MWEB Uncapped ADSL Feedback - Part 3

My ping was through the roof again last night, and line speed very unstable, moveing from 0.1mbps to 7.4. Connection to International gaming site just timed out. Tried from 16:30 - 21:30, stayed the same so lost interest. It has been like this for a few days now. Very very unstable.
 
Drifter said:
My ping was through the roof again last night, and line speed very unstable, moveing from 0.1mbps to 7.4. Connection to International gaming site just timed out. Tried from 16:30 - 21:30, stayed the same so lost interest. It has been like this for a few days now. Very very unstable.
Click to expand...

Hi Drifter, I have tested your line and the signal strength is extremely low.

I have recreated your port, give it a few minutes then restart your router and test.

If this does not help then give em a trace route to a local and international site
 
My connection at home is a bit slow today. at work it's fine though. only international connections
 
nelis said:
My connection at home is a bit slow today. at work it's fine though. only international connections
Click to expand...

Hi

What are you speeds like at the moment and what sort traffic are you moving?
 
nelis said:
anything from browsing or doing downloads on steam etc etc
Click to expand...

Your line is checking okay on my side. What's your overall throughput? Calculate by adding all active downloads on your connection.
 
MWEB Guy said:
Your line is checking okay on my side. What's your overall throughput? Calculate by adding all active downloads on your connection.
Click to expand...

and now on my work line browsing seems very slow when having light workload on the network. We using under 1mbs on the line and my browsing is slow. did a speedtest and my speeds are running on 3mbs. So please check if there is something wrong. My internet at home and work feel sluggish. the worst it's been in a very long time
 
nelis said:
and now on my work line browsing seems very slow when having light workload on the network. We using under 1mbs on the line and my browsing is slow. did a speedtest and my speeds are running on 3mbs. So please check if there is something wrong. My internet at home and work feel sluggish. the worst it's been in a very long time
Click to expand...

Is the experience the same on all devices or specific to yours? (referring to work and home)
 
MWEB Guy said:
Is the experience the same on all devices or specific to yours? (referring to work and home)
Click to expand...

yeah all devices. Also trying to get through to business sales and nobody answering. Tried many times today so oh well. This really another reason for me to leave this crap
 
nelis said:
yeah all devices
Click to expand...

Please try isolating the connection to a single computer, includes disabling the wireless function in your modems web interface, before testing your speeds again.

Also trying to get through to business sales and nobody answering
Click to expand...

Sorry about that, nelis. I've taken the liberty of escalating your request internally, so you should hear back within due course.
 
My tests as promised:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\GerhardvA>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 29 ms 29 ms 29 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 31 ms 31 ms 32 ms 197-80-96-186.jhb.mweb.co.za [197.80.96.186]
4 31 ms 31 ms 32 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
5 56 ms 53 ms 55 ms tengig-0-0-0-2-11-vic-p-2.mweb.co.za [197.80.5.226]
6 73 ms 72 ms 68 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
7 54 ms 52 ms 52 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
8 55 ms 76 ms 63 ms 196.28.178.66
9 67 ms 54 ms 54 ms cte-core-sw2.vwol.net [196.41.144.35]
10 60 ms 60 ms 57 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\GerhardvA>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 39 ms 39 ms 42 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 49 ms 49 ms 49 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 53 ms 53 ms 54 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 236 ms 236 ms 232 ms tengig-0-7-0-2-12-vic-p-2.mweb.co.za [197.80.5.242]
6 225 ms 256 ms 239 ms s2-pos0-3-2-0-pos0-3-0-0.thd-p-1.mweb.co.za [197.80.5.9]
7 238 ms 235 ms 238 ms be-3-777-thd-up-1.mweb.co.za [176.67.177.131]
8 220 ms 215 ms 214 ms ldn-b5-link.telia.net [62.115.13.13]
9 226 ms 224 ms 228 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
10 * * * Request timed out.
11 * * * Request timed out.
12 240 ms 241 ms 234 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
13 242 ms 244 ms 241 ms 132.185.255.165
14 215 ms 218 ms 214 ms bbc-vip015.cwwtf.bbc.co.uk [212.58.246.94]

Trace complete.

C:\Users\GerhardvA>tracert www.kixey.com

Tracing route to www.kixey.com [46.38.238.220]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 33 ms 33 ms 35 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 32 ms 31 ms 32 ms 197-80-96-186.jhb.mweb.co.za [197.80.96.186]
4 32 ms 32 ms 32 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 213 ms 213 ms 213 ms tengig-0-7-0-2-12-vic-p-2.mweb.co.za [197.80.5.242]
6 242 ms 229 ms 231 ms s2-pos0-3-2-0-pos0-3-0-0.thd-p-1.mweb.co.za [197.80.5.9]
7 223 ms 226 ms 220 ms be-2-778-thd-up-2.mweb.co.za [176.67.177.148]
8 235 ms 243 ms 247 ms be-16-776-thd-linx-1.mweb.co.za [176.67.177.236]
9 235 ms 231 ms 227 ms ae1-0.lon10.core-backbone.com [195.66.224.238]
10 232 ms 230 ms 232 ms ae3-2003.nbg40.core-backbone.com [80.255.15.21]
11 231 ms 231 ms 232 ms gw03-corebackbone.netcup.net [80.255.15.162]
12 230 ms 230 ms 233 ms v220131120115565.yourvserver.net [46.38.238.220]


Trace complete.

C:\Users\GerhardvA>

Results:
Download Speed: 8759 kbps (1094.9 KB/sec transfer rate)
Upload Speed: 1076 kbps (134.5 KB/sec transfer rate)
Latency: 48 ms
Jitter: 2 ms
2014/11/19, 5:21:08 PM
 
Drifter said:
My tests as promised:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\GerhardvA>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 29 ms 29 ms 29 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 31 ms 31 ms 32 ms 197-80-96-186.jhb.mweb.co.za [197.80.96.186]
4 31 ms 31 ms 32 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
5 56 ms 53 ms 55 ms tengig-0-0-0-2-11-vic-p-2.mweb.co.za [197.80.5.226]
6 73 ms 72 ms 68 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
7 54 ms 52 ms 52 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
8 55 ms 76 ms 63 ms 196.28.178.66
9 67 ms 54 ms 54 ms cte-core-sw2.vwol.net [196.41.144.35]
10 60 ms 60 ms 57 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\GerhardvA>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 39 ms 39 ms 42 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 49 ms 49 ms 49 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 53 ms 53 ms 54 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 236 ms 236 ms 232 ms tengig-0-7-0-2-12-vic-p-2.mweb.co.za [197.80.5.242]
6 225 ms 256 ms 239 ms s2-pos0-3-2-0-pos0-3-0-0.thd-p-1.mweb.co.za [197.80.5.9]
7 238 ms 235 ms 238 ms be-3-777-thd-up-1.mweb.co.za [176.67.177.131]
8 220 ms 215 ms 214 ms ldn-b5-link.telia.net [62.115.13.13]
9 226 ms 224 ms 228 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
10 * * * Request timed out.
11 * * * Request timed out.
12 240 ms 241 ms 234 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
13 242 ms 244 ms 241 ms 132.185.255.165
14 215 ms 218 ms 214 ms bbc-vip015.cwwtf.bbc.co.uk [212.58.246.94]

Trace complete.

C:\Users\GerhardvA>tracert www.kixey.com

Tracing route to www.kixey.com [46.38.238.220]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 33 ms 33 ms 35 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 32 ms 31 ms 32 ms 197-80-96-186.jhb.mweb.co.za [197.80.96.186]
4 32 ms 32 ms 32 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 213 ms 213 ms 213 ms tengig-0-7-0-2-12-vic-p-2.mweb.co.za [197.80.5.242]
6 242 ms 229 ms 231 ms s2-pos0-3-2-0-pos0-3-0-0.thd-p-1.mweb.co.za [197.80.5.9]
7 223 ms 226 ms 220 ms be-2-778-thd-up-2.mweb.co.za [176.67.177.148]
8 235 ms 243 ms 247 ms be-16-776-thd-linx-1.mweb.co.za [176.67.177.236]
9 235 ms 231 ms 227 ms ae1-0.lon10.core-backbone.com [195.66.224.238]
10 232 ms 230 ms 232 ms ae3-2003.nbg40.core-backbone.com [80.255.15.21]
11 231 ms 231 ms 232 ms gw03-corebackbone.netcup.net [80.255.15.162]
12 230 ms 230 ms 233 ms v220131120115565.yourvserver.net [46.38.238.220]


Trace complete.

C:\Users\GerhardvA>

Results:
Download Speed: 8759 kbps (1094.9 KB/sec transfer rate)
Upload Speed: 1076 kbps (134.5 KB/sec transfer rate)
Latency: 48 ms
Jitter: 2 ms
2014/11/19, 5:21:08 PM
Click to expand...

These results are not bad at all.

What is your general experience like at the moment?
 
Earlier bbc.co.uk also timed out. Main problem is that I have been having more issues with this game since going the capped account route.
 
Drifter said:
Earlier bbc.co.uk also timed out. Main problem is that I have been having more issues with this game since going the capped account route.
Click to expand...

Can you perhaps test with the 1GB capped package and let me know if you can replicate it.
 
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