MWEB Uncapped ADSL Feedback - Part 2

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Hi everyone, I have checked with our network team and international traffic seems to be graphing fine at the moment. Could you please provide me tracers to bbc.co.uk and I will provide them the relevant information.
 
TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za issues....

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MWEB Guy said:
Hi everyone, I have checked with our network team and international traffic seems to be graphing fine at the moment. Could you please provide me tracers to bbc.co.uk and I will provide them the relevant information.
Click to expand...

Well, International ain't working for us all. It's either completely dead or unusably slow (<1kb/s).

Code: 
 3  197-80-4-94.jhb.mweb.co.za (197.80.4.94)  22.614 ms  33.554 ms  33.548 ms
 4  vl-92.vic-hscore-2.mweb.co.za (196.22.189.3)  33.538 ms  33.563 ms vl-92.vic-hscore-1.mweb.co.za (196.22.189.2)  34.578 ms
 5  * * *
 6  * * *
 7  * * 197-84-4-32.cpt.mweb.co.za (197.84.4.32)  232.579 ms
 8  197-84-4-195.cpt.mweb.co.za (197.84.4.195)  235.991 ms * *
 9  * * *
10  xe-8-1-0.edge3.London1.Level3.net (195.50.124.133)  244.789 ms *  222.212 ms
11  vl-3602-ve-226.csw2.London1.Level3.net (4.69.166.149)  227.886 ms * vl-3501-ve-115.csw1.London1.Level3.net (4.69.166.129)  262.897 ms
12  * * ae-2-52.edge4.London1.Level3.net (4.69.139.106)  231.792 ms
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  bbc-vip012.cwwtf.bbc.co.uk (212.58.246.91)  186.328 ms  187.328 ms  190.005 ms
 
WTF! 2013, and we still have users telling MWeb that their network is broken...

It takes so long to do a tracert that the problem may be reolved before it finishes...
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andre>ping forums.ddo.com

Pinging webvip.ddo.com [74.201.102.43] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.201.102.43:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Andre>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Request timed out.
Reply from 212.58.241.131: bytes=32 time=222ms TTL=239
Reply from 212.58.241.131: bytes=32 time=220ms TTL=239
Reply from 212.58.241.131: bytes=32 time=223ms TTL=239

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 220ms, Maximum = 223ms, Average = 221ms

C:\Users\Andre>ping side-line.com

Pinging side-line.com [74.208.47.190] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.208.47.190:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Click to expand...


Uh ....... no
 
Gordon_R said:
WTF! 2013, and we still have users telling MWeb that their network is broken...

It takes so long to do a tracert that the problem may be reolved before it finishes...
Click to expand...

2013 and you're still trolling around here. MWEB is fully aware of the issue and I posted my trace within a minute.
 
C:\Users\Hendrik>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 11 ms 10 ms 9 ms 41-133-120-1.dsl.mweb.co.za [41.133.120.1]
3 11 ms 11 ms 12 ms 197-80-4-186.jhb.mweb.co.za [197.80.4.186]
4 11 ms 11 ms 12 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 225 ms * 227 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 * * * Request timed out.
7 * * 226 ms 197-84-4-32.cpt.mweb.co.za [197.84.4.32]
8 * * * Request timed out.
9 * * * Request timed out.
10 * 223 ms * xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
11 * * * Request timed out.
12 * * * Request timed out.
13 222 ms * * BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
14 * * * Request timed out.
15 * * 223 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
16 * * * Request timed out.
17 259 ms * * 212.58.241.131
18 * 259 ms * 212.58.241.131
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * 258 ms 212.58.241.131
 
When going to BBC on my web browser, I get
Code: 
Google Chrome could not load the webpage because bbc.co.uk took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.

The tracert:

Code: 
 Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1     3 ms     2 ms     1 ms  192.168.1.254
  2     9 ms    10 ms     9 ms  41-135-97-1.dsl.mweb.co.za [41.135.97.1]
  3    11 ms    10 ms    10 ms  197-82-5-250.dbn.mweb.co.za [197.82.5.250]
  4    11 ms    10 ms    11 ms  197-82-2-3.dbn.mweb.co.za [197.82.2.3]
  5     *      228 ms     *     176.67.177.131
  6     *      229 ms     *     xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
  7     *        *        *     Request timed out.
  8   223 ms     *      225 ms  ae-1-51.edge4.London1.Level3.net [4.69.139.74]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *      223 ms  ae1.er01.thdow.bbc.co.uk [132.185.254.18]
 12   228 ms     *      226 ms  132.185.255.92
 13     *        *      225 ms  212.58.241.131

Trace complete.
 
SabreWolfy said:
2013 and you're still trolling around here. MWEB is fully aware of the issue and I posted my trace within a minute.
Click to expand...

MWEB Guy said:
Hi everyone, I have checked with our network team and international traffic seems to be graphing fine at the moment. Could you please provide me tracers to bbc.co.uk and I will provide them the relevant information.
Click to expand...

Say what now o.O
 
What broke this time?

Speedtest is taking so long to load, that I can't even do a test.
 
MWEB is aware that there IS a problem and is looking into it, what I mean. Let's just everybody relax. It's too early in the year to become hysterical already ;)
 
Code: 
Hop	IP Address	Host Name	Response Time
===	==========	=========	=============
1	192.168.0.1		0 ms
2	41.133.244.1	41-133-244-1.dsl.mweb.co.za	8 ms
3	197.82.5.250	197-82-5-250.dbn.mweb.co.za	10 ms
4	197.82.2.3	197-82-2-3.dbn.mweb.co.za	12 ms
5	176.67.177.131		227 ms
6	No reply from host		
7	No reply from host		
8	No reply from host		
9	212.113.14.222	BBC-TECHNOL.edge4.London1.Level3.net	260 ms
10	No reply from host		
11	132.185.254.18	ae1.er01.thdow.bbc.co.uk	224 ms
12	No reply from host		
13	No reply from host		
14	No reply from host		
15	No reply from host		
16	212.58.241.131		260 ms
	Trace complete
 
Qrox said:
What broke this time?

Speedtest is taking so long to load, that I can't even do a test.
Click to expand...

Hi I have the same problem. The internet has gone to a crawl. It's been a few minutes now and I'm still waiting for speedtest to load.

Everything was still fine 30 mins ago.
 
SabreWolfy said:
MWEB is aware that there IS a problem and is looking into is what I mean. Let's just everybody relax. It's too early in the year to become hysterical already ;)
Click to expand...

Agreed! Lets just chill, go make a cup of coffee and do something, like WORK till international comes back online. :-)
 
Code: 
HOST: blackout                               Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. 10.0.2.2                                0.0%   100    9.5  15.1   1.5 317.1  39.5
  2. 41-133-110-1.dsl.mweb.co.za             0.0%   100    7.8  19.0   6.0 276.7  33.1
  3. te1-1-0.502.cpt-ipc-1.mweb.co.za        0.0%   100   12.9  21.7   8.1 214.1  25.2
  4. 197-84-2-2.cpt.mweb.co.za               0.0%   100   12.9  32.9   8.0 993.1 102.7
  5. TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za   68.0%   100  256.9 240.3 198.5 370.5  32.7
  6. 197-84-4-33.cpt.mweb.co.za             76.0%   100  250.8 272.5 236.9 527.1  68.1
  7. 176.67.177.131                         71.0%   100  206.9 236.7 199.7 483.8  53.7
  8. 176.67.177.131                         58.0%   100  201.4 262.3 199.5 981.9 125.5
  9. vl-3502-ve-116.csw1.London1.Level3.net 33.0%   100  224.3 252.8 224.3 393.3  33.6
 10. ae-1-51.edge4.London1.Level3.net       41.0%   100  230.1 249.9 223.9 672.2  61.0
 11. ae-1-51.edge4.London1.Level3.net       68.0%   100  239.8 254.1 225.5 469.4  44.7
 12. BBC-TECHNOL.edge4.London1.Level3.net   90.9%    99  238.0 296.5 236.0 731.3 163.1
 13. ae1.er01.thdow.bbc.co.uk               85.9%    99  205.5 206.4 201.0 220.0   5.0
 14. ae1.er01.thdow.bbc.co.uk               71.7%    99  241.3 237.2 200.2 408.5  43.6
 15. 132.185.255.92                         69.7%    99  200.5 235.2 199.5 510.3  56.6
 16. 212.58.241.131                         66.3%    98  202.5 213.2 199.6 299.0  19.6
 
Code: 
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.0.1]
  2    10 ms     9 ms     9 ms  41-133-96-1.dsl.mweb.co.za [41.133.96.1]
  3    11 ms    11 ms    12 ms  197-80-4-82.jhb.mweb.co.za [197.80.4.82]
  4    13 ms    11 ms    11 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5   224 ms   225 ms     *     tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
  6     *        *      260 ms  TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

  7   225 ms     *      224 ms  197-84-4-193.cpt.mweb.co.za [197.84.4.193]
  8     *        *        *     Request timed out.
  9     *      263 ms     *     xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
 10   266 ms     *        *     vl-3502-ve-116.csw1.London1.Level3.net [4.69.166
.133]
 11     *      222 ms     *     ae-1-51.edge4.London1.Level3.net [4.69.139.74]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14   223 ms   222 ms   222 ms  ae1.er01.thdow.bbc.co.uk [132.185.254.18]
 15     *        *        *     Request timed out.
 16   259 ms     *        *     212.58.241.131
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19   263 ms     *        *     212.58.241.131
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *      261 ms  212.58.241.131

Trace complete.
 
Also having international problems - Gauteng, Eastrand

Code: 
C:\Users\Michael>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.1
  2   604 ms   594 ms   663 ms  41-133-80-1.dsl.mweb.co.za [41.133.80.1]
  3   756 ms   879 ms   994 ms  197-80-4-94.jhb.mweb.co.za [197.80.4.94]
  4   808 ms   103 ms    85 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5   894 ms     *        *     tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.242]
  6     *        *      246 ms  TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]
  7     *        *        *     Request timed out.
  8     *      713 ms     *     197-84-4-195.cpt.mweb.co.za [197.84.4.195]
  9     *      252 ms     *     176.67.177.131
 10     *        *        *     Request timed out.
 11  1052 ms     *     1213 ms  vl-3602-ve-226.csw2.London1.Level3.net [4.69.166.149]
 12     *        *        *     Request timed out.
 13   452 ms     *     1073 ms  BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
 14     *        *        *     Request timed out.
 15     *      702 ms     *     ae1.er01.thdow.bbc.co.uk [132.185.254.18]
 16     *      993 ms     *     132.185.255.92
 17     *        *      642 ms  212.58.241.131

Trace complete.
 
Good Day everyone, there is an international outage at the moment and you may experience a degraded international service. We will provide you more feedback once we have established the extent of the outage. Please bear with us during this time.
 
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