MWEB Uncapped ADSL Feedback - Part 3

For this to happen on a weekend and the fix be this slow in coming is ridiculous. The free international connects now and then but only for short bursts and slower than dial up. Wonder if another company will take my business over a weekend.

"I have tested the news server and I am able to connect and download from it without any hassles"
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same line over and over and over and over and over and over ......
 
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Mephisto_Helix said:
For this to happen on a weekend and the fix be this slow in coming is ridiculous. The free international connects now and then but only for short bursts and slower than dial up. Wonder if another company will take my business over a weekend.



same line over and over and over and over and over and over ......
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The thing is that we have tested on a few occasions and we can not replicate the trouble.

This has since been escalated to our senior guys to investigate and at this point they can not find anything wrong with it.

As soon as I receive feedback I will get back to you
 
Ok, this replicate thing ........ where are you testing from? All over the country? At the data center? I'm just losing my rag with getting the same answer when there are posts in here and on FB and elsewhere where people are going "Hey, I have the same problem" and Mweb goes "Nope, unicorns are farting rainbows here folks"
 
I don't easily lose my shyte but something like this has me losing it in buckets
 
Hi Guys

Thanks for all the info provided, I have just received confirmation that there is a problem with the news servers.
At this point it's only affecting the northern parts of the country including KZN.
The engineers are aware of it now and are attending to it.
 
As a matter of interest - what causes certain parts to zonk out like that? Is it a bum node or exchange or something?
 
Mephisto_Helix said:
As a matter of interest - what causes certain parts to zonk out like that? Is it a bum node or exchange or something?
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They haven't provided any details around what the problem is, so it could be anything.
Lets hope they get it resolved asap.
 
Hi MWEB Guy. My Internet has become so erratic it makes streaming impossible just now. For example, on 4OD since about Friday it's been 5 seconds of the show, 10 seconds of buffer. Very frustrating. Speed tests show pings of about 300+ and speeds on my 4mb line between 0.5 to 2.5mbs.

So I used an afrihost trial account this evening to compare and I watched a 45 minute documentary on 4OD with not one single hiccup. No buffer, nothing.

So how can this be? Can you check things out from your side please. I'll pm you details.
 
Hi MwebGuy. looks like my issue has been resolved, Telkom did do "something", but what, I cant tell you. For once I could actually connect to my inernational gaming server berfore 17:00. Will monitor the connection over the next couple of days, and revert back on here. Thanks for the support and all the follow up calls.

Much appreciated.
 
Spizz said:
Hi MWEB Guy. My Internet has become so erratic it makes streaming impossible just now. For example, on 4OD since about Friday it's been 5 seconds of the show, 10 seconds of buffer. Very frustrating. Speed tests show pings of about 300+ and speeds on my 4mb line between 0.5 to 2.5mbs.

So I used an afrihost trial account this evening to compare and I watched a 45 minute documentary on 4OD with not one single hiccup. No buffer, nothing.

So how can this be? Can you check things out from your side please. I'll pm you details.
Click to expand...

Hi Spizz

I received your details via PM. Will have a look and provide you with more information.
 
Gerhardva said:
Hi MwebGuy. looks like my issue has been resolved, Telkom did do "something", but what, I cant tell you. For once I could actually connect to my inernational gaming server berfore 17:00. Will monitor the connection over the next couple of days, and revert back on here. Thanks for the support and all the follow up calls.

Much appreciated.
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Morning Gerhardva

Thanks for the information, no problem at all :)
 
riverdusty said:
Lucky Guys. My issue is still pending. I don't know whats happening...
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Morning riverdusty

Looking at the account, the fault has been linked to a Network Fault. We don't have any ERT with regards to this. As soon as our team has more information, we will make contact with you.
 
MWEB Guy said:
Morning riverdusty

Looking at the account, the fault has been linked to a Network Fault. We don't have any ERT with regards to this. As soon as our team has more information, we will make contact with you.
Click to expand...

Thanks. I know there isn't much you can do except give me that response, but I've been getting that response, including the "no ERT" for around 2 months now.
I was also told it'd be looked into by Telkom at the end of last month (July)...
 
riverdusty said:
Thanks. I know there isn't much you can do except give me that response, but I've been getting that response, including the "no ERT" for around 2 months now.
I was also told it'd be looked into by Telkom at the end of last month (July)...
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There is the problem, Telkoms 48 hours promise to me turned into 72 hrs, and with all the restructuring in Telkom now, I think they are dropping the SLA a bit.
 
@Mweb Guy

Hey,

I tried to PM you about this before but never received a response. I am currently paying R899pm for 4mb Uncapped + Line. Clearly some price reductions have NOT been passed on to me.

Front page news irked me as I'm now paying the same price as 10mb uncapped.
 
Blackhand said:
@Mweb Guy

Hey,

I tried to PM you about this before but never received a response. I am currently paying R899pm for 4mb Uncapped + Line. Clearly some price reductions have NOT been passed on to me.

Front page news irked me as I'm now paying the same price as 10mb uncapped.
Click to expand...

Front page news is for Standard uncapped, you're on Premium uncapped.
 
Blackhand said:
@Mweb Guy

Hey,

I tried to PM you about this before but never received a response. I am currently paying R899pm for 4mb Uncapped + Line. Clearly some price reductions have NOT been passed on to me.

Front page news irked me as I'm now paying the same price as 10mb uncapped.
Click to expand...

Hi Blackhand

Sorry about that.

Please PM me the MWEB username so that I can have a look at the account from our side and provide you with more information.
 
Blackhand said:
@Mweb Guy

Hey,

I tried to PM you about this before but never received a response. I am currently paying R899pm for 4mb Uncapped + Line. Clearly some price reductions have NOT been passed on to me.

Front page news irked me as I'm now paying the same price as 10mb uncapped.
Click to expand...

Yeah, bit unfair that the premium uncapped accounts dont get a discounted rate as well. What will be my best option if I want to change. I hardly go over 100GB a month, so maybe there is a cheaper/faster capped option?
 
Gerhardva said:
Yeah, bit unfair that the premium uncapped accounts dont get a discounted rate as well. What will be my best option if I want to change. I hardly go over 100GB a month, so maybe there is a cheaper/faster capped option?
Click to expand...


Afternoon, our 4MB and 6MB standard packages may suit your needs.

The 4MB standard package ha s threshold of approximately 110GB, while the 6MB standard is approximately 150GB.

Let me know if you are interested in these options.
 
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