MWEB Uncapped ADSL Feedback - Part 2

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oliverwww said:
Hi MWEB Guy

Internet and phone line is down... Been like this for a couple hours? Can you check on your side if there is any information?

Thanks
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Hi oliverwww

I have refreshed your port. Please allow for 20min to pass then reboot the router and test.
 
MWEB Guy said:
Hi oliverwww

I have refreshed your port. Please allow for 20min to pass then reboot the router and test.
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Hi MWEB Guy

Everything is completely dead, no ring/dial nothing! Not even trying to sync? :( really tired of this
 
oliverwww said:
Hi MWEB Guy

Everything is completely dead, no ring/dial nothing! Not even trying to sync? :( really tired of this
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That's just crappy. I see that there is still an open fault on your account and will update it with your latest feedback. I'll also ask the relevant department to contact you tomorrow and provide you with an update.
 
MWEB Guy said:
That's just crappy. I see that there is still an open fault on your account and will update it with your latest feedback. I'll also ask the relevant department to contact you tomorrow and provide you with an update.
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Thank you! :D
 
Not getting any download speed at all, not in the day or at night or weekend... 4Mbit uncapped and less than 10kb/s on p2p. Is there something going on with the network? Been like this for 5 days +
 
Tim182 said:
Not getting any download speed at all, not in the day or at night or weekend... 4Mbit uncapped and less than 10kb/s on p2p. Is there something going on with the network? Been like this for 5 days +
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Hi Tim182

Please advise if you only having p2p speed issues and what speeds are you getting on normal downloads?

Also note that we have never guaranteed p2p speeds and have been transparent about p2p on numerous occasions on the forum.

We have no Network issues relating to p2p. All Network related issues can be obtained via our notice board:
http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx
 
MWEB Guy said:
Hi copacetic

Would you like to upgrade your account?
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No. Was just comparing my current speeds to the situation Tim182 says he's experiencing.

To be honest, with the overheads removed, I can't see spending another 170 bucks for the increase I will get...
 
copacetic said:
No. Was just comparing my current speeds to the situation Tim182 says he's experiencing.

To be honest, with the overheads removed, I can't see spending another 170 bucks for the increase I will get...
Click to expand...

Ok, enjoy your evening.
 
MWEB Guy said:
Hi Tim182

Please advise if you only having p2p speed issues and what speeds are you getting on normal downloads?

Also note that we have never guaranteed p2p speeds and have been transparent about p2p on numerous occasions on the forum.

We have no Network issues relating to p2p. All Network related issues can be obtained via our notice board:
http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx
Click to expand...

Sorted, reset and restarted router and seems fine again, speeds back to normal. Maybe there was an issue on the exchange somewhere...
 
mika1000 said:
My internet died and has been down for about the last hour. Been dead several times the past two weeks. Not nice!
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Hi mika1000

I checked the account and line and it seems the line is irrregular. I would suggest contacting Telkom and have them re-create the port or look at a possible line fault.
 
International feels like we're sharing that one 56K modem again....

Update: Seems to be resolving itself. test site (cnn.com) is still not even starting to load though ... ?

Update: My plan worked. Posting here has resolved the situation ;)
 
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SabreWolfy said:
International feels like we're sharing that one 56K modem again....

Update: Seems to be resolving itself. test site (cnn.com) is still not even starting to load though ... ?

Update: My plan worked. Posting here has resolved the situation ;)
Click to expand...

LOL - thanks for the feedback, glad things are resolved :)
 
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