MWEB Uncapped ADSL Feedback - Part 2

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Hi Bar_Rat

Please keep me posted and let me know if anything changes.

@wombling - please PM me your account info and I will look into your query for you.
 
Seem to be getting a lot of packet loss/disconnections.

Some sites don't load properly or I have to refresh a lot.

Youtube is terrible, streamds stop buffering, have to refresh page etc;

What details can I provide from KZN?
 
nihilist said:
Seem to be getting a lot of packet loss/disconnections.

Some sites don't load properly or I have to refresh a lot.

Youtube is terrible, streamds stop buffering, have to refresh page etc;

What details can I provide from KZN?
Click to expand...

Hi.
You can provide me with your MWEB details and a trace route to a local and international site.
 



my upload is just verry slow,it used to be -+50 but i dont upload alot is its fine,just wondering

rest is fine :)
 
MWEB Guy said:
Hi.
You can provide me with your MWEB details and a trace route to a local and international site.
Click to expand...

Will PM personals.

International:
Tracing route to www.native-instruments.com [46.231.181.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 9 ms 9 ms 9 ms 41-133-66-1.dsl.mweb.co.za [41.133.66.1]
3 48 ms 47 ms 45 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 27 ms 23 ms 24 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 198 ms 202 ms 199 ms 176.67.177.131
6 241 ms 221 ms 240 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
7 198 ms 198 ms 199 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166
.153]
8 198 ms 198 ms 198 ms ae-58-223.ebr2.London1.Level3.net [4.69.153.137]

9 242 ms 248 ms 227 ms ae-46-46.ebr2.Amsterdam1.Level3.net [4.69.143.73
]
10 206 ms 206 ms 212 ms ae-23-23.ebr1.Amsterdam1.Level3.net [4.69.143.61
]
11 247 ms 263 ms 241 ms ae-47-47.ebr2.Dusseldorf1.Level3.net [4.69.143.2
06]
12 252 ms 261 ms 274 ms 4.69.200.162
13 283 ms 295 ms 280 ms ae-2-52.edge3.Berlin1.Level3.net [4.69.146.132]

14 287 ms 295 ms 258 ms THE-UNBELIE.edge3.Berlin1.Level3.net [212.162.10
.106]
15 275 ms 252 ms 238 ms 46.231.181.222

Trace complete.

local:
Tracing route to www.iol.co.za [196.38.8.254]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 35 ms 41 ms 26 ms 41-133-66-1.dsl.mweb.co.za [41.133.66.1]
3 19 ms 26 ms 22 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 40 ms 39 ms 35 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 21 ms 21 ms 21 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 21 ms 22 ms 21 ms is.jinx.net.za [196.223.14.10]
7 84 ms 84 ms 72 ms csw4-rba-gi8-4.ip.isnet.net [196.26.0.249]
8 53 ms 32 ms 40 ms sw-osfw-shared-1-rba-vl515.ip.isnet.net [196.14.
136.10]
9 70 ms 50 ms 48 ms 196.38.8.254
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
(same result til hop 30)

I can browse IOL.

I had the same traceroute problems with some other sties (international too) randomly.
 
2328874117.png

2328876037.png
 
There is a fault in durban according to telkom when i spoke to them earlier. So if you in durbs that might be the reason.

Also from me NNTP still only going at between 1-30kb/s
 
Why am I downloading a 60mb file from rapidshare.com at 70kB/s on a 1mbit line on this weekend?
 
DarkSpectre said:
Why am I downloading a 60mb file from rapidshare.com at 70kB/s on a 1mbit line on this weekend?
Click to expand...

HI DarkSpectre

This could be related to the line fault that is still open on your account.
 
Hi Mweb guy, quick one. We trying to close our account but we were told that we have to give a 3 month notice?!!! There is nothing of this mentioned in either of the T&C's that I can see. What is this?
 
MWEB Guy said:
HI DarkSpectre

This could be related to the line fault that is still open on your account.
Click to expand...

Yesterday I have received a sms from Telkom that the line fault has been resolved.

Here's the latest speedtest.net result:



EDIT:



Keep in mind that I'm downloading the file as a free RS user. Rapidshare has recently announced that free RS users will be able to download at full speed from now on.
 
Last edited:
bradza said:
Hi Mweb guy, quick one. We trying to close our account but we were told that we have to give a 3 month notice?!!! There is nothing of this mentioned in either of the T&C's that I can see. What is this?
Click to expand...

Hi

We usually require one calendar months notice for cancellations.
Tell me have you perhaps signed up for that special we were offering where you sign up for 6 months and get 2 months free ?
 
DarkSpectre said:
Yesterday I have received a sms from Telkom that the line fault has been resolved.

Here's the latest speedtest.net result:



EDIT:



Keep in mind that I'm downloading the file as a free RS user. Rapidshare has recently announced that they have free RS users will be able to download at full speed from now on.
Click to expand...

I can tell you that it is still open on our side.

I will get our third party team to get hold of Telkom and to contact you with an update.
 
Hey! I'm now downloading another file from rapidshare.com at full speed. Weird :D

Here's my line fault information:

Following message sent to *****:

Dear Customer your report reference 11CEK081112 was restored. If the problem still exists please contact us on 10212 for Residential or 10217 for Business services or www.telkom.co.za/emailcontact/escalationform.htm < Thu Nov 22 16:08:16 SAST 2012

Following message sent to *****: This is a progress update from Telkom SA. Fault 11CEK081112 for Service ID 047531**** is in-hand with our tech repair division. Please do not reply to this SMS Thu Nov 08 16:16:50 SAST 2012

Following message sent to *****: Dear Customer, Fault 11CEK081112 has been created for Service ID 047531**** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS Thu Nov 08 08:11:32 SAST 2012
 
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