MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Hi All, we are currently having slow international browsing and email due to a WACS link failure. Our engineers are investigating with Seacom. Traffic has already been rerouted. We apologies for any inconvenience during this time.
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Seems like every month we have the same issue, and the backup system seems unable to provide a decent speed. How can this be rated a Premium service?

We should only be charged for days when the service is running at the advertised speed, when there are issues we should not be charged.
 
PurSpyk!! said:
Seems like every month we have the same issue, and the backup system seems unable to provide a decent speed. How can this be rated a Premium service?

We should only be charged for days when the service is running, when there are issues we should not be charged.
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I dont mid the occasional outage, even the slowdown. What I find reprehensible is the complete lack of feedback. It has taken 2 days to get response.

Question, the speedtest that is run to the MWEB server, is that local or international cause my tests are still running at between 0.1 - 0.4 mbps.
 
MWEB Guy said:
Hi All, we are currently having slow international browsing and email due to a WACS link failure. Our engineers are investigating with Seacom. Traffic has already been rerouted. We apologies for any inconvenience during this time.
Click to expand...

So WACS and Seacom have problems?
 
Fulcrum29 said:
So WACS and Seacom have problems?
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This is certainly not the reason. I live in Cape Town. When I try a speedtest.net test from MWEB Conect in Cape Town I get the same speeds as when I try for a server in London. I would have thought MWEB knew enough about things to ensure my connection didn't get routed through the sea cable to talk to a server on my ISP in my own city. If they did do this then I would look for another ISP on those grounds alone.
 
PurSpyk!! said:
Well this seems to be the truth, time to cancel my account,
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I have already demanded a refund for March. The call center agent must have thought I was joking, until I told him that if MWEB didn't refund me I would get the bank to reverse the debit order. Now all of a sudden my technical support ticket has been escalated to "the specialists" for "investigation".
 
CapetonianMike said:
I have already demanded a refund for March. The call center agent must have thought I was joking, until I told him that if MWEB didn't refund me I would get the bank to reverse the debit order. Now all of a sudden my technical support ticket has been escalated to "the specialists" for "investigation".
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I have had these "specialists" phone me, unfortunately if you have any decent computer knowledge, you probably know more than them.
 
CapetonianMike said:
This is certainly not the reason. I live in Cape Town. When I try a speedtest.net test from MWEB Conect in Cape Town I get the same speeds as when I try for a server in London. I would have thought MWEB knew enough about things to ensure my connection didn't get routed through the sea cable to talk to a server on my ISP in my own city. If they did do this then I would look for another ISP on those grounds alone.
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Well and they did not send us any SMS which they normally do with business clients... They are delaying things.
 
MWEB Guy said:
Hi All, we are currently having slow international browsing and email due to a WACS link failure. Our engineers are investigating with Seacom. Traffic has already been rerouted. We apologies for any inconvenience during this time.
Click to expand...

Not to be rude, but WACS and Seacom are two different consortiums and systems. One terminates in KZN and the other in Western Cape...
 
Hi Everyone, the link seems to be restored and service should slowly return to normal. Thank you for you patience.
 
MWEB Guy it getting worse... :( I really don't know what to say, apparently people further than me (by about 500m) on Sceales road which is actually quite close have been upgraded? No MSAN, they've obviously just been linked through on Sunday, attenuation dropped from 60 to 32! What about us?... I think we might cancel soon, drops everyday more and more (sync speed and stable connection). Paying for 4mb and getting 2? Wow...
 
Torrents running at about 1/3 to 1/2 line speed which is ok(ish), YouTube still borked...

(3rd complaint posting about this issue, still no reply)
 
I have now unplugged my modem... You can tell me when we get what we pay for? I don't care if its telkom or mweb. I'm so tired of this, such a waste of my time and money! I am so disappointed in what's actually been done!? I bet you telkom will open a fault and it will be closed the next day with nothing been done :( how can people who live 6 houses or even 200m away get half the attenuation we get? I've had it! :mad:
 
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