MWEB Uncapped ADSL Feedback - Part 3

semaphore said:
I was referring more to the costing, we pay an arm and a leg from you guys ;)
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I'm not sure what they offer and whether they are able to match the support you obtain from our premier support team.
 
MWEB Guy said:
Evening, I had a look at your account and everything seems in order.

Looking at your usage for the day, it does not reflect a slow connection either.
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Connection was fine during the day. But it's crawling now at the moment
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Grimster101 said:
Nope. I triple checked actually because it was the first thing I could think of that may have been causing the slow speeds.
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Provide me comparative speed test results with the Telkom guest account. Let me know if you do not have the details
 
MWEB Guy said:
Please provide me trace router results to mweb.co.za and bbc.co.uk

These speed test results show that the problem is not specific to the MWEB account.
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You know what.. I think I'll rather just leave it sadly. We've done this multiple times in the past lol. I had thought you guys would try help isolate the problem. But I guess you can only do so much sadly. Im already aware it's not Mweb specific. But anyway. I'll try give Telkom a call in the morning and hopefully (doubtful) they can fix it for me.

Thank you for the support though. I write this message not in spite by the way. Im just a bit tired of doing the same thing over and over and never having the speeds improve by providing you with the results requested. It takes rather long for any of your support (the whole phoning thing) to contact me. By which time the issue has usually resolved itself. Therefor isolating the problem cannot be done.

Don't worry though. You guys are still my ISP for life <3 =]
 
Grimster101 said:
You know what.. I think I'll rather just leave it sadly. We've done this multiple times in the past lol. I had thought you guys would try help isolate the problem. But I guess you can only do so much sadly. Im already aware it's not Mweb specific. But anyway. I'll try give Telkom a call in the morning and hopefully (doubtful) they can fix it for me.

Thank you for the support though. I write this message not in spite by the way. Im just a bit tired of doing the same thing over and over and never having the speeds improve by providing you with the results requested. It takes rather long for any of your support to contact me. By which time the issue has usually resolved itself. Therefor isolating the problem cannot be done.

Don't worry though. You guys are still my ISP for life <3 =]
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I understand you are a bit despondent at the moment.

The trace routes would show us where the latency stems from, which is why I requested them.

Glad you have pledge allegiance to MWEB though ;)
 
MWEB Guy said:
I understand you are a bit despondent at the moment.

The trace routes would show us where the latency stems from, which is why I requested them.

Glad you have pledge allegiance to MWEB though ;)
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I'll just say that it's the same as last time. High latency all the way through. Anyway, I think I'll take a break and just watch a movie or play a game.

And yes, my allegiance will continue to be with MWEB ^^ *raises sword in air proudly*
 
Grimster101 said:
I'll just say that it's the same as last time. High latency all the way through. Anyway, I think I'll take a break and just watch a movie or play a game.

And yes, my allegiance will continue to be with MWEB ^^ *raises sword in air proudly*
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Sounds like possible congestion at the exchange...

Have a great weekend :D

Loving the patriotism :D
 
Grimster101 said:
And yes, my allegiance will continue to be with MWEB ^^ *raises sword in air proudly*
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Good for you. I hope you get the problem sorted - MWEB are a good ISP to be with.

None the less, my advice - grab a free AH account for trouble shooting and for those times when MWEB needs to some work their end.
 
TEXTILE GUY said:
Good for you. I hope you get the problem sorted - MWEB are a good ISP to be with.

None the less, my advice - grab a free AH account for trouble shooting and for those times when MWEB needs to some work their end.
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You can grab a free WebAfrica Account too, different backhaul to Afrihost.
 
Grimster101 said:
I'll just say that it's the same as last time. High latency all the way through. Anyway, I think I'll take a break and just watch a movie or play a game.

And yes, my allegiance will continue to be with MWEB ^^ *raises sword in air proudly*
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Shard said:
You can grab a free WebAfrica Account too, different backhaul to Afrihost.
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@Shard - 100% Correct

@Grimster - AH on the MTN backbone and WA on IS.

Both excellent FREE options for trouble shooting and those days when your ISP has a bad hair day.

But you have to register for both. Yow will need to send a copy of ID for RICA or whatever or FICA or FFS.
 
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