I can't really comment on Twitch or Supersport as I don't use those.
I presume you meant office hours? Yes that's never an issue on a Premium account.
It's not like I had issues streaming, just that I would get higher quality with CW.
Note I'm not saying MWeb is bad (like throwing them in with the rubbish ISP's) just that I find CW better overall.
Then what do you use?
Yes, during hours means during office hours. Which Premium account? MWEB Standard and Premium uncapped bandwidth is both the same, and neither have issues, ever.
What quality issues did you have then? Is it for e.g. that you had MWEB 4Mbps and you could not achieve HD, or something? Please explain.
I know that you aren't saying MWEB is bad. I know that you're saying you find CW better. And I'm trying to find out why in my forever quest for objectivity.
Like I said I used a multitude of different account for different purposes from them, not just my own.
Mweb's non-premium accounts don't have any of the above benefits.
But MWEB Premium and Standard accounts' bandwidth quality is the same...
It's only the thresholds which differ. Please elaborate here.
Agreed their throttling policy isn't bad as it goes with the rolling window and I also much prefer.
Thing is I had to get familiar with it. On CW I've never needed to "manage" anything.
Yes, there certainly are pros to MWEB's AUP enforcing which many other people do not see.
I understand that some people would have to manage things. Me, I've always had the right account for my needs, therefore never had to manage. And before someone thinks having the right account means paying out one's backside, see this where I explain MWEB actually offers good value -
http://mybroadband.co.za/vb/showthr...d-useless!?p=17124191&viewfull=1#post17124191.
So because you are an outlier everything is magical? There are enough complaints on here to say otherwise.
That's the thing. I'm not an outlier, which is why this thread is always dead quiet. You say that there are enough complaints to say otherwise... Please show me these complaints? I'm talking about complaints which are not related to thresholds. Complaints about bandwidth quality and needing to phone in or get in touch to correct these issues?
It does when an expert has provided you the exact reason for the problem by monitoring the logs and only needs you to push the buttons, but you ignore them because you don't actually know what they are talking about.
Also you HAVE to call MWEB to get any kind of timely service...a terrible way to do IT.
This is through their premium business support as well, not even consumer level.
You'll need to give me the full story if I am to understand what went on which led to your belief that the customer service is not good.
I strongly disagree. Forum responses are on the ball, as well as social media. There's also live chat -
http://www.mweb.co.za/help/home.aspx. The thing is that whenever I've called (which is next to never), or called from a client for passwords etc., the calls are answered instantly. Sure, there's an element of luck here, but it's consistent. Resolution here would be much quicker than text-based support.
CW on the other side I can email and the one time I had an issue simply sent through my logs. Nobody treated me like an idiot and within an hour or two it was sorted.
MWEB aren't big on email support. They encourage telephone and social media support. All ISPs provide support differently, some encourage text-based support over telephone support. Some people prefer text, some people prefer telephone, etc. Both methods have their pros and cons for the consumer as well as the business.
Well known by who?
What about their non-existent email support? Or chat support?
I witness it enough myself to know that it is true, and can compare it to what I experience when dealing with other ISPs. There are also plenty of examples on this forum which would not be obvious to you unless you spend time keeping up with the various ISP threads.
I think I've answered the support questions sufficiently already.
Why should I report my issues on a third party forum when I have a business account manager on speed dial?
You fix it at the source.
I'm sure that's how most people approach any problems they have.
I agree, but you know something is being done right when you are the second largest ISP in the country with the quietest thread. Just look at some of the other threads and you'll see.
You Sir are an MWeb evangelist based on not having had any issues (experience) yourself. By your own admittance.
What experience are you referring to? I have tons. What I can confirm is that in my quest to assist consumers, I recommend products/companies who offer better quality/service than other competitors.
Just FYI our company works off of a 4mbps account and I occasionally hit the 500KB/s plus range. Your poor internet experience then must be because of the amount of slots the exchange has for mweb, most probably why other isp's perform better. Rather k@k telkom out. And why go to a public forum to belittle a company? Does it make you feel better in some sort of way?