MWEB Uncapped ADSL Feedback - Part 2

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ScottulusMaximus said:
I'm feeling really sorry for MWEBGuy at the moment, having to deal with this ****storm all alone... I for one am gonna get on to the call centre tmrw and bring the hammer down on them, maybe if we spread the attack onto more fronts something will get done.
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Same here - the dude has kuk job - outage out of his control and resolution also out of his hands. If senior execs not involved, they'll just ignore the noise from here.
 
Youtube is basically broken. I have to use Keep It to download anything I want to watch in decent quality. Downloads are back to crap speeds. Torrents don't work. Even my browsing is slow. In the morning I'm going to give notice to Mweb and find another ISP starting from April or May, depending on when Mweb gives me my freedom. I have loved Mweb for a long time, but having to spend nearly R100 a month to bypass the unreasonable shaping coupled with the last few months of diabolical service is too much.
 
Downloading the new LoL patch at 10kps on a 1 meg line, terrible.

Mostly everything else seems fine though, although I noticed youtube problems too (Fortunatly Im not a youtuber though)
 
On Mweb Premium Uncapped 1mb with Telkom 2mb, from average of ±110 international latency before 26/01/2013 to 260+ since and getting worse… had an average latency of 320+ for several weeks now. Speeds are slow and international gaming totally screwed with massive lagging which I never had before! Half a year ago things were so much better but, since January they've only gotten much, much worse!

Used to get a nice, steady 1.53mb on download, now however…

http://speedtest.mybroadband.co.za

INTERNATIONAL:
Test conducted on 05 March 2013 9:18:48 PM SAST
Download Speed: 122 kbps (15.3 KB/sec transfer rate)
Upload Speed: 388 kbps (48.5 KB/sec transfer rate)
Latency: 279 ms

SOUTH AFRICA:
Test conducted on 05 March 2013 9:14:23 PM SAST
Download Speed: 160 kbps (20 KB/sec transfer rate)
Upload Speed: 421 kbps (52.6 KB/sec transfer rate)
Latency: 73 ms
 
This is bull****.
Day 3. Buffering 240P videos on Youtube on 4Mb line.
 
Terrible Youtube speeds with MWEB this evening, so I switched to an MWEB account that I hadn't used in 5 days (I'd replaced it with an OpenWeb account), and what do you know? Youtube works perfectly.

Now, considering I've used 47GB so far this month, I think it's fair to say that MWEB are throttling the premium accounts.
 
Yo-yo dial-up ADSL

Parents' 1mbps capped ADSL up and down like a yo-yo all day, every day. Reported it via MWEB and Telkom a few times, but still not much luck. At one stage, for some reason, they seemed to have been bumped to a 4mbps line -- downloads were coming down at 4mbps. That's over now though, because speeds are worse than dial-up now and the line is still up and down a few times every hour. Reported intermitted fault to Telkom again. Here are the readings from the router. What do these mean?

Code: 
                   Downstream   Upstream
SNR Margin         17.0 dB      8 dB
Line Attenuation   29.5 dB      15.0 dB
CRC Errors         941          0
Latency 	   Fast         Fast

Line dropped twice since posting this a few minutes ago. Router reporting "xDSL line is not synchronized", then checks username and password and establishes a connection, for a few minutes to a few hours.
 
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Bombard their facebook page peeps with your Youtube complaints and maybe HelloPeter them! At least there even if they don't respond the complaints will have higher visibility!
 
GW2 pings of over 1000ms this evening. Strangely enough started happening after 9pm, was on 200ms before that. Now that I have a day off tomorrow, going to phone Telkom first to make sure it is not congested exchange.

Just tested with WebAfrica trial account (woohoo easy signup process) and latency cut in half. Not ideal, but a good indication of MWEB being sleg again.
 
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Youtube is broken again, as well as other streaming sites like twitch.tv. Everything else is working as it should be. Now, I (and other various mweb customers) have been experiencing these issues for quite a few days. It would be nice to know if an effort is being made on Mweb's part to find a solution. A Mweb Technician did call and everything seemed ok at the time, but the problem is far from fixed.
 
SabreWolfy said:
Parents' 1mbps capped ADSL up and down like a yo-yo all day, every day. Reported it via MWEB and Telkom a few times, but still not much luck. At one stage, for some reason, they seemed to have been bumped to a 4mbps line -- downloads were coming down at 4mbps. That's over now though, because speeds are worse than dial-up now and the line is still up and down a few times every hour. Reported intermitted fault to Telkom again. Here are the readings from the router. What do these mean?

Code: 
                   Downstream   Upstream
SNR Margin         17.0 dB      8 dB
Line Attenuation   29.5 dB      15.0 dB
CRC Errors         941          0
Latency 	   Fast         Fast

Line dropped twice since posting this a few minutes ago. Router reporting "xDSL line is not synchronized", then checks username and password and establishes a connection, for a few minutes to a few hours.
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In my experience if snr margin upstream less than 12 you get synch issues
 
m3h said:
Just saw the article - MultiChoice to fight Internet piracy in SA and since you both belong to the same parent company, I was just wondering what impact this will have on Mweb?
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What is written here clarifies the problems which people are having using streaming content and youtube. :(It looks like Mweb, as part of multichoise, is abusing with it's clients in order to achieve the financial goals of "Big brother"
 
Hi All

I've just had a heads up from our network engineers - it seems that a change we implemented this weekend caused some problems with Youtube and some of the other more sensitive traffic. The change was rolled back last night and everything should be ok again - we're really sorry for dropping the ball like that - we'll be more careful next time!
 
MWEB Guy said:
Hi All

I've just had a heads up from our network engineers - it seems that a change we implemented this weekend caused some problems with Youtube and some of the other more sensitive traffic. The change was rolled back last night and everything should be ok again - we're really sorry for dropping the ball like that - we'll be more careful next time!
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The feedback is appreciated.

Everything is in working order.

Thanks,
 
MWEB Guy said:
I've just had a heads up from our network engineers - it seems that a change we implemented this weekend caused some problems with Youtube and some of the other more sensitive traffic. The change was rolled back last night and everything should be ok again - we're really sorry for dropping the ball like that - we'll be more careful next time!
Click to expand...

A change you made this weekend does not explain why the problem has existed since Friday before last. That's an entire week you have failed to make up a bull**** excuse for. Please stop talking *** and get the problem fixed.
 
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