Shame, the muppet and the handy capped cant comprehend.
You dont get kicked from the mweb network for downloading 'too much', you get kicked for bypassing the shaper.
No use playing the innocent card either, 'regular' users dont do 600gb+ in a month.
i Everyone
The complaints on HelloPeter fall into the category of individual customer issues, the specifics of these incidents are between us and the customer and are not open to general discussion.
Regarding how this affects the AUP these are all points have already been sufficiently clarified and nothing has changed. We looked at both long stretches of unattended downloads at high speeds and bypassing of the shaping rules - more often than not these two conditions went hand in hand, in cases where they did not we used our discretion in how to deal with the issue with our customers.
If you ask the same question repeatedly you may find that the answer is open to slight variances of interpretation depending on who wrote the answer, but our message and the policy remains consistent with the CEO's original statement and the terms and conditions.
We will continue to be as open and transparent with this process as possible, however we would also ask that once we have answered a question sufficiently that healthy discussion is moved forward from that point.
I am currently spending a lot of my time refining the reporting, monitoring and customer communication involved in how we implement the AUP and I assure that I have listened to all of your feedback and taken much of it onboard in terms of how we will move forward with this.
Kind Regards
MWEB Operations (Tech Manager)
posted on
http://mybroadband.co.za/vb/showthr...Unofficial-Q?p=4427128&viewfull=1#post4427128
The issue is actually unattended operation as I see it - bypassing shaping is via unattended downloading which is causing the problem when the downloading is high. So you can get kicked by downloading too much, in which case the question is how much is too much - same question asked over and over again.
