 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.

Thanks.

 

[Schitzo]

It does seem to be a line issue. Have you logged a fault with them?

I have, numerous times. I'm going to reopen the fault and see what happens. Could you guys please check on your side?

 

[MWEBHelp]

Hi Mwebguy

Can you have a look at my net. The internet light on my router is red but the dsl link light is green. I have no connection to the web at all.

Thanks

Morning Bar_Rat

Please let me know if you are still experiencing this.

I checked on our side and can see an active session.

 

[MWEBHelp]

Hi MWEB Guy,

The past two weeks my connection has been horrible. Started very suddenly, but I decided to give it some time. Download rate varies between 15\30\40. Sites are timing out, Youtube is unusable. My ADSL line stats are still the same. A friend living nearby (<1KM, same street) also on MWEB Uncapped 1MB ADSL has the exact same issues. My connection has been flawless for months, I'm very happy so far. I have logged a ticket with Telkom, but no response yet.

ETA: Milnerton CPT.

If Speedtest loads, I get half my supposed download speed. Sometimes my upload speed is twice my download speed? Currently getting 10Kbps from Youtube.



Thanks.

Morning shooter_za

Thank you for all the information provided.

Please can you PM me the MWEB account details so that I can look into this from our side and provide you with feedback.

 

[MWEBHelp]

I have, numerous times. I'm going to reopen the fault and see what happens. Could you guys please check on your side?

Morning Schitzo

I would suggest that you keep following up with Telkom regarding the line fault that is open. I checked on our side and there is not reported issue in the area.

 

[Bar_Rat]

Morning Bar_Rat

Please let me know if you are still experiencing this.

I checked on our side and can see an active session.

When I left this morning I still had no connection, won't be home till later so would like to know if I should phone telkom or not.

 

[PieterShaun]

Well there goes my mweb, lol just sad to see that some guys can do 400gig and some only 200, anyway a response would have been nice from the abuse department etc... but again what service was i expecting lol....May b it is time to change for me and my mates...... It was lekker till it lasted...

 

[copacetic]

Well there goes my mweb, lol just sad to see that some guys can do 400gig and some only 200, anyway a response would have been nice from the abuse department etc... but again what service was i expecting lol....May b it is time to change for me and my mates...... It was lekker till it lasted...

The previous e-mails from the abuse department didn't shed any light then, I presume?

 

[MWEBHelp]

When I left this morning I still had no connection, won't be home till later so would like to know if I should phone telkom or not.

Thanks for the feedback, let me know if you are not able to connect when you get home. We can then troubleshoot further.

 

[Bar_Rat]

Thanks for the feedback, let me know if you are not able to connect when you get home. We can then troubleshoot further.

Cool. Ill give telkom a call from work just to make sure everything is good on their side.

 

[PieterShaun]

The previous e-mails from the abuse department didn't shed any light then, I presume?

Lol Copa the previous emails that where send they told me to ignore it as formy router did not close connection's,,, so they told me to just switch of my router every 3rd day for 10min...And then last week i forgot to stop a download during the day... That was all.

And then now well i do max 200gig a month lol so ja my mates do like in 400+ a month. I do not use ssl,p2p or torrents....

 

[copacetic]

Lol Copa the previous emails that where send they told me to ignore it as formy router did not close connection's,,, so they told me to just switch of my router every 3rd day for 10min...And then last week i forgot to stop a download during the day... That was all.

And then now well i do max 200gig a month lol so ja my mates do like in 400+ a month. I do not use ssl,p2p or torrents....

That's no good.

 

[MWEBHelp]

Well there goes my mweb, lol just sad to see that some guys can do 400gig and some only 200, anyway a response would have been nice from the abuse department etc... but again what service was i expecting lol....May b it is time to change for me and my mates...... It was lekker till it lasted...

Good Morning PieterShaun,

Our abuse team have received your emails and you will be receiving a response from our abuse department in due course.

Please be aware that its not neccessarily the amount of data being moved over the month, instead prolonged transfers over consecutive days could also trigger a warning. Bypassing our shaper, etc.

 

[Flidiot]

Hi MWEB Guy,

I have a serious problem, as in critical. Telkom is only installing ADSL at my home today, which means I am not using my favourite ISP at home yet!

Guess who I will be calling once the installation has been done? :erm:

 

[MWEBHelp]

Hi MWEB Guy,

I have a serious problem, as in critical. Telkom is only installing ADSL at my home today, which means I am not using my favourite ISP at home yet!

Guess who I will be calling once the installation has been done? :erm:

Good MOrning Fidiot .. let me know when the line is installed and I will have a consultant call you...

 

[copacetic]

Just a warning, I have about 30 gigs of HTTP downloads I have to do over the next couple of days (updates to software), already done 7 gigs

 

[froot]

Just a warning, I have about 30 gigs of HTTP downloads I have to do over the next couple of days (updates to software), already done 7 gigs

Hahaha... scared of getting an email?

 

[Bar_Rat]

Cool. Ill give telkom a call from work just to make sure everything is good on their side.

Seems there is a telkom fault in my area. They know about it and are working on it. Thank for the help tho.

 

[Hummercellc]

Has the Mweb Durban POP just gone down?

 

[copacetic]

Hahaha... scared of getting an email?

Not particularly, I'd drop MWEB in a heartbeat if a couple tens of gigs of legitimate downloads triggered anything. However, I've never ever done that amount of HTTP downloading in one go, so I guess this is just... insurance if anything mysterious happens.