MWEB Uncapped ADSL Feedback - Part 3

[MWEBHelp]

Any experiencing slow browsing issues, cause I have been for the past few days , normally it resolves itself, thought may be Telkom doing the upgrades, but then again, dont think so, @Mweb Guy could you please check



Tracing route to www.google.com [74.125.233.84]
over a maximum of 30 hops:

1 269 ms 36 ms 32 ms 10.0.0.2
2 710 ms * 435 ms 41-132-74-1.dsl.mweb.co.za [41.132.74.1]
3 * 1833 ms 239 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 886 ms 847 ms 621 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 1573 ms 754 ms 332 ms 197-84-5-225.cpt.mweb.co.za [197.84.5.225]
6 469 ms 1092 ms 339 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 438 ms * * 197-80-7-37.jhb.mweb.co.za [197.80.7.37]
8 955 ms 491 ms 515 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
9 550 ms 594 ms 579 ms 64.233.174.57
10 318 ms 269 ms 301 ms www.google.com [74.125.233.84]

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 244 ms 19 ms 20 ms 10.0.0.2
2 * 686 ms 855 ms 41-132-74-1.dsl.mweb.co.za [41.132.74.1]
3 614 ms * 353 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 565 ms 479 ms 515 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 398 ms * 565 ms 197-84-5-241.cpt.mweb.co.za [197.84.5.241]
6 557 ms * 549 ms 197-84-7-5.cpt.mweb.co.za [197.84.7.5]
7 596 ms 439 ms 742 ms africainx.ct1.napafrica.net [196.46.25.7]
8 942 ms 756 ms 563 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
9 486 ms 590 ms 554 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
10 466 ms 431 ms 456 ms 197.189.193.1
11 437 ms 531 ms 522 ms 197.189.193.62
12 464 ms 420 ms 366 ms mybroadband.co.za [197.242.89.170]

Thanks

Morning Wolverinewp

From these results, this points to a congested exchange. Telkom will need to investigate and resolve this from their side. If you have a All Inclusive package with us, we will log it with Telkom.

PM me the MWEB email address or username.

 

[The_Unbeliever]

Help Desk sums up it nicely :

 

[Necuno]

Help Desk sums up it nicely :

View attachment 82893

Don't worry it is only the 3%

 

[AceTechDS]

Morning Mweb Guy

I tested with both Afrishost account and mweb and it seems to be congestion issue, I have pm my details with logs.

Thanks

 

[Kenny]

Whahahahah... I'm throttled since 30.10:

ADSL Usage - (November, 2013)
You have used 30.79 GB so far this month.
Last Session: 15 November, 2013, 00:27:43
Connection status: Throttled [Based on your last 30 days usage]
Usage for last 30 days: 133.41 GB

 

[SabreWolfy]

as along as he use it in a normal way like mwebguy it would be fine.

Don't wear the sweater too much though, because then you won't be allowed to wear it for a few days.

 

[Fudzy]

Whahahahah... I'm throttled since 30.10:

ADSL Usage - (November, 2013)
You have used 30.79 GB so far this month.
Last Session: 15 November, 2013, 00:27:43
Connection status: Throttled [Based on your last 30 days usage]
Usage for last 30 days: 133.41 GB

1mbps? Were you throttled at that usage or before?

 

[RobertKza]

http://speedtest.ookla.com/result/2386141929.png
Stuck at 0.86 Mbps on a 2 Mbps line, Mweb acknowledge the problem is on their side but have to get Telkom to resolve ..
I wonder how long I have to wait ? It's only been 48 hours ...

 

[MWEBHelp]

http://speedtest.ookla.com/result/2386141929.png
Stuck at 0.86 Mbps on a 2 Mbps line, Mweb acknowledge the problem is on their side but have to get Telkom to resolve ..
I wonder how long I have to wait ? It's only been 48 hours ...

Evening RobertKza, sounds like a problem with the line.

Please provide me your MWEB account details and I will follow up on this for you.

 

[Kenny]

1mbps? Were you throttled at that usage or before?

I got throttled @ 124GB

 

[Fudzy]

I got throttled @ 124GB

Seems the throttle limit is getting getting higher, good news.

 

[TEXTILE GUY]

Don't wear the sweater too much though, because then you won't be allowed to wear it for a few days.

With my personal experience with MWEB or rather MSWEATS for the sake of this comment, it would play out like this ...

I would have a contract to wear the sweater whenever I wanted, but at a later date be told it can only be worn for a limited time each day, until a mystical threshold that drives woman crazy for guys in MSWEAT sweaters is met.

The guy who gave me the sweater is a cool guy (tks MWEB guy) , but the guy who RUNS the sweater company would just ignore me when I tell him its too too small. In fact all the neck sizes are too small and are throttling the users, but the CEO couldnt give a rats rectum.:twisted:

At some point in time I would get a letter telling me that I have circumvented the rules buy wearing it during the day, but lending it to my doberman to sleep on - although my dog died 2 years ago ... kind of a like a Virtual Private Petwork that I dont actually have. And albeit I will write back to deny this ... I will be ignored.

I would be told that I have used my sweater inappropriately at some point ... Oh yes... I wore at a whore house and was downloading chics illegally, although, in fact I was wearing it when downloading World of Whorecraft.

When I complain bitterly to try to get management at MSWEATS to listen, I find there are other folk with sweaters having the same issues ... But a few are singled out and told that they are bunch of sh.t stirrers that put the EFF to shame and should be wearing RED BERETS instead!!! .... and to boot MSWEATS know who we are and that we are just making the issues up ... despite alot of letters in social media from unhappy sweater wearers..
Such people are called Trolls (in red berets) maar sonder MSWEATS trui...

Finally, at some point, I may want to post a comment on MSWEATS social media, maybe because I enjoyed the sweater , maybe because the neck piece is really annoying ... or whatever the reason... But because of my honesty and frankness, I will not be allowed to ... I will just have to go and buy a sweater from someone else.


The thing is ... I liked the fabric the sweater was made of, nylon/ cotton pique knit, a bit of para Aramid for strength .. silver sublimed anti microbial with a wick-able moisture management acting of the polyamide portion AND the best of all it was LOCAL... not made in CHINA, I could talk to an outlet locally....
But the management of the sweater made me give it back and buy another because I am ONLY a customer and I was ABUSING their? sweater ....

Sort out the sweater management and let me wear the damned thing.. I really do want to ...

AUP for this comment apply ...

 

[RunningFromFat]

Hey mweb guy, what's the actual difference between uncapped and uncapped premium.

 

[MWEBHelp]

Hey mweb guy, what's the actual difference between uncapped and uncapped premium.

Hi GaskooN

The difference between the Standard Uncapped and Premium Uncapped packages are the thresholds limits.

The Premium Uncapped packages has a higher limit compared to the Standard Uncapped. The Standard packages are not suited for the gamers, downloaders, etc.

 

[Fudzy]

Hi GaskooN

The difference between the Standard Uncapped and Premium Uncapped packages are the thresholds limits.

The Premium Uncapped packages has a higher limit compared to the Standard Uncapped. The Standard packages are not suited for the gamers, downloaders, etc.

C'mon gimme what the percentage difference is between the standard and premium thresholds?

 

[MWEBHelp]

C'mon gimme what the percentage difference is between the standard and premium thresholds?

Afternoon, I'm not able to provide you this information.

 

[SHVAK]

Hi GaskooN

The difference between the Standard Uncapped and Premium Uncapped packages are the thresholds limits.

The Premium Uncapped packages has a higher limit compared to the Standard Uncapped. The Standard packages are not suited for the gamers, downloaders, etc.

So to confirm, a standard 2mbps,4mbps and 10mbps are unsuitable for gaming? They are for email and browsing. You do realise how daft the very concept of offering a 10mbps line speed and telling that person, "This is only suitable for emails and browsing."
Expanding on that logic this makes a 1mbps line more suitable for gaming than the more expensive 2mbps, 4mbps and 10mbps standard uncapped because the 1mbps is only available as a premium uncapped package. One trusts your marketing people will figure something out because currently that has got to be one of the dumbest comments I have heard regarding the description of standard vs premium.You stress everywhere your network is optomised for gaming. Does that mean standard and premium customers access different networks if not the comment makes no sense. I honestly cannot believe you would sell a standard 2mbps, 4mbps and 10mbps package that is out performed in gaming by your 1mbps premium uncapped package?????? Rather just say game downloads because that is what I think you meant to say.

 

[Fudzy]

Online video services work better with higher bandwidth connections. And unless you're in front of the TV 24 hours a day it's quite realistic that you'd stay under your cap... In theory at least.

 

[Paul Hjul]

Hi GaskooN

The difference between the Standard Uncapped and Premium Uncapped packages are the thresholds limits.

The Premium Uncapped packages has a higher limit compared to the Standard Uncapped. The Standard packages are not suited for the gamers, downloaders, etc.

you might want to revise the word choice here - especially if the fight gets uglier

 

[TEXTILE GUY]

you might want to revise the word choice here - especially if the fight gets uglier

I think their choice of words indicates that their unlimited stock of jerseys may be limited to Small and Medium.

Or put another way ... You can have any size trui you want as long is it's small and only worn for a limited time.