MWEB Uncapped ADSL Feedback - Part 3

DarKWateR said:
@Mweb Guy

Thanks for resetting on your side but unfortunately everything is just worse now...

Download Speed: 594 kbps (74.3 KB/sec transfer rate)
Upload Speed: 124 kbps (15.5 KB/sec transfer rate)
Latency: 163 ms
21 April 2014 10:59:17 AM
Click to expand...

MOrning, I checked the account and line and everything seems fine.

Your account also reflects two connections. How many active device do you have on your network at the moment?
 
Mweb Guy

I don't know who is telling you what, But the KZN latency issues have NOT BEEN FIXED!

Outage Num:20255
MWEB ADSL outage affecting Cape town and surrounding areas
MWEB ADSL members in the Cape Town & Durban areas may experience intermittant high latency
Start Date:2014-04-19 17:14:56
End Date:2014-04-20 10:18:19
Status:Closed
Click to expand...

I pay a premium for bandwidth and this is what I get? I am not taking a dig at you, but rather who is lying to you....

What ever was done or changed during the last maintenance had buggered up the network up!

It will be fine for 30 mins, then it goes to hell for another 30 mins, then the cycle starts all over again.

Before you blame my Telkom line, I have 4 ADSL lines and only my Mweb connect seems to be doing this.
Also I am not alone, everyone I know who is on Mweb says their internet is terrible....

Tracing route to sip.voip.mweb.net [196.28.95.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 197-81-XXX-XXX.jhb.mweb.co.za [197.81.XXX.XXX]
2 1151 ms 1351 ms * 197-81-146-1.jhb.mweb.co.za [197.81.146.1]
3 1550 ms 1349 ms 1449 ms 197-81-146-3.jhb.mweb.co.za [197.81.146.3]
4 * 1358 ms 1360 ms 197-80-96-54.jhb.mweb.co.za [197.80.96.54]
5 1171 ms 1269 ms * 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
6 1447 ms * 1346 ms 197-81-229-17.jhb.mweb.co.za [197.81.229.17]
7 1355 ms 1155 ms * sip.voip.mweb.net [196.28.95.12]

Trace complete.
Click to expand...
 
Hummercellc said:
Mweb Guy

I don't know who is telling you what, But the KZN latency issues have NOT BEEN FIXED!



I pay a premium for bandwidth and this is what I get? I am not taking a dig at you, but rather who is lying to you....

What ever was done or changed during the last maintenance had buggered up the network up!

It will be fine for 30 mins, then it goes to hell for another 30 mins, then the cycle starts all over again.

Before you blame my Telkom line, I have 4 ADSL lines and only my Mweb connect seems to be doing this.
Also I am not alone, everyone I know who is on Mweb says their internet is terrible....
Click to expand...

Good Day Hummercellc, the network issues have been resolved and I have received feedback from numerous clients advising of the improved latencies.

Note that the latency on your trace results spikes on the second hop, this can also be congestion at the exchange causing the problem.

Please provide me comparative trace routes with the alternate accounts you have access to as well.

I am logging a call back for you, please send me your preferred contact number via private message.
 
MWEB Guy said:
Good Day Hummercellc, the network issues have been resolved and I have received feedback from numerous clients advising of the improved latencies.

Note that the latency on your trace results spikes on the second hop, this can also be congestion at the exchange causing the problem.

Please provide me comparative trace routes with the alternate accounts you have access to as well.

I am logging a call back for you, please send me your preferred contact number via private message.
Click to expand...

I have a static IP account, so you can't see the second hop in trace route because of the VPN tunnel.

Here is a trace route from my Afrihost Account on the exact line I use my Mweb account on.
I did the trace straight from the router...

1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 5.438 ms 5.550 ms 5.124 ms
2 41.181.221.214 (41.181.221.214) 19.773 ms 20.536 ms 20.053 ms
3 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 19.184 ms 21.486 ms 21.526 ms
4 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 22.249 ms 22.091 ms 24.671 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 22.644 ms 24.881 ms 24.063 ms
6 jh-pr-1.za--jh-cr-2.za.mtnns.net (196.44.0.222) 22.231 ms 23.966 ms 23.289 ms
7 postfix.wipronet.co.za (196.22.161.133) 22.943 ms 24.220 ms 24.380 ms
8 tengig0-0-0-3.vic-p-1.mweb.co.za (197.80.7.1) 112.146 ms 222.742 ms 134.664 ms
9 vl-11.vic-hscore-1.mweb.co.za (197.80.5.237) 121.788 ms 130.876 ms 138.065 ms
10 197-80-96-54.jhb.mweb.co.za (197.80.96.54) 122.830 ms 122.468 ms 122.819 ms
11 197-81-229-2.jhb.mweb.co.za (197.81.229.2) 134.524 ms 136.731 ms 314.672 ms
12 197-81-229-17.jhb.mweb.co.za (197.81.229.17) 134.218 ms 133.586 ms 133.405 ms
13 sip.voip.mweb.net (196.28.95.12) 133.065 ms 135.803 ms 134.223 ms
Click to expand...
 
Hummercellc said:
I have a static IP account, so you can't see the second hop in trace route because of the VPN tunnel.

Here is a trace route from my Afrihost Account on the exact line I use my Mweb account on.
I did the trace straight from the router...
Click to expand...

Thanks for the details, please provide me your preferred contact details via private message
 
Quick question - if I change my ADSL number on the online portal, will the change be immediate?
 
Local and international very slow in CPT again...

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 6 ms 6 ms 6 ms 197-87-135-1.cpt.mweb.co.za [197.87.135.1]
3 245 ms 249 ms 245 ms 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 247 ms 248 ms 250 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 272 ms 247 ms 249 ms 197-84-5-241.cpt.mweb.co.za [197.84.5.241]
6 258 ms 257 ms 255 ms 197-84-7-5.cpt.mweb.co.za [197.84.7.5]
7 252 ms 253 ms 257 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 248 ms 248 ms 248 ms 196.43.25.205
9 286 ms 288 ms 286 ms 196.43.51.74

Trace route immediately after on my backup (WebAfrica) account:

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 6 ms 5 ms 5 ms 196-210-110-129.dynamic.isadsl.co.za [196.210.11
0.129]
3 8 ms 7 ms 7 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 7 ms 7 ms 7 ms 196.35.115.136
5 8 ms 7 ms 7 ms 168.209.2.13
6 9 ms 8 ms 7 ms 168.209.6.130
7 8 ms 8 ms 8 ms 196.25.247.25
8 29 ms 30 ms 30 ms 196.43.25.205
9 29 ms 29 ms 29 ms 196.43.51.74

You guys need to start investigating this, it's becoming far too regular...
 
Here we go again, Internet is going at a snails pace.. I've been with mweb for many many years now, and this is happening so often that i'm considering finding a new ISP which is a shame.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 10 ms 9 ms 8 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 353 ms 357 ms 361 ms 197-84-96-186.cpt.mweb.co.za [197.84.96.186]
4 347 ms 357 ms 356 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 339 ms 341 ms 341 ms 196.28.178.66
6 386 ms 355 ms 368 ms cte-core-sw2.vwol.net [196.41.144.35]
7 350 ms 346 ms 354 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 9 ms 9 ms 8 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 357 ms 363 ms 360 ms 197-84-96-186.cpt.mweb.co.za [197.84.96.186]
4 355 ms 356 ms 351 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 499 ms 500 ms 525 ms 197-84-5-241.cpt.mweb.co.za [197.84.5.241]
6 562 ms 501 ms 511 ms 197-84-4-32.cpt.mweb.co.za [197.84.4.32]
7 503 ms 500 ms 516 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
8 516 ms 526 ms 513 ms be-69-thd-p-2.mweb.co.za [176.67.177.162]
9 511 ms 508 ms 508 ms 176.67.177.235
10 533 ms 515 ms 513 ms ldn-b5-link.telia.net [62.115.13.17]
11 506 ms 515 ms 515 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
12 * * * Request timed out.
13 507 ms 516 ms 518 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 506 ms 499 ms 494 ms 132.185.255.149
15 499 ms 501 ms 506 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.
 
Not just CPT but Durban IPC as well....

I give up....

Tracing route to sip.voip.mweb.net [196.28.95.12]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 197-81-99-177.jhb.mweb.co.za [197.81.99.177]
2 71 ms 69 ms 72 ms 197-81-146-1.jhb.mweb.co.za [197.81.146.1]
3 374 ms 374 ms * 197-81-146-3.jhb.mweb.co.za [197.81.146.3]
4 377 ms 375 ms 373 ms 197-80-96-54.jhb.mweb.co.za [197.80.96.54]
5 569 ms 467 ms 367 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
6 367 ms * 472 ms 197-81-229-17.jhb.mweb.co.za [197.81.229.17]
7 117 ms 273 ms 172 ms sip.voip.mweb.net [196.28.95.12]

Trace complete.

TheLaggingShaman said:
Local and international very slow in CPT again...

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 6 ms 6 ms 6 ms 197-87-135-1.cpt.mweb.co.za [197.87.135.1]
3 245 ms 249 ms 245 ms 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 247 ms 248 ms 250 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 272 ms 247 ms 249 ms 197-84-5-241.cpt.mweb.co.za [197.84.5.241]
6 258 ms 257 ms 255 ms 197-84-7-5.cpt.mweb.co.za [197.84.7.5]
7 252 ms 253 ms 257 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 248 ms 248 ms 248 ms 196.43.25.205
9 286 ms 288 ms 286 ms 196.43.51.74

Trace route immediately after on my backup (WebAfrica) account:

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 6 ms 5 ms 5 ms 196-210-110-129.dynamic.isadsl.co.za [196.210.11
0.129]
3 8 ms 7 ms 7 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 7 ms 7 ms 7 ms 196.35.115.136
5 8 ms 7 ms 7 ms 168.209.2.13
6 9 ms 8 ms 7 ms 168.209.6.130
7 8 ms 8 ms 8 ms 196.25.247.25
8 29 ms 30 ms 30 ms 196.43.25.205
9 29 ms 29 ms 29 ms 196.43.51.74

You guys need to start investigating this, it's becoming far too regular...
Click to expand...
 
daveza said:
I'm getting high latency alerts from my Mweb clients all around the country.
Click to expand...

The latency and dropped connections problem has been going on for over a week and half now.

But what do we know? We are just customers......

I gave up, no use fighting it. Mweb can shove it for all I care! :p
 
Hummercellc said:
The latency and dropped connections problem has been going on for over a week and half now.

But what do we know? We are just customers......

I gave up, no use fighting it. Mweb can shove it for all I care! :p
Click to expand...

Hi Our specialists have been trying to get hold of you with no luck, send me a PM with your preferred contact numebr
 
MWEB Guy said:
Hi Our specialists have been trying to get hold of you with no luck, send me a PM with your preferred contact numebr
Click to expand...

Hi Mweb Guy,

I have been called by three different people now. Obviously none of the three told you they had spoken to me?

Same story as always "there are no problems we are aware of"

But no stress, will just have to live with it......
 
Last edited:
Hummercellc said:
Hi Mweb Guy,

I have been called by three different people now. Obviously none of the three told you they had spoken to me?

Same story as always "there are no problems we are aware of"

But no stress, will just have to live with it......
Click to expand...

Morning Hummercellc

I checked on our side and our technical will be in contact with you today regarding the query.
 
Hi

For the past few days I've been getting really bad latency and disconnects. Last night was particularly bad with my line dropping every 10 minutes or so. I'm also getting frequent packet loss. My line is connected at below 2mb, instead of 4mb.
 
I'm here to just say thank you for the good service. Applied for a DSL all inclusive package which just entitled a line switch from Telkom. I phoned Monday afternoon and it was done by yesterday.
 
Fancy-Pants said:
Hi

For the past few days I've been getting really bad latency and disconnects. Last night was particularly bad with my line dropping every 10 minutes or so. I'm also getting frequent packet loss. My line is connected at below 2mb, instead of 4mb.
Click to expand...

Hi Fancy-Pants

Is your DSL cable & phone plugged into a filter? Is the router dropping connection or browser?

Please send me your MWEB email address.
 
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