MWEB Uncapped ADSL Feedback - Part 2

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geezer said:
I have an 4MB uncapped account with MWEB, with the line managed by MWEB as well. As a matter of interest I did a trace to bbc.co.uk, and here is the result. Is it good or bad?
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.1.1
2 12 ms 11 ms 12 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 13 ms 18 ms 14 ms tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.163.218]
4 14 ms 26 ms 21 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 206 ms 205 ms 212 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.226]
6 205 ms 215 ms 207 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 202 ms 204 ms 204 ms 176.67.177.131
8 202 ms 237 ms 202 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 235 ms 213 ms 202 ms vl-3504-ve-118.csw1.London1.Level3.net [4.69.166.141]
10 205 ms 203 ms 209 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 202 ms 210 ms 211 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
12 * * * Request timed out.
13 208 ms 203 ms 208 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
14 204 ms 219 ms 222 ms 132.185.255.92
15 220 ms 229 ms 207 ms 212.58.241.131

Trace complete.
http://www.speedtest.net/result/2360631328.png
Click to expand...

Good Morning, your tracer seems normal.

There seems to be no problem with the tracer. Your speed test results on the other hand is concerning. Are you running the speed test with any active traffic in the back ground?

EDIT: please also provide me your MWEB account details via private message.
 
MWEB Guy said:
Good Morning, your tracer seems normal.

There seems to be no problem with the tracer. Your speed test results on the other hand is concerning. Are you running the speed test with any active traffic in the back ground?

EDIT: please also provide me your MWEB account details via private message.
Click to expand...
Done.
 
MWEB Guy said:
Good Morning AmonRe, which traffic are you obtaining 2MB speeds on? Also please provide me the username you are currently connecting with.
Click to expand...

Hey not to worry, looks like all is back to normal this morning again. Will be in touch if i have any other issues.
 
AmonRe said:
Hey not to worry, looks like all is back to normal this morning again. Will be in touch if i have any other issues.
Click to expand...

Awesome... Thanks for the feedback.. Enjoy your day ;)
 
Dysphoric said:
Absolutely sick of this. As you will see from past messages in this thread, I live in the same area of Cape Town as Code-Red (Rondebosch) and have the exact same problem. Pings are fine early in the morning, afternoon/night games are unplayable, 1000 latency and even local pings >300ms. The last time I posted in this thread was last Saturday. I then received two calls from your technical specialists in the following 2 days. The issue was not resolved, which I reported to you, yet I have not heard from a technician since.

Here is yet another tracert

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 286 ms 326 ms 317 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 333 ms 344 ms 359 ms 197-84-8-82.cpt.mweb.co.za [197.84.8.82]
4 407 ms 409 ms 448 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 563 ms 544 ms 549 ms 196.28.178.66
6 265 ms 276 ms 291 ms cte-core-sw2.vwol.net [196.41.144.35]
7 351 ms 376 ms 386 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

This is a problem with your exchange! congested no doubt, you will have to call Telkom twice a day at least to put pressure on them! Good Luck, I have been waiting since November 2011 to have our exchange upgraded.

Mweb Guy, Is it possible that Telkom are prioritizing SAIX based accounts over other ISP's on congested exchanges?
Reason I ask, When using a SAIX account my internet is 100%, Telkom have confirmed our exchange is congested, but when using MWEB, IS, WebAfrica, DataPro or MTN accounts, the second hop in the trace route is high, but on SAIX account it is not?

Just a thought, As I know Mweb has a SLA in place for IPC links, and this could cause havoc for Telkom if it is so....
 
Hummercellc said:
This is a problem with your exchange! congested no doubt, you will have to call Telkom twice a day at least to put pressure on them! Good Luck, I have been waiting since November 2011 to have our exchange upgraded.

Mweb Guy, Is it possible that Telkom are prioritizing SAIX based accounts over other ISP's on congested exchanges?
Reason I ask, When using a SAIX account my internet is 100%, Telkom have confirmed our exchange is congested, but when using MWEB, IS, WebAfrica, DataPro or MTN accounts, the second hop in the trace route is high, but on SAIX account it is not?

Just a thought, As I know Mweb has a SLA in place for IPC links, and this could cause havoc for Telkom if it is so....
Click to expand...

Hi

I'm not sure if they do but it would be sad if they did.
However I doubt that's the case, as you mentioned, we do have SLA's in place.
 
MWEB Guy said:
Good Morning, the tracers you've provided show's a big jump in latency on the second hop. I have checked the previous tracers you've provided and it illustrates something similar. At the time, there was a Network problem on telkoms side and this has since been cleared.

Please provide me another tracer to bbc.co.uk and speed test results and I will log technical call back. We can then ascertain the times your internet runs slower and log a fault with Telkom to check for congestion (as this is what I think is causing your problem).
Click to expand...

Hi

bbc.co.uk:

Tracing route to www.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 204 ms 202 ms 208 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 * 207 ms 180 ms 197-84-8-82.cpt.mweb.co.za [197.84.8.82]
4 * 135 ms 124 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 242 ms 248 ms 268 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178
.98]
6 376 ms 442 ms 463 ms 197-84-4-33.cpt.mweb.co.za [197.84.4.33]
7 427 ms 400 ms 382 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
8 345 ms 360 ms 347 ms 176.67.177.131
9 * * 342 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
10 * 282 ms 302 ms vl-3604-ve-228.csw2.London1.Level3.net [4.69.166
.157]
11 * 423 ms * ae-2-52.edge4.London1.Level3.net [4.69.139.106]

12 * 396 ms 403 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
13 * * * Request timed out.
14 * * * Request timed out.
15 * 401 ms 354 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
16 * 342 ms 362 ms 132.185.255.165
17 385 ms 387 ms 379 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.

Speedtest:
 
Hi

Still having my speed problems, tried different routes and still the same results.

This morning at 06:45 decided to do a speed test, all of a sudden, my pings were 15ms, and speeds at 3.85 as expected for a 4Mbps line. Then at 07h00 re did the test, pings had dropped to 605ms, speeds 0.2. So this is an indication somewhere my line is being severely limited for some reason. WHY???
 
PurSpyk!! said:
Hi

Still having my speed problems, tried different routes and still the same results.

This morning at 06:45 decided to do a speed test, all of a sudden, my pings were 15ms, and speeds at 3.85 as expected for a 4Mbps line. Then at 07h00 re did the test, pings had dropped to 605ms, speeds 0.2. So this is an indication somewhere my line is being severely limited for some reason. WHY???
Click to expand...


Hi PurSpyk!!

I will add your latest feedback to your open fault.
 
Got visit from Telkom today, they saw the slow speed but have no idea why its slow. So Now another day has passed and still can barely browse. I should be compensated for this lack of service!

This is what I get for R899 per month:

Last Result:
Download Speed: 251 kbps (31.4 KB/sec transfer rate)
Upload Speed: 285 kbps (35.6 KB/sec transfer rate)
Latency: 688 ms
Monday, 10 December 2012 17:48

http://www.speedtest.net/result/2363398514.png

Odd thing, this morning at 06:45 the line was running at full speed!!
 
Last edited:
I have a fault logged with Telkom for close to 3 months now. My line drops intermittently. At times I can't even use the phone. It's mostly weather dependant. Telkom keeps clearing my fault ref but not repairing it. I have to rebook the fault weekly.

It's damn frustrating.
 
PurSpyk!! said:
Got visit from Telkom today, they saw the slow speed but have no idea why its slow. So Now another day has passed and still can barely browse. I should be compensated for this lack of service!

This is what I get for R899 per month:

Last Result:
Download Speed: 251 kbps (31.4 KB/sec transfer rate)
Upload Speed: 285 kbps (35.6 KB/sec transfer rate)
Latency: 688 ms
Monday, 10 December 2012 17:48

http://www.speedtest.net/result/2363398514.png

Odd thing, this morning at 06:45 the line was running at full speed!!
Click to expand...

Hi PurSpyk!!

What test did they do that they picked up the slow speed? Didn't they let you know what the next steps will be?
 
MWEB Guy said:
Hi PurSpyk!!

What test did they do that they picked up the slow speed? Didn't they let you know what the next steps will be?
Click to expand...

Supposedly another technician will be coming along tomorrow, as you can imagine, this is driving me mad, as I basically have extremely limited Internet. Telkom has recently upgrade the local exchange to 10Mbps and since this seems to coincide with my speed issues. Currently I dont see why I should be paying for this service as I am not getting what I am paying for.
 
Last edited:
Telkom supposedly were busy at the exchange and then came to my house and plugged in their laptop, which showed I have a 4Mbps connection, but all speed tests show a completely different picture. I am even having difficulty posting on this forum due to the speeds.
 
Last edited:
Just a heads up, latency finally seems fine again for the first time in a long time in GW2.

Hell, I am even downloading NNTP (limited to half line speed) and there is no lag. This is back to how it used to be 2 months ago!
Will monitor the status quo, as always :)
 
Amazing my issue is not getting resolved. Telkom were supposed to come around at 09h00 today, got a call they were going to have a meeting and would be coming around at 15h00. Now they call and they are busy with another job and we have to wait. PLEASE EXPLAIN WHAT I AM PAYING FOR!!
 
PurSpyk!! said:
Amazing my issue is not getting resolved. Telkom were supposed to come around at 09h00 today, got a call they were going to have a meeting and would be coming around at 15h00. Now they call and they are busy with another job and we have to wait. PLEASE EXPLAIN WHAT I AM PAYING FOR!!
Click to expand...

Hi PurSpyk!!

Thanks for letting me know about this. I will add this to the open fault so that our team can follow up with Telkom regarding this.
 
Mweb Guy, Mweb DNS servers are buggy again!

196.28.75.200 & 196.28.182.10

They are taking for ever to resolve host names, switched to Google DNS and flying again?
 
Hummercellc said:
Mweb Guy, Mweb DNS servers are buggy again!

196.28.75.200 & 196.28.182.10

They are taking for ever to resolve host names, switched to Google DNS and flying again?
Click to expand...

Hi Hummercellc

Are you still having issues with the MWEB DNS servers? We had no reported issues regarding this.
 
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