MWEB Uncapped ADSL Feedback - Part 3

Totempole said:
My first problem is the Outgoing Mail Server. It only failed once during my trial, which wouldn't have been a big deal were it not for the fact that there was no error. The only reason I know it was failing was because the companies I email send an autoreply immediately after receiving an email. This means tha MWEB had many users sending emails who are completely unaware that their emails never reached their recipients.
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Overrated, never have any problems.

Second was the shaping. It was never unacceptable, actually pretty reasonable, unless of course, you make use of peer to peer networking, which I do. Nevertheless, I can understand why they shape it so strictly, even though I disagree with it.
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Which shaping, besides p2p?

Third is the threshold. +-70GB's on 2Mb/s is a bit of a joke. What they have there is a soft cap, not an uncapped account, this one was the real deal-breaker for me. And goes hand-in-hand with my fourth and final issue with them.
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It's not a soft cap, because one day later you can be unthrottled.

For R40 extra you can get 4Mbps Standard with a 110GB threshold.

Price: R199. This is pretty much the same standard price that most ISP's are asking. But what makes MWEB uncapped account better than all of the other ISP's with similarly priced offerings? The answer is nothing, at least for me.
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There are better suited ISPs for p2p/downloads out there, yes.
 
PostmanPot said:
Overrated, never have any problems.
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I certainly have.


PostmanPot said:
Which shaping, besides p2p?
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Actually didn't really feel any shaping on http, but I doubt they only shape P2P.


PostmanPot said:
It's not a soft cap, because one day later you can be unthrottled.

For R40 extra you can get 4Mbps Standard with a 110GB threshold.
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Makes sense, but still doesn't suit my needs. The R40 extra for 4Mb doesn't factor in the R100 extra I would have to pay Telkom to increase my line speed.

PostmanPot said:
There are better suited ISPs for p2p/downloads out there, yes.
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Much cheaper options too if you're willing to schedule.

We all know that there are far worse ISPs/Resellers than MWEB, I'm just saying that MWEB didn't exactly blow my mind, I guess I could say, they met but didn't exceed my expectations for the price.
 
Has anyone else noticed generally bad performance on Premium Mweb Uncapped accounts in the evenings? I play Battlefield 4 online and over the past few weeks I have sporadically had random packet loss and/or spikes in latency (Sometimes so bad I get disconnected or the game becomes unplayable). Using pingtest.net has confirmed the issue is not BF4 related (simply alt tabbing out of the game and running a pingtest.net). At first I thought this was a line problem however since it only happens in the evenings I decided to test out a theory and switched to an account from another ISP (Uncapped account as well) which seemed to resolve the issue immediately.

I haven't ruled out a line issue however since this only happens in the evenings and swopping to another account seems to resolve the issue it looks like an Mweb problem. I am not throttled so that's definitely not the issue. Thoughts?
 
KRayn3r said:
Has anyone else noticed generally bad performance on Premium Mweb Uncapped accounts in the evenings? I play Battlefield 4 online and over the past few weeks I have sporadically had random packet loss and/or spikes in latency (Sometimes so bad I get disconnected or the game becomes unplayable). Using pingtest.net has confirmed the issue is not BF4 related (simply alt tabbing out of the game and running a pingtest.net). At first I thought this was a line problem however since it only happens in the evenings I decided to test out a theory and switched to an account from another ISP (Uncapped account as well) which seemed to resolve the issue immediately.

I haven't ruled out a line issue however since this only happens in the evenings and swopping to another account seems to resolve the issue it looks like an Mweb problem. I am not throttled so that's definitely not the issue. Thoughts?
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Hi KRayn3r

Thank you for letting me know about this.

When you notice this again please provide me with a ping test and trace route results.
 
This was taken just as the problem started.

http://imgur.com/OBJbxw2

As you can see it was on Sunday evening, after 8pm. I actually stopped playing after this as I wasn't in the mood to troubleshoot. Last night I tried swopping Accounts which I described above.

Some nights I have even seen packet loss which is what made we think it was initially a line issue.
 
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Does Telkom have a toll free number I can dial from my cellphone, I would Google it but I'm running on edge here with my phone.
 
MWEB Guy said:
Hi KRayn3r

Thank you for letting me know about this.

When you notice this again please provide me with a ping test and trace route results.
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This was taken just as the problem started.

http://imgur.com/OBJbxw2

As you can see it was on Sunday evening, after 8pm. I actually stopped playing after this as I wasn't in the mood to troubleshoot. Last night I tried swopping Accounts which I described above.

Some nights I have even seen packet loss which is what made we think it was initially a line issue.
 
KRayn3r said:
This was taken just as the problem started.

http://imgur.com/OBJbxw2

As you can see it was on Sunday evening, after 8pm. I actually stopped playing after this as I wasn't in the mood to troubleshoot. Last night I tried swopping Accounts which I described above.

Some nights I have even seen packet loss which is what made we think it was initially a line issue.
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Thank you for that info.

When this does happen again, provide me with a trace route
 
Something up at mweb?

This is from one of my clients

View attachment 142232

:edit
Just to be sure, hence asking. I think I've traced the issue...
 
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