MWEB Uncapped ADSL Feedback - Part 3

I have an Mweb uncapped premium 2Mb account with a 4Mb line and I'm starting to get seriously frustrated with it since I'm getting shaped to hell and back. I literally can't download anything whether it be http, ftp, torrent or usenet download speeds are so low its like being back in the 386Kbps days if I'm lucky. My line only ever reaches full speed after 12 till 6 but I only have my scheduled usenet downloads happening then. I'm not staying up to download an update for my phone or download a program I need.

Its ridiculous, only browsing is ok and it isn't even that amazing. Have phoned the call centre and they did a port refresh speed tests show everything is hunky dory, my line seems good. It's this ridiculous shaping that is to blame, and I'm so sick of it.
 
You and me both brother. Their latest shaping protocols have left me without my daily stress relieving online game time in the week. Now I can only on weekends. But Heck, i've only been playing the game for 4 years and have 90+ clan members below me that need my help in game.
 
GhostZA said:
MWEB Guy, can you please check out my profile? My internet just drops every 5-30 mins.
Thanks
Click to expand...

Hi,

I checked the account and everything seems normal.
I ran a test on the line and the attenuation on the line is currently sitting at 56db, this could also be the reason why it's intermittent.
Perhaps have Telkom check it out as it could most likely cause you to have a degraded experience.
Try to test with an alternate router if you can, to rule out the router as a possible cause for the disconnects.
Further more you can also try to bypass the dsl filter to see if the connection is more stable as this can also sometime cause disconnects if it's faulty.
 
FoXtroT said:
I have an Mweb uncapped premium 2Mb account with a 4Mb line and I'm starting to get seriously frustrated with it since I'm getting shaped to hell and back. I literally can't download anything whether it be http, ftp, torrent or usenet download speeds are so low its like being back in the 386Kbps days if I'm lucky. My line only ever reaches full speed after 12 till 6 but I only have my scheduled usenet downloads happening then. I'm not staying up to download an update for my phone or download a program I need.

Its ridiculous, only browsing is ok and it isn't even that amazing. Have phoned the call centre and they did a port refresh speed tests show everything is hunky dory, my line seems good. It's this ridiculous shaping that is to blame, and I'm so sick of it.
Click to expand...

Hi,

I'd like to check this out for you, drop a PM with your details and I'll check the account.
 
Drifter said:
You and me both brother. Their latest shaping protocols have left me without my daily stress relieving online game time in the week. Now I can only on weekends. But Heck, i've only been playing the game for 4 years and have 90+ clan members below me that need my help in game.
Click to expand...

Hi

How has your experience been over the last few days?
Are you still having trouble accessing the game?
 
MWEB Guy said:
Hi

How has your experience been over the last few days?
Are you still having trouble accessing the game?
Click to expand...


Yes, all is still the same. 1st Time I could connect last night was at 21:45. I tried from 15:45, refreshing connection attempt after every 10 mins or so.
 
I have just cancelled my Mweb 4mb/sec ADSL (thank God( and am using my Vodacom CE 1588 USB stick. I am curently looking at 0.6 kb/sec downloads. What the **** do I have to change on my settings? Newbie..................
 
PostmanPot said:
Evening MWEB Guy

Why is this?

TXBqKG2l.png
Click to expand...

During work hours I have this:

1.jpg

@MWeb Guy - I PM'd you a port problem I seem to be having. If you could please check it out if you have a moment, many thanks.
 
CollinLeon said:
I have just cancelled my Mweb 4mb/sec ADSL (thank God( and am using my Vodacom CE 1588 USB stick. I am curently looking at 0.6 kb/sec downloads. What the **** do I have to change on my settings? Newbie..................
Click to expand...

Hi

Are you getting these speeds on your MWEB account?
If so, drop me a PM with your account info so I can check it out for you.
 
I ran a Facebook diagnostic, and these are the results:

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.132 Safari/537.36
Detected as Chrome 43 (WebKit 537.36) on Windows 7
Claim accept gzip: yes
Actually accept gzip: yes
Force gzip: no
Javascript Enabled: okay
Inline Javascript: okay
External Javascript: okay
Client Content Test: okay
Client URI Test: okay
Client Domain Test: okay
BigPipe Test: okay
Environment Test: okay
Flash Version: 18.0.0 Latency Test: okay (261.6ms)
Bandwidth Test: okay (16384B, 526ms: 0.2376Mbps)


If your latency result is over 150ms or the bandwidth result is below 1.0 Mbps, this may be indicative of a connection issue. Contact your ISP.

Hope that helps. Kixeye say it must be > 1.0Mbps, why am I only getting 0.2376Mbps om mu 10Mbps MWEB line?
 
Interesting, if I do the same test using Chrome:

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.132 Safari/537.36
Detected as Chrome 43 (WebKit 537.36) on Windows 7
Claim accept gzip: yes
Actually accept gzip: yes
Force gzip: no
Javascript Enabled: okay
Inline Javascript: okay
External Javascript: okay
Client Content Test: okay
Client URI Test: okay
Client Domain Test: okay
BigPipe Test: okay
Environment Test: okay
Flash Version: 18.0.0 Latency Test: okay (259.1ms)
Bandwidth Test: okay (4194304B, 6427ms: 4.979Mbps)
 
And Friday afternoon after 17:30, guess what, I connect to my game with the 2nd attempt. It's not shaping they said.....
 
Hi Mweb Guy,

On my 2Mb line, I only get 70Kbs.

Please advise.
Thanks.
 
Drifter said:
And Friday afternoon after 17:30, guess what, I connect to my game with the 2nd attempt. It's not shaping they said.....
Click to expand...

This is strange, I have spoken to senior technicians here and gaming is most certainly prioritised
 
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