MWEB Uncapped ADSL Feedback - Part 3

Ok cool I'm also in Pinelands. Same thing with my Afrihost account too... ADSL line is syncing though.
 
Thank goodness I'm not the only one - thought I was going nuts - Pinelands

Died about 20 mins ago - suddenly PPP down - everything else shows as up.

Tried IS, Afrihost and Telkom Guest - all dead..
 
Last edited:
Started experiencing 10% packet loss again on the JHB MWEB in Counter-Strike: GO, also the whole day things have been weird on the DOTA 2 SA servers, guess it's also packet loss problems.

Traceroute:
C:\Users\Moses>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms login.router [10.0.0.2]
2 69 ms 71 ms 74 ms 41-133-90-1.dsl.mweb.co.za [41.133.90.1]
3 76 ms 70 ms 61 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 58 ms 60 ms 63 ms vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
5 97 ms 98 ms 98 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [197.80.5.22
5]
6 103 ms 86 ms 82 ms tengig0-0-0-0.cpt-p-2.mweb.co.za [197.84.4.46]
7 90 ms 94 ms 100 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
8 80 ms 77 ms 79 ms 196.28.178.66
9 92 ms 96 ms 96 ms cte-core-sw2.vwol.net [196.41.144.35]
10 92 ms 92 ms 100 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Moses>

Modem Status:
Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 4096
US Margin 12
DS Margin 16
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 29
US Line Attenuation 16
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path

DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0
 
Hey MWEB guy,

I recently upgraded to 4 Meg standard uncapped bundle from 1 meg premium, but my steam games lag so much. Saw now that on premium games get prioritized.

Which would be better- 2Meg premium or 4 meg standard for gaming through steam. The general usage is fine I can watch hd videos on youtube. It is still better than my 1 meg premium was however, I just thought I would have no lag.
 
MWEB Guy said:
Afternoon Soul Assassin, I will follow up on your request and ensure you are contacted on Monday
Click to expand...

It has now been 6 days since I was told I would be contacted during the course of the day, also was not contacted yesterday as stated above.
 
Soul Assassin said:
It has now been 6 days since I was told I would be contacted during the course of the day, also was not contacted yesterday as stated above.
Click to expand...

Hi Soul Assassin

I have asked that contact be made to you by no later than close of business today.
 
phoneJunky said:
Hey MWEB guy,

I recently upgraded to 4 Meg standard uncapped bundle from 1 meg premium, but my steam games lag so much. Saw now that on premium games get prioritized.

Which would be better- 2Meg premium or 4 meg standard for gaming through steam. The general usage is fine I can watch hd videos on youtube. It is still better than my 1 meg premium was however, I just thought I would have no lag.
Click to expand...


Hi phoneJunky

Gaming is prioritised on our Network therefore being on a Standard or Premium package would make no difference.

The only difference in the 2 is the thresholds.
 
So my current status is Throttled:mad::confused: , I had a trail account from the 12th of January. It still worked until the 28th of January, and I decided to get a full paying account, the standard 4MB account. During this process, my trail account was upgraded (Technically downgraded...) and I received my FON router. Everything worked the same as before, same performance with the new modem as before.

Now, 11th of February, I'm throttled (About 30 days after signing up for a Trail account). As I understand, I am able to download at least +/- 100 gig in a 30 day window.

This is my current stats:

Total data received for January: 31,958.71
Total data received for February: 46,806.64

Overall totals:

Data Sent: 11,492.23
Data received: 78,765.36
Total: 90,257.58

And:
"Your total usage for the past 30 days: 87.26 GB"

1. This total for the 30 days, does it include upload? And does upload count towards the threshold ?
2. Why am I throttled???? I am in all aspects still under the 100gig limit???.
3. Is the period in witch I used the trail also used for my 30-day limit? This should not be the case? And my trail account was still active after 1 week, it should have been stopped?
4. Why am I throttled??????????????
 
stephan123789 said:
So my current status is Throttled:mad::confused: , I had a trail account from the 12th of January. It still worked until the 28th of January, and I decided to get a full paying account, the standard 4MB account. During this process, my trail account was upgraded (Technically downgraded...) and I received my FON router. Everything worked the same as before, same performance with the new modem as before.

Now, 11th of February, I'm throttled (About 30 days after signing up for a Trail account). As I understand, I am able to download at least +/- 100 gig in a 30 day window.

This is my current stats:

Total data received for January: 31,958.71
Total data received for February: 46,806.64

Overall totals:

Data Sent: 11,492.23
Data received: 78,765.36
Total: 90,257.58

And:
"Your total usage for the past 30 days: 87.26 GB"

1. This total for the 30 days, does it include upload? And does upload count towards the threshold ?
2. Why am I throttled???? I am in all aspects still under the 100gig limit???.
3. Is the period in witch I used the trail also used for my 30-day limit? This should not be the case? And my trail account was still active after 1 week, it should have been stopped?
4. Why am I throttled??????????????
Click to expand...

Hi stephan123789

Send me a PM with your MWEB details and I will have a look into this for you.
 
stephan123789 said:
So my current status is Throttled:mad::confused: , I had a trail account from the 12th of January. It still worked until the 28th of January, and I decided to get a full paying account, the standard 4MB account. During this process, my trail account was upgraded (Technically downgraded...) and I received my FON router. Everything worked the same as before, same performance with the new modem as before.

Now, 11th of February, I'm throttled (About 30 days after signing up for a Trail account). As I understand, I am able to download at least +/- 100 gig in a 30 day window.

This is my current stats:

Total data received for January: 31,958.71
Total data received for February: 46,806.64

Overall totals:

Data Sent: 11,492.23
Data received: 78,765.36
Total: 90,257.58

And:
"Your total usage for the past 30 days: 87.26 GB"

1. This total for the 30 days, does it include upload? And does upload count towards the threshold ?
2. Why am I throttled???? I am in all aspects still under the 100gig limit???.
3. Is the period in witch I used the trail also used for my 30-day limit? This should not be the case? And my trail account was still active after 1 week, it should have been stopped?
4. Why am I throttled??????????????
Click to expand...

Pays to read the older posts before you sign up ..... ;)

How I wish MWEB would drop that nebulous policy of throttling ... I would be back like a shot, get my FON service, stable network :love:
I miss MWEB :(

Oh ja, and I miss MWEB guy too - cool guy to interact with :)
 
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